Denise Z.
New JerseyMember since September 2018

Reviews (1)

    • Sep 18, 2018
    • Verified Reviewer


    Bait and switch

    I looked into getting a refinance loan through this company and at first, they offered me a much better interest rate. Once I was able to speak with Angelica, she told me that since they had more details on my car that my rate was going to be 5% higher. She claimed that I was really underwater on my vehicle. I had done my research prior to applying, and I knew exactly where I stood on my loan and if $800 difference makes me underwater, then so be it.

    I am with a great finance company now, and I have no issues aside from my higher interest rate. So with that said, it would have had to be a great deal for me to change up. With the 5% higher raise they gave me this only put me a small percentage down from my current company, so I politely declined rateGenius' offer. Well, as soon as I did that, Angelica copped such an attitude and told me that she was just going to close out my application if I was not interested in listening to her. RateGenius needs to work with their employees to get them to understand that not everyone is going to take their offer and that it is OK. It is never OK for a rep at a company to be so snarky totally unprovoked.

    I was completely taken aback by her attitude and it was not justified in the slightest. I stayed polite and simply said yes Angelica, please close my application, have a great day, and thanks.

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Sep 19, 2018

      Company Response from rateGenius, Inc

      Denise, thank you for your review. We want all of our customers to have an excellent experience with us, and we take great pride in our service and communication. We encourage our loan officers to make cancelling the refinance process just as easy as is it to start it. So, we are very disappointed to hear that you were treated in a way that is not aligned with our standards. We will review this matter internally in order to ensure this behavior is not repeated, and we sincerely apologize for any stress or inconvenience. We assure you that this experience was unusual, and we hope to have the opportunity to work with you in the future and prove that we love what we do. We're so glad that you were able to find savings, even it wasn't with us, and we thank you again for your feedback. Have a great rest of the week!

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