William F.
Columbia, MDMember since January 2019

Reviews (1)

    • Jan 14, 2019
    • Verified Reviewer


    No contact

    Overall Experience:

    This is the worst customer service on the web. I called 10 times to make a change - no answer on the phone or website. I called the hotel for help, they said this is a third party reservation and the hotel can’t help you. I need to change for medical reasons, but with no call back I am stuck!

    What terrible customer service, I feel this is a scam. I also found prices were not that much better for $3 a night more I could have avoided these hassles what a rip off.

    Don’t use!

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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