Read 26 Vacations to Go Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 2.9
Rating Snapshot:
5 star: 9 4 star: 2 3 star: 2 2 star: 3 1 star:  10
Bottom Line: 50% would recommend it to a friend
Showing 12-22 of 26
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  • Embelish cost of cruise to make it look like a discount!

    • By Marianne P.,
    • Ontario, Canada,
    • Nov 5, 2019
    • Verified Reviewer

    I recommend to anyone looking for a cruise first go on the cruise line's website and see actually how much of a discount Vacations to Go are offering.

    They list the original cost of the cruise much higher than it really is.

    I was looking at a cruise, went on the website of the cruise line it was not 50% off as vtg advertised but $10 less. Might have a better deal if you book direct with the cruise line. Always check the price the cruise line is offering the cruise for.

    Bottom Line: No, I would not recommend this to a friend


    • By Stephen M.,
    • Englewood, FL,
    • Feb 9, 2020
    • Verified Reviewer

    Vacations to Go claims to provide rock bottom prices. I found an 11-day cruise that was being advertised by Vacations to Go for about $1623 per person, meaning $3246 or so for 2 people for a minisuite. By the time taxes were added in as well as the Free At Sea package, the price was almost exactly what the cruise line would charge me for the exact same reservation, the $5000 level. Not a slam on Vacations to Go, just an observation that there may be some misinformation if the consumer isn't aware.

    Bottom Line: Yes, I would recommend this to a friend

  • CSA insurance is a scam!

    • By Stephen Runyard,
    • Green Mountain Falls, CO,
    • May 12, 2018
    • Verified Reviewer

    Vacations to Go is alright as a travel agency, but they sell CSA insurance known for leaving you when a claim is filed. Until they represent an honest travel insurance company, book elsewhere!

    Bottom Line: No, I would not recommend this to a friend

  • BUYER BEWARE - should be all over the packet

    • By Mr. S.,
    • Wales, United Kingdom,
    • Nov 18, 2018
    • Verified Reviewer

    All the negative posts here are correct, at least in my opinion.

    I have booked around 8 cruise packages with Vacations To Go and the price is never anywhere near what the Ticker Board States, and all I get is that Port Taxes have to be added, but never disclosed as to which ports charge what. It seems like a scam, which you either sign up to or move on to another shark in the tank.

    I think this is a company you deal with if you deal with everything yourself and not be reliant upon their assistance, because from past emails sent, they have no interest in responding unless it is a sale purchase.

    Be careful, read everything 3 times and always pay by credit card, in the hope that you may have a chance to get back your money back if things go tits up!

    Bottom Line: No, I would not recommend this to a friend

  • Bait and switch

    • By Carmen A.,
    • Connecticut,
    • Jan 17, 2019
    • Verified Reviewer

    I have been a Vacations to Go customer for about five years. The business relationship has been acceptable. I purchased one cruise recently that cost the same as the cruise line charges even though VTG claimed to offer me a special deal. That's not my major complaint. Here is their egregious bait and switch tactic:

    Vacations to Go posted a fare for a Queen Mary to Transatlantic crossing at $895 for an interior stateroom. I emailed them through their website, requesting a booking for two at that rate.

    I received a quote for an interior stateroom for two, listing the fares at $1063 each plus taxes and fees.

    When I complained, the agent emailed me back saying the fare had changed to the higher rate. It had taken the agent two days to get back to me. Out of curiosity, I went online and checked the fare again. It was still advertised at $895.

    I complained directly to Alan Fox, the owner of the company. Someone else from VTG phoned me immediately, telling me he had no idea about what I had just seen on the VTG website. The rate was now $1063, but he might reduce it to $970 if I agreed to pay $1063.

    This odd offer was too twisted for me to accept, so I declined. I checked and found other discounters were also asking $1063 for an inside stateroom. VTG plays fast and loose with advertising and actual price they charge.

    Bottom Line: No, I would not recommend this to a friend

  • Vacations to Go is irresponsible

    After booking with Vacations to Go, I was excited for our cruise. I had a few questions, and once they got all the money for the cruise, you could no longer get a hold of the agent who originally seemed so helpful. Also, she failed to tell me of a promo that the cruise-line was offering that would have saved me $1000 by offering a free ultimate beverage package with my two bookings. I seemed like the only one walking around on the cruise who hadn't gotten that deal. When I came home and took up the issue with management, of course they refused to refund me the money.

    I don't want that to happen to others, so I advise everyone now to search out their own deals, and do their own bookings. The same deals are online with other travel sites.

    Bottom Line: No, I would not recommend this to a friend

  • A complaint about Vacations to GO

    • By Nalin,
    • London, England,
    • Oct 29, 2016
    • Verified Reviewer

    We booked a family holiday for 31st of December, 2016 with Vacations to Go with Costa cruises. However, my holiday turned into a nightmare, I was kept on hold for hours, my calls were not returned, and when they were, it was 4am in the morning due to the time difference.

    They quoted a different price and charged a different price and when I challenged them, they refused to refund and blamed everything on the exchange rates.

    The vice president and Megan Peters are dishonest and misrepresented what the company portrays. They told me to complain to Mr. Alan Fox as he is the sole owner of the company Vacations to Go and their CRO.

    Bottom Line: Yes, I would recommend this to a friend

  • Awful!

    They care less once they have you booked. The salesperson disappears, and you can't reach any managers. It is just a case of "making the sale and moving on!"

    Bottom Line: No, I would not recommend this to a friend

  • Bad experience with Vacations to Go. AVOID THEM!

    • By Steven O.,
    • Arizona,
    • Jun 15, 2018
    • Verified Reviewer

    Terrible experience. They only want your money. I have used them in the past and was satisfied. Because I had no issues. However, I booked a resort with them in Puerta Vallarta Crown, and it was horrible. I checked out after one night for fear of catching a disease. I complained to VTG and so far they won't even communicate with me. Its been two months so far. AVOID THEM at all cost! There are many other and better options out there.

    Bottom Line: No, I would not recommend this to a friend

  • Bad company!

    • By Carol D.,
    • Laguna Woods, CA,
    • Aug 17, 2018
    • Verified Reviewer

    We inquired and booked a 14-day Caribbean Cruise. We needed some questions answered when my husband became ill and needed to get some help with buying insurance, as we were told we could go on the cruise by the doctor. We also asked for the cancelation policy since we had not been told that, just in case something went wrong. We come to learn that we had not been told the cancelation policy at all which seemed odd. We wanted to purchase insurance and go on the cruise since it was just minor surgery, and he even had the doctors okay the cruise, but we could not get assistance with insurance from our counselor at Vacations To Go.

    Maria Gomez was our counselor and it was like she was speaking a different language, the language of "I don't want to do any work and I just want to collect my commission." She would not answer emails, and she would not assist with information. She would not return phone calls and keep in mind, we were spending thousands of dollars for an upgraded cabin on a 14-day cruise! Upon speaking with a supervisor, after a week of trying to get help from our counselor, and a day before the final payment, I feel that we could have worked things out, but if we had a week or so to work with and had a "counselor" that was willing to help get the job done. I was ignored for so long and the time was up. We canceled and lost our deposit of over $350.00. Be very careful and ask questions about anything you are not positive about with Vacations To Go. They treated us badly.

    Bottom Line: No, I would not recommend this to a friend

  • Don't promise their agreements

    • By Ron G.,
    • West Jeff, OH,
    • Aug 21, 2018
    • Verified Reviewer

    They do not honor what is in the itinerary. You pay for a trip of a lifetime, and they do not get to see what you expected. Holland America is the same way, neither would honor the agreement I paid for. I will never use either of them again.

    Bottom Line: No, I would not recommend this to a friend

Showing 12-22 of 26

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