I wouldn't even give this horrible company 1 star. I had an AC company come out, who I have paid my $125 service call fee to them the last two times they came out, and they finally came out to install a new unit for us. A few days after the service I receive an email stating that I was not supposed to pay the service company and that they will be charging my card. I was never told not to pay the company like I had been and they charged my card the $125 service call fee. I got in touch with an agent who told me she would process a credit request for my account and that I should see the credit in seven days, that was the best she could do for me apparently.
A week goes by, and I never received a credit. I got in touch with an agent who told me she did not see a credit on my account and that it only takes three business days for a credit to show up and that I should have received it by now. She puts me on hold to get in touch with the agent to see how she processed my credit and to make sure she did not. After waiting 30 minutes on hold, I was told she got in touch with the agent that helped me previously and that the request was processed and that I should be receiving it either later that day or tomorrow morning. She also told me she would follow up with me in the morning to make sure I received my credit back on my card.
The next day comes, and I never receive my credit or a phone call. I call that evening to speak to a lady that I demanded to speak to a supervisor. She transfers me to what sounds like the exact same lady and tells me she is the account manager. I tell her my story and she then informs me credits take 15-20 business days (this is the third new lie I have been told now!), but that she didn't even see a credit even in processing status on my account because no one has reached out to the AC company to verify that I paid them in cash! She put me on hold to call the AC company (even though it was 8 pm at night and no one was going to be in their office). She told me she left them a voicemail to contact her back to get this issue resolved and that she would also email them. She told me she would also follow up with me in the morning to verify everything. I also got her name and number in case I did not hear from her.
The next day comes and I still never hear from anyone, and no credit has been issued on my account. I call the number that was supposedly was this agent's direct line only to be directed to a completely different agent's voicemail. I call the AC company who tell me they have been having issues with American Home Shield and their owner had already been on the line with them very upset. She told me she would call me back shortly after she looked up my invoice to verify that I paid them cash so we could go from there. She also told me she never received a voicemail from American Home Shield regarding my situation. (lie number five!).
30 minutes go by, and the AC company calls me back to tell me they will be issuing me a check to take care of my issue because they did not want to deal with American Home Shield anymore. I told them I was very upset with them as well, and I am currently waiting for the AC company to send me a check for $125 service fee they were apparently not supposed to collect from me at the time of service.
Bottom Line: No, I would not recommend this to a friend
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