Vroom Review: How It Works, Pros and Cons

I had a great experience with Vroom. Super happy that I jumped on the vehicle when I did because I got it at such a good price there's no way it would have lasted on the marketplace and I would have missed out. Every single person I spoke along the way with set my expectations so that I would know what would be happening next for each step along the way. What a great customer service team. From the first gal who took the sale, to the contract team, the delivery team and the registration team. Superior customer service really. There wasn't a day that they weren't in contact in some form or fashion. I had never done anything like this before and they made it a breeze. As a matter of fact, they were able to get me financing from Chase that had an APR that was 1.25% lower than what my bank had quoted me, thank you!

Bottom Line: Yes, I would recommend this to a friend

Everyone from my sales associate, the paperwork team, the delivery team were very helpful and kept me informed of the progress. Worked with Francis Stapleton in Texas and Neil in Florida.

Bottom Line: Yes, I would recommend this to a friend

Best and easiest way to buy a car! Went to CarMax first and Vroom blew them away with excellent and fast customer service. I will definitely buy from Vroom again. Quick, and just as promised.

Bottom Line: Yes, I would recommend this to a friend

I had no problem with this transaction. I started with a trade-in evaluation, I received a fair value, then I decided what vehicle I wanted, then put it all together for the perfect deal. It took less than 10 days to receive my Mazda and at the same time they took my trade. This was a very smooth purchase and as a bonus, my CX-5 didn’t have a scratch on it and it was very clean, a real gem. Based on my experience I highly recommend Vroom.

Bottom Line: Yes, I would recommend this to a friend

I did not realize catch that buying a car could be this easy! From getting financed to receiving the car, this has been the best experience. I didn’t have to deal with a high-pressure salesperson. Vroom communicated with me throughout the process and I received the car within the timeframe they told me. Buying a car could not go any smoother! I love the car. Thank you for making buying a car fun, the way it should be!

Bottom Line: Yes, I would recommend this to a friend

This site was recommended by my brother who’s a mechanic. The assortment of vehicles is truly amazing. I was able to get exactly what I wanted. These people were very helpful. They helped from start to delivery. Even the driver was helpful and really courteous. I was hesitant about using this site, but don’t regret it at all. I highly recommend this to many friends from here.

Bottom Line: Yes, I would recommend this to a friend

Vroom gave us $4000 more for our trade-in than any dealership and had the best price on the Pacifica we were looking for with 8 passenger seats. They paid our old car loan off promptly. The van arrived ahead of schedule. And it was in great condition. There was one hiccup with the listing that said it had powered sliding doors and it didn’t. But Vroom sent us a check and mailed it out quickly for $1000 to make up for it. We loved the experience. I was nervous because of all the bad reviews but I just kept on top of it and called customer service every couple of days.

Bottom Line: Yes, I would recommend this to a friend

Vroom was amazingly simple and everyone that I worked with was very knowledgeable and very helpful! Our entire process from ordering right up to delivery was probably 2 weeks and that includes holidays.

I would definitely recommend and I personally will use them again!

Bottom Line: Yes, I would recommend this to a friend

Gave 5 stars because it does not allow a higher rating. Had a phenomenal experience buying my dream car from Texas Auto Direct (Vroom). Specifically, the salesman who sold me my car, Joseph Akuechiama (Mr. Joseph A.), did a fantastic job and I am forever thankful. After 3 prior test drive visits, I walked into the dealership with plans to test drive and hopefully buy a car. Mr. Joseph A. was extremely patient and understanding, explaining everything about the vehicle and purchasing process. I enjoyed doing business with Joseph (Texas Auto Direct). I'm thankful for an easy buying process and a great deal for my Audi A6. I will definitely recommend as well as go back to see Joseph again for future purchases because of his excellent customer service and valued knowledge.

Also, I would like to give kudos to Mr. Thomas (finance department) for all his help as well.

Bottom Line: Yes, I would recommend this to a friend

After being notified by FCA of pending re-acquisition of my troubled vehicle, I began the search again after only seven short months. I was contacted by FCA's advance agent regarding the buy-back and offered an in-kind replacement. Given my dealer experience, no way. I had narrowed down to two brands I wanted to look at. Rather than have to drive 100 plus miles to look at a vehicle, haggle with the dealer, and everyone associated with the sale, I pulled the trigger on Vroom. The 2018 Nissan Titan has half as many miles and was purchased $6,000 less than similar listed vehicles within 250 miles of me! Ten whole days after completing the transaction my vehicle was delivered. And it's perfect. I couldn't be happier. No, I'm not sending it back for a 7-day refund, and that expires today!

Bottom Line: Yes, I would recommend this to a friend

From the beginning to the delivery this was a very smooth process. I was kept well informed of the process and where the vehicle was in the delivery chain. I was a little nervous buying a car online, but with the warrantees, it made me feel confident I was making a good decision. This was all confirmed once I got the car.

Bottom Line: Yes, I would recommend this to a friend