Read 26 Vacations to Go Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 2.9
Rating Snapshot:
5 star: 9 4 star: 2 3 star: 2 2 star: 3 1 star:  10
Bottom Line: 50% would recommend it to a friend
Showing 23-26 of 26
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  • The nonexistent cabin

    • By Mike K.,
    • Toronto, Ontario, Canada,
    • Oct 10, 2018
    • Verified Reviewer

    I found an ocean view cabin on their site at a good price. The cabin information was fine. Then, I tried to book it! Ha!

    Well, the cabin advertised was actually an obstructed view. You got to look at a lifeboat. If you really want to see the water, that would be no problem, but the price was more than doubled.

    So, there was not one cabin with an ocean view at the price advertised.

    Bottom Line: No, I would not recommend this to a friend

  • Misleading agent

    • By Adnan W.,
    • Cypress, TX,
    • Nov 1, 2018
    • Verified Reviewer

    Our first-time experience buying a cruise vacation package. The agent at Vacations To Go mislead us in believing this was an all-inclusive deal. Two weeks after we made the payment, we got a notice in the email basically asking for almost $500 in service charges...for services which have not been delivered yet. I called to complain and was told that it is "standard" practice on all cruises and the agent should have told you. "The cruise line will bill you even more if you decide to pay at the end of your cruise. There is nothing we can do." They just lost any possibility of future business. I will take this to the cruise line but if you ask me, not a very wise business decision by the management.

    Bottom Line: No, I would not recommend this to a friend

  • Great until something goes wrong

    • By Michael P.,
    • Denmark,
    • Sep 9, 2019
    • Verified Reviewer

    We have booked with Vacations To Go several times. Mainly because of the great prices, and the quick response from the sales agent we have been using - we always book at the same agent.

    We have been very satisfied up til our most recent cruise.

    When we boarded the ship we suddenly had a different cabin then the one booked and confirmed by Vacations To Go in all our documents.

    We made it very clear when we booked, that a cabin close to my mother-in-law was very important, since it was her first cruise and she is an elderly lady that needs a lot of help.

    Instead of cabins next to each other, we got a cabin at the other end of the ship. We were told that the ship was sold out, so we had to stay in our "new" cabin.

    Later on, we learned that several of the people we met on the ship had been upgraded at no charge - and they didn't even ask for it...Why didn't they even try to help us, solving this issue?

    We talked to the Vacations To Go manager, and he would arrange a compensation, and get back to us.

    We haven't heard from him again, and he does not respond to our emails. Our sales agent responded once, but is silent now, when we write him.

    We are very disappointed, since we have always been telling people to use Vacations To Go.

    This might be the last time we use them I'm sorry to say.

    Bottom Line: No, I would not recommend this to a friend

  • Bait and switch contract

    • By David W.,
    • Florida,
    • Jan 21, 2020
    • Verified Reviewer

    I advised the Vacations to Go sales agent to give me her best quote in writing and my daughter and I will make a decision in 30 minutes because we had shopped for two days.

    I received the quote and accepted the deal. My daughter and I both paid our down payments. We told the other companies we had a better deal and we went with Vacations to Go.

    Thirty minutes later I received the final contract from the agent and she thanked me. I then noticed the tax had more than doubled causing a $250.00 increase so I emailed her.

    She responded to me that it was too bad, take it or leave it, and that MSC cruise line made the mistake.

    Bottom Line: No, I would not recommend this to a friend

Showing 23-26 of 26

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