I have a very different experience. For every treatment, my lawn tech (Bob) will come knock on the door and we will walk the lawn and he tells me his strategy and what he's applying. My service call between treatments was a week after I called, and was effective. My lawn had bare dirt spots in it, and the grass was thin when we moved in last fall. It's thick and full now.
I have no complaints on the work Bob does; he's doing an excellent job making my lawn one of the best on the block. I always get a phone call the day before he comes. I will agree that their customer service reps are not good and they try and push bush and tree treatments, etc. on you.
Bottom Line: Yes, I would recommend this to a friend
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