I have had this for a year and no technician at sense could tell me why it was not working. I upgraded my router with a Google Wi-Fi mesh (now this is a HIGHLY recommended product by the way). It wouldn't recognize the new Wi-Fi at first (I had to have support reset it for me), then magically it started working. A lot of hassle, but I'm glad it seems to be doing what was promised. I just feel like I wasted a lot of time messing with it. Support should have been able to figure out how to fix it. Huge hassle, it feels like the product is still in BETA.
Bottom Line: No, I would not recommend this to a friend
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This might just be the biggest waste of milk money you could ever spend. The product is buggy and half the time it doesn't work at all. When it does work the "learning" aspect is a complete failure. I get to see what is always on and everything else. Ooh I could tell you that without this product. I can see my usage and product on my electric bill. So what does Sense do? Bust up your electrical panel after installers force it in there. Waste your time contacting them trying to get it to work. Suck up a little extra electricity so it can "work." Such a great deal!