Elaine M.
Member since October 2018

Reviews (1)

    • Oct 6, 2018
    • Verified Reviewer

    Kids Live Safe

    Disgraceful app, watch your funds

    Overall Experience:

    Kids Live Safe, shame on you to use any type of sexual abuse towards a child for monetary gain makes me sick! What you provide we can access for free. Your sneaky only a $1.00 charge is just that SNEAKY! Then a charge of $29.99 after 7 days. Anyone else that offers info for money usually gives at least 30 days to cancel. The second that makes it to the 7th day, you vultures are lying and waiting to take that money, hoping they don’t catch it until it’s out of control. Then you’ll dictate the fine print and rules. You people belong in jail, almost just as bad as child molesters. Don’t apologize because that means you’ll never do it again.

    Bottom Line: No, I would not recommend this to a friend

    29 people found it helpful

    Link to this Review
    • Oct 8, 2018

      Company Response from Scalable Commerce

      Dear Elaine,

      We are sincerely sorry if you had a negative experience with our service. It is of the utmost importance to our company that we are able to resolve this situation with KidsLiveSafe.

      While we do recognize some of this information is available for free, our robust service includes many elements not included in a majority of free sites. These features include monitoring alerts, emergency response profiles and monitoring of up to four addresses anywhere in the country. We also apologize if there was any confusion regarding our billing. We make every attempt to ensure our customers understand our terms of use and mention our billing process at several points in the registration process. We also require all members to check a box stating they have read and do agree to our terms of use, and then re-iterate all of this in a welcome email we send out to the customer.

      We would very much like to assist you further and ask for you to contact us at 1-800-301-5905, ask to speak to a supervisor who would be happy to assist you further. We reached out to you today and left you a message requesting a callback along with a resolution. We sincerely apologize that you did not have a positive experience initially but would be happy to ensure we are able to resolve this situation to your satisfaction.

      Thanks again,

      Kids Live Safe Member Support Team

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