Read 26 Vacations to Go Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 2.9
Rating Snapshot:
5 star: 9 4 star: 2 3 star: 2 2 star: 3 1 star:  10
Bottom Line: 50% would recommend it to a friend
Showing 23-26 of 26
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  • Awful!

    They care less once they have you booked. The salesperson disappears, and you can't reach any managers. It is just a case of "making the sale and moving on!"

    Bottom Line: No, I would not recommend this to a friend


  • A complaint about Vacations to GO

    • By Nalin,
    • London, England,
    • Oct 29, 2016
    • Verified Reviewer

    We booked a family holiday for 31st of December, 2016 with Vacations to Go with Costa cruises. However, my holiday turned into a nightmare, I was kept on hold for hours, my calls were not returned, and when they were, it was 4am in the morning due to the time difference.

    They quoted a different price and charged a different price and when I challenged them, they refused to refund and blamed everything on the exchange rates.

    The vice president and Megan Peters are dishonest and misrepresented what the company portrays. They told me to complain to Mr. Alan Fox as he is the sole owner of the company Vacations to Go and their CRO.

    Bottom Line: Yes, I would recommend this to a friend


  • 4th time with VTG, first issue this year

    • By Terry B,
    • Ohio,
    • Aug 25, 2016
    • Verified Reviewer

    We have booked all-inclusives with Vacations To Go for 4 years straight. We've been to Jamaica, Punta Cana and Riviera Maya. Next month, we head back to Punta Cana. The first 3 years, we never had an issue and everything was usually better than expected. We booked all excursions through Apple/Amstar (Vacations To Go uses them exclusively for all-inclusives). There is a rep at the airport and daily at the resorts. This year we've had a small glitch, which was the combined fault of VTG and American Airlines. We book 4-5 months out as soon as we see the prices drop. This time, AA changed our returning flights and notified VTG. Our agent missed the change in her queue so we ended up with the last 2 seats on the plane- in separate aisles, clear in the back. I'm not pleased and let them know, but no one seems to able to help.

    Bottom Line: Yes, I would recommend this to a friend


  • Vacations to Go is irresponsible

    After booking with Vacations to Go, I was excited for our cruise. I had a few questions, and once they got all the money for the cruise, you could no longer get a hold of the agent who originally seemed so helpful. Also, she failed to tell me of a promo that the cruise-line was offering that would have saved me $1000 by offering a free ultimate beverage package with my two bookings. I seemed like the only one walking around on the cruise who hadn't gotten that deal. When I came home and took up the issue with management, of course they refused to refund me the money.

    I don't want that to happen to others, so I advise everyone now to search out their own deals, and do their own bookings. The same deals are online with other travel sites.

    Bottom Line: No, I would not recommend this to a friend


Showing 23-26 of 26

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