We ordered and paid for our insoles with a lifetime warranty on the 26th of October 2018, received our order confirmation where it stated that we would receive another email with the tracking number of the parcel and that it would take 30 days max to get to us. We have never ever received the promised emails and no parcel has arrived. I have sent numerous emails to yourselves but no response.
Worst experience ever with online shopping and I am now more sure than ever that this is nothing but a SCAM.
Bottom Line: No, I would not recommend this to a friend
Refute the charges through your credit card or whoever you used to purchase them.
Hello Chris. We are sorry to hear about this feedback. We would like to assure you that this is a legit entity and we have been in the business for years as we work hard towards our goal of providing meaningful relief to our customers. Regarding your concern, we have sent you an email to make sure that all your concerns are covered and straightened out as soon as possible. We look forward to hearing back from you. We'd also like to take this chance to apologize for all the inconvenience you have gone through.