Varo Money Reviews

I currently have an account with Varo, and I really regret opening it. I filed a dispute on fraudulent charges because someone used my information to make purchases at Walmart and another location. They took over a week to investigate and then came back to me and said they are closing the dispute and no error was made because I’ve shopped at Walmart in the past. They also closed the dispute of the other charge without reason.

I’ve tried calling emailing and even escalating complaints to get the disputed department to call me back, and I get nothing. Whenever I call, the representatives are short and nasty. They keep telling me they’re sending me information in the mail, which I never received, and they refuse to open my disputes. I am now out of almost $500.00 because Varo is too lazy to do anything about people fraudulently using other people’s debit cards.

Don’t use this bank. They are a huge scam. I am definitely closing my account after my next direct deposit.

My first check was deposited. I needed this check. You are promised immediate funds as well as early direct deposit. This is not the case. I deposited my check and the hold time is 13 days. 13 days! I was told my funds would be available on the 23rd. It still isn’t there.

When I call customer support (which is also terrible, very rude, and uncaring people), they are unhelpful and told me it will not be ready until the 31st. So for 13 days not only can I not pay my bills, but I’ve been starving for a couple of days and now have to continue starving for a total of 13 days. There is no resolution. They promise loans and lending, and can’t even do that so I do not have to starve. This company is absolutely terrible. Do not get Varo. Find a different bank or just cash your checks cash. This is asinine. And beyond low. This is the lowest company I ever had to deal with.

I repeat, stay away from this company unless you like waiting upwards to two weeks to get your hard earned money.

I have tried emailing them the proof in an email and have not received a response about that either. The only thing I can do is call this terrible customer support. Absolutely the worst company ever, that I had to deal with.

Repeat. Do not get a Varo Bank account. I would give zero stars if that was an option.

I have had an account for a month now, maybe five transactions and three of them have been a headache. I paid a credit card, the money was in the account, that’s how I was able to access the funds to send them, and after that, there are no transactions in my bank, yet the money is magically gone. Last straw, I closed the account.

I made the leap to Varo Money after Bank of America charged me $140 in overdraft fees in a single day. I had been a BofA customer for decades and didn't even realize that I had so-called overdraft "protection" on my account, so I didn't know how it worked. When I called to ask if I could have the charges reversed (the totals bills covered totaled less than $30) and take it off of my account, I was basically told "no" on both counts.

Moving to Varo took a bit of to-doing, but I there are few businesses I can think of who say "no fees" and mean it. I've been banking with Varo for several months now and love them. Each time I run into a snag, I call their customer service who are awesome. And while they seem to be working out a few kinks with their app (they are a startup after all), I would definitely recommend.

My name is Tee and I opened an account with Varo around December of 2017. I started to get direct deposit from my job and Social Security in January 2018. So from January until April, my job checks and SS was being deposited in my account. Even my IRS tax return was deposited. So, like a week ago, SS deposited a lump sum in my account, from four years of retroactive payments.

Varo immediately froze my account (on a Thursday evening). It has been a week and a day, and I haven’t had any access to any of my money. My work check, tax return and my daughter SSI check are on hold. I called repeatedly and emailed, and they told me to send over my ID, social security card and proof of residency. I did just that. They closed my account. How is SS money fraudulent when all you had to do is call and verify funds?

So, they sent my lump sum back to Social Security, closed my account and still haven’t sent my remaining money to me, which they claimed in a check. They have no direct phone number to call them, just by email. They ignored all my emails. They have over $3600 of my money and won't return it. I have kids and bills and had to borrow money (which I never do) to get by. I had to switch banks, change all my direct deposits. So aggravated. I still haven’t received my lump sum money because it’s a process when you change accounts.

Please DON'T use this bank! They will close your account and they don’t have to give you a good reason why. I guess black people can't have money. Well, I work hard, and I should be treated as such.

I took a chance and opened an account with this so-called bank. They have the worst customer service I have ever experienced. They give their phone agents very little information about accounts, and then they tell you if you want a further explanation to email them and they can clarify. I asked numerous times why I wasn’t able to access the funds that I deposited and all they kept repeating was to email us and we can try to assist you. Very unprofessional, and here I sit with no access to my money.

This company is a scam. They closed my account without giving me a good excuse. When I asked why I didn't get a straight response. They closed my account because I either withdrew money from my account or because I had my mom deposit money, but either way, I'm getting a lawyer and suing for false advertising.

I signed up for an account last month and received my card on time, as promised! I've used my card before receiving my direct deposit today from the VA. I transferred funds to my Varo account from an external account to test it out and experienced no fees, and the transfer was quick.

I don't call my bank for regular things. If I ever need to call a bank it will be for something major, but using the contact option in the app I have received very fast responses, and the customer service seems to be very quick.

Varo rate has gone up this month to 1.25% if I'm not mistaken, but either way, I am happy with the account and will continue to use it as I need to.

My experience Varo has been horrific. I am not one to leave reviews beyond a rating, especially negative ones, however, I feel obligated to so in this case.

I set up my Varo account almost a month ago and still do not have a debit card or access to my funds.

Varo does not allow outgoing transfers of your money, so if you are displeased or wish to transfer money to another bank account for whatever reason, you are stuck.

I have wasted countless hours online and on the phone, and while the customer service reps are friendly, there seems to be little they can do.

My original debit card never arrived. When I reported this to Varo, I was assured my replacement card would be express shipped and arrive in a few days. When it had not arrived the next week, I again contacted Varo and was informed that it had only been shipped a day before and would arrive in 7 to 10 business days. When I asked again about why a bank would not “be set up for outgoing transfers” I was informed that this was “a feature they were working on and hoped to be able to offer in the future.”

Please proceed with caution before depositing any money or using the Varo app. Do your research and read reviews.

First let me say, this bank has put me through depression. I signed up for this bank in September 2017. I never received my card. I wanted to start using this bank just because I like the fact that I get paid two days sooner.

I called a representative and had them express ship a card out to me. The woman had my address completely wrong, and I never received it. After arguments back and forth with this bank, they finally gave me a tracking number at the last minute. The weather was really bad and UPS couldn’t assist me at all the day I asked to pick it up (which was the last day before the shipped it back), They closed early due to the snow, and my card was shipped back to its sender.

After more emails and calls cursing everyone out, a nice gentlemen (who sounded very sympathetic) tried to MoneyGram my money to me. I went to my nearest MoneyGram to pick it up and unfortunately, I couldn’t because Varo is not considered a tradition bank. I’m angry again. After more emails and calls of me cursing people out they tried another alternative, which was to transfer my money into PayPal (the only place where it would work). Of course, that didn’t work.

Now my $1,500+ is still in this Varo account, and I have no access to it. My birthday is coming up in a few days, and my direct deposit goes to this account, so I’m just out of luck all over the board. There's no way to transfer your money out, they are non-compliant, and just overall sucks. It’s not the representatives, it’s the owner who doesn’t know the qualities traditional banks have, which is being able to transfer funds, working with you to get your money.

I am fed up with this bank. I will consider using Chime. They are pretty good and send your card out right away, and get your address right the first time. I can go on and on about this crappy bank, but my fingers are just as tired as my brain from dealing with this bank. It’s horrible and I am overly angry.

They told me I could transfer money between accounts and I can’t. They failed to get my debit card to me three times while promising me it would be here. Right now I don’t have access to my money, and they keep lying to me. I can’t pay my bills without the debit card. Do not use this bank.