Sarah Spillman
UtahMember since December 2017

Reviews (1)


    • Dec 19, 2017
    • Verified Reviewer

    Rover.com

    My dog is blind in one eye

    I really try not to complain or give bad reviews. But after a few weeks of this stewing in my head, I decided I have to warn other doggie parents.

    Ever used the dog watching/walking app Rover.com? I would suggest you don’t or you stop. I found a sitter that I really, really liked. I booked her multiple times on the app. However, the last time my dogs were there, my poor Monty was bitten by another dog. On the eye. This is in NO way the sitter's fault.

    After taking Monty to the doggie ER because his eye was bleeding, they said the bite went through all three eyelids and were concerned that it hit his cornea. However, due to the extremely bad infection, they couldn’t tell until that was taken care of. So off we went with some meds for my pup. Needless to say, I was devastated.

    Then Rover contacted me and said they would pay for the medical expenses within a 30-day period. Somewhere there must have been some miscommunication because I was under the impression that because this was going to need time to be properly diagnosed they were going to pay it all minus the $250 deductible. This was GREAT news.

    I took Monty in for a follow-up. His eye was still bleeding, only it was on the inside and not draining. My vet recommended I take him to a doggie oncologist. I did, and they said he had an ulcer that needed to be taken care of before she could tell what the damage is. I went home with more meds.

    A few weeks later we had a follow-up appointment and sure enough, he was blind in his left eye due to retinal disconnection from the dog bite. We may even need to have his eye removed depending on pain level.

    From the day of the injury until the discovery of his official blindness, was just over a month. So Rover.com reimbursed me the costs within the 30 days and denied my costs outside the month window. In my opinion, this is flat out wrong. Some may think otherwise, but Monty is my fur-baby, he’s my “firstborn." I treat my dogs like they are a part of the family. Now due to an injury he got while under the care of a Rover sitter, he is permanently blind in his eye and I’m expected to pay for the rest of the medical expenses accrued due to this dog bite. Not cool.

    Bottom Line: No, I would not recommend this to a friend

    16 people found it helpful

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