Esther P.
Esther P.
Member since October 2018

Reviews (1)


    • Oct 23, 2018
    • Verified Reviewer

    GoFundMe

    Updated review

    Lack of transparency, phone assistance, and endless fake donations.

    Campaign: Children School Supplies - Indian

    Amount: $600

    Assuming I did not meet the requirements - From the beginning of my campaign, I encountered account problems which were solved after many many emails. My account was closed and reopened because they "assumed" I did not meet their bank requirement.

    Fake donations - After the initial issues were resolved, I started to receive dozens of fake donations. Every day there would be at least five. I questioned this several times via emails and Customer Service pretty much told me there was nothing they could do. The transactions were reversed, and the balance of my campaign would go back to the total from legitimate donors (from my family and friends).

    Unexplained cancellation - Then, out of the blue, I received an email from GoFundMe saying that my campaign was canceled and would not tell me the reason. I didn’t even have a chance to look at the balance of my campaign.

    I have received two payments, but I don’t know whose donation they reflect.

    No phone assistance - Everything could have been solved quickly if they provided phone assistance. The email service was always courteous but the process is slow, and many emails were needed to solve problems and answer questions that were not addressed on their site (e.g., fake donations).

    Too many fake donations - I strongly feel that GoFundMe should address this aggressively. In the meantime, campaigners should be told of this problem before he/she opens an account.

    I questioned GoFundMe about this and I was told that the best solution would be to make my campaign private (friends and family). Then what’s the purpose of GoFundMe? I could have sent personal emails to the people I know and there would have been no need to use GoFundMe (and pay a fee). The whole point of crowdfunding is to appeal to strangers who believe in one’s cause.

    This was a sad and frustrating experience.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

    Comments (1) Link to this Review
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    • Oct 24, 2018

      GoFundMe T., Customer Happiness Lead

      Hi Esther,

      Thank you for offering your honest feedback. We completely understand this hasn’t been an ideal experience, which we never wish for any of our customers.

      We do want to clarify that our team and our payment processor review all accounts and donations to keep GoFundMe the safest place to give, and specific donations and/or campaigns and accounts may be refunded or closed as deemed necessary, as outlined in our Terms and Conditions here: https://www.gofundme.com/terms. The specifics of the review process are proprietary for security reasons, so we appreciate your understanding as we are unable to provide further details regarding the noted cancellations and failed donations.

      Rest assured that your account is currently active, and you can see the donors with successful donations listed on your campaign. Per your request on potentially refunding those donors, we’ve responded to you with the next steps. If you would like to move forward with that, please get back to us at your earliest convenience.

      We appreciate your understanding and look forward to hearing back from you.

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    • Previous review
    • Oct 22, 2018

    Lack of transparency and no phone assistance

    Campaign: Children School Supplies - Indian

    Amount: $600

    From the beginning of my campaign, I encountered account I formation problems which were solved after many many emails and a complaint I posted on the comment section of “Customer service needs serious improvement” on this site.

    GoFundMe responded and took care of the initial problems, and I started to receive dozens of fake donations. Every day there would be more than 5 of these. I questioned this several times via emails and Customer Service pretty much told me there was nothing they could do. The transaction was reversed, and the balance of my campaign would go back to the total from legitimate donors.

    Then, out of the blue, I received an email from GoFundMe saying that my campaign was canceled and would not tell me the reason. I didn’t even have a chance to look at the balance of my campaign.

    GoFundMe sent me a previous email saying that they had withdrawn from the donations and transferred $71.91 to my account on the 15th of October. So far, the amount has not shown up by in my credit card bank account

    So I went to each of the donors (thank god there were only a few) and asked if they received a refund. Two are still pending. One for $10 + tip and the second, well, this is weird because GoFundMe took $27.50 from their checking credit card account without authorization.

    I just want to get this clarified, but no one is answering my emails since my campaign was canceled. I am sure all of this could be resolved via phone, but this is not possible.

    My well-intentioned cause has turned into a very frustrating and embarrassing situation. I hope I will receive answers soon.

    (read moreread less...)

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