Patricia K.
OhioMember since January 2019

Reviews (1)

    • Jan 14, 2019
    • Verified Reviewer

    Calming Comfort Blanket

    Horrible company

    To everyone that decides to buy this blanket, think it out very carefully because once you order this blanket you’re in for some horrible customer service experience. Mine went back the next day. They don’t send me a return label, you’re responsible for the shipping, which is very costly. In my case, I ordered my blanket from HSN still had to pay to return it - $30. The duvet cover was from the original company but I still had to pay $10 to send it back. I did not get refunded the amount I should’ve been refunded. I was charged for processing and handling, which I shouldn’t have been, and they, by right, should’ve have just deducted $5.99 from the $20 they charge me. I am waiting to hear whether or not they’re going to refund me that $14 back.

    It’s a horrible experience dealing with these customer service reps. When you call them they’re very rude. They must get a class training class on how to be rude to customers.

    Beware, buyers, do not buy this blanket from the company or HSN. If you insist on buying this heavy, heavy blanket (it’s a horrible blanket), then go to a store because you won’t have any trouble returning it. This was a very costly mistake, and I am a widow on a fixed income, and no matter how nice you are on the phone, they are very rude and very nasty. I don’t even know if I’m going to get my full refund because the customer service rep has to submit it to his supervisor, so it’s a waiting game. If I’m going to be refunded $54, which I should have been refunded that full amount to begin with because it was a mistake on their part, and then on top of everything you pay close to nine dollars to ship this little duvet cover back and to ship back the blanket, $30. A very costly mistake. And this company is horrible, no matter how many times you call or how nice you are, they are not friendly, they don’t have customer service. As I said, I don’t know what kind of training they get before they work for the company, but I guarantee you it’s nothing. They could learn a lot from Wayfair and Chewy, they’re amazing employees with amazing customer service.

    This absolutely ruined my day and upset me tremendously, and I am 65 years old. And Comfort, you should be ashamed of yourself how you treat your customers. My warning to any buyer out there is buyer beware, do not purchase, go to a retail outlet and buy the blanket. They’re very heavy blankets, so if you're a large person and you are a hot sleeper, it will not work for you. And it doesn’t even completely cover the bed, it’s like it’s got bolts inside of it. As I said, if you’re strong enough mentally not to let this bother you then great, but if you have to return and have to call customer service, they can ruin your whole day and upset you tremendously, as they did myself. I didn’t even want to give it one star.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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