Suzanne Q.
AlabamaMember since October 2018

Reviews (1)

    • Oct 6, 2018
    • Verified Reviewer

    Optima Tax Relief

    Optima Tax liars

    I was informed by Optima Tax that we owed $25000 for 2015 tax year but we had never received a bill from the IRS for this, and I called the IRS and we did not owe it! The IRS said the only thing Optima Tax Relief had done was request a transcript but not talked with them or tried to work out a resolution. Optima Tax was trying to get us to pay a payment each month on those taxes we did not owe. I demanded a refund from Optima Tax and Brenda was a psycho and would talk over me again and again, and when I would hang up, she would call me back over and over again. This was the most unprofessional, deceptive company I have ever encountered. Don't waste your money!

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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    • Oct 8, 2018

      Satisfaction Team O., Consumer Asssistance

      Hi Ms. Qualls, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated quality assurance specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.

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