My experience with Lenda was a horrible one. We decided to try and use Lenda as it was sold to us as a quick and easy way to handle all paperwork online and get an answer. Well, I quickly learned that having that personal touch matters as they sent the paperwork through quickly without any sort of email exchange clarifying details about our income, etc. The home loan consultant used only got back to us right at the end of closing time, and I had to pry for updates. He provided no updates on his own without being prompted.
Then the application was flat out denied without ever going over everything with us that could have avoided the denial. Next time we will sit down with someone and go over everything in person. Zero personal feel at all. Communication was poor at best. If I could give zero stars I would. I will not recommend them to anyon, ever.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpfulLink to this Review
Hi Brian. We are so sorry to hear you had a negative experience. We are sorry for any lack of communication, as it is truly unacceptable for any customer to feel as though we're not providing a personalized experience. We're taking your feedback very seriously and reviewing your situation in order to improve our business processes. Thank you for your feedback.