I was given a home warranty by the seller when buying a new house. There were several things wrong with the house so I had to keep submitting service calls.
The first call was for repair to kitchen appliances, and a new fridge was needed. I opted for the cash in lieu payment. That was two months ago, and I still haven't received a payment. They have told me that the payment has been sent three separate times. Each time I call to find out what's going on I have to go over my case to a different person. They try to help, but each time they screw it up. To get a supervisor on the phone, you actually have to submit a written request.
On top of that, I have another service order in to repair a water heater (an item covered under my plan). Each time they contacted a plumber to come out, the plumber declined service. I was given authorization by the warranty company to get my own plumber and then they would pay me back for the work. Nope! American Home Shield denied my claim stating they require the plumber to contact them before work is done. Something which was never brought up in any of my conversations with them.
What a joke. I've worked with other insurance companies before, but these guys are the worst. Don't use them unless you're into masochism.
Bottom Line: No, I would not recommend this to a friend
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