We bought this at Fry's in Roseville. My wife used it once, and it failed. The one time she DID use it, it barely removed any hair. I replaced the batteries and heard something like a screw rolling around inside. I could never get it to work. I called Customer Service (866)322-3588 and spoke to "Fay." As we were from out of town, we could not just return the item to the store. All I got from Fay was an apology. As we did not purchase online from As Seen On TV, they had no record of the purchase so could not refund. I did have the store's receipt. A short time later I realized she had hung up. No "Bye" or "So long." Unbelievably bad customer service.
Bottom Line: No, I would not recommend this to a friend