Debra H.
MarylandMember since January 2019

Reviews (1)

    • Jan 18, 2019
    • Verified Reviewer


    Company does NOT honor their commitment

    EndyMed's NEWA home device is heavily promoted on the internet, with a guaranteed refund if the buyer is not satisfied. I made a purchase, subsequently decided to return the item, and called their service number. I was assured that I would be sent a return label.

    Over the course of the next three weeks, even though I repeatedly called and emailed them, I did NOT receive a label. I posted a complaint on their Instagram account, and finally, the rep that maintains their Instagram account messaged me and sent me a return label. Tracking the package shows the item was received three weeks ago. No refund has been forthcoming, and their customer service reps are very nice people, but clearly just man a phone bank and able to tell you nothing.

    Does the NEWA device work as promised? I honestly don't know, but I will NEVER purchase from them again and would advise others not to.

    Bottom Line: No, I would not recommend this to a friend

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