Stefanie L.
Colorado Springs, COMember since May 2018

Reviews (1)

    • Jun 3, 2018
    • Verified Reviewer

    Casper Mattress

    Worst experience! Sent the wrong size mattress and never followed up to correct the order.

    We ordered a king size mattress and waited for almost a month for it to deliver. When it delivered, it was a queen mattress, not a king. We sent the mattress back with the drivers, and they told us Casper will send us the correct size right away. I immediately called Casper after the drivers left to let them know and they said they will contact the shipping company to send the correct size. I took work off just to wait for the delivery too.

    A week later, I called again to double check when the correct king mattress will deliver. The representative had NO notes in her system regarding a new mattress or the fact that we sent the wrong size back! There was NO follow up and NOTHING regarding the mistake! We asked for Casper to give us some sort of discount, but they only offered to deduct the $100 shipping cost our of out $2,300 purchase. Are you kidding me, that's it?

    We were so frustrated we canceled our order and wasted two months. We ordered a Bear Hybrid mattress instead (that's a lot cheaper by the way) and love it! Their shipping was seamless, and their customer service was great. Thanks for nothing Casper.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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