This is the worst customer service on the web. I called 10 times to make a change - no answer on the phone or website. I called the hotel for help, they said this is a third party reservation and the hotel can’t help you. I need to change for medical reasons, but with no call back I am stuck!
What terrible customer service, I feel this is a scam. I also found prices were not that much better for $3 a night more I could have avoided these hassles what a rip off.
Bottom Line: No, I would not recommend this to a friend
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