Carmen A.
ConnecticutMember since January 2019

Reviews (1)

    • Jan 17, 2019
    • Verified Reviewer

    Vacations to Go

    Bait and switch

    Overall Experience:

    I have been a Vacations to Go customer for about five years. The business relationship has been acceptable. I purchased one cruise recently that cost the same as the cruise line charges even though VTG claimed to offer me a special deal. That's not my major complaint. Here is their egregious bait and switch tactic:

    Vacations to Go posted a fare for a Queen Mary to Transatlantic crossing at $895 for an interior stateroom. I emailed them through their website, requesting a booking for two at that rate.

    I received a quote for an interior stateroom for two, listing the fares at $1063 each plus taxes and fees.

    When I complained, the agent emailed me back saying the fare had changed to the higher rate. It had taken the agent two days to get back to me. Out of curiosity, I went online and checked the fare again. It was still advertised at $895.

    I complained directly to Alan Fox, the owner of the company. Someone else from VTG phoned me immediately, telling me he had no idea about what I had just seen on the VTG website. The rate was now $1063, but he might reduce it to $970 if I agreed to pay $1063.

    This odd offer was too twisted for me to accept, so I declined. I checked and found other discounters were also asking $1063 for an inside stateroom. VTG plays fast and loose with advertising and actual price they charge.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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