My husband and I just moved to Texas and for the first time purchased a home warranty. From the very first time we used them, it has been a complete disaster.
- The first contractor came and asked us to pay him, so we did. We didn’t know better at the time. That was in June 2018. We just made phone call number five and were on hold for 2.25 hours, to try and get them to quit billing us for the $75. Every single time they say it will be taken care of and guess what, another bill comes. Every time we call, waiting forever on hold. Only last month, December, the bill went up to $150. Once again, tonight we were told it would be taken care of. We asked for a supervisor to please give us a call. I highly doubt that will happen.
- In the meantime, we’ve needed to call them for the same problem with our septic and gave up because of the hold time. We have actually been on hold with them, called the plumber on another phone and the plumber got here before being able to speak to someone.
I would not waste one cent of your money with this company. We’ve actually considered just paying the $75 to make them go away and never call them again, but then it really bothers us to think they are probably doing this to a lot of people. So we’re in for the long haul. This is the worst customer service I have ever had to deal with, and I’m 55. They have no idea what "customer service" is. Shame on you.
Bottom Line: No, I would not recommend this to a friend
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