I was on the site for several months...no issues at all (cashed in with no problem multiple times), then nothing! No surveys, no notice that I was knocked off the site...694 points lost.
A few months later I just gave up and joined under my other email address and VIOLA, surveys abound! Until I try and cash out. They say I violated by having multiple accounts. Even though I had not earned a single point on the first account in months, they accused me of trying to double up on earnings. Obviously they must have suspended my first account for whatever reason (they never said anything to me). Great customer service (sarcasm) since I answered everything truthfully. Believe me, my profile is terrible as far as qualifying for surveys - 50-year-old, white male, no kids, not married. If I were going to lie I'd start with my profile, so I'd get more surveys. Anyway, they canceled my account and I lost another 1000+ points.
Lousy customer service, accusations without telling you giving any specifics, and then just deleting your account when you ask why. It's a very slow site in terms of how fast you can earn...many better options with a more professional staff backing them up. DON'T BOTHER!
Bottom Line: No, I would not recommend this to a friend