Read 23 White Light Smile Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.4
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 0 2 star: 1 1 star:  20
Bottom Line: 13% would recommend it to a friend
Showing 12-22 of 23
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  • 2 out 13 people found this review helpful

    White Light Smile Works!

    • South Africa,
    • Nov 4, 2016
    • Verified Reviewer

    I have tried it and it works!

    Before I used it for the 1st time, I took a picture of my teeth. After using it 5 times, I took another picture and the difference is amazing.

    Bottom Line: Yes, I would recommend this to a friend

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  • 24 out 24 people found this review helpful

    Scam

    Please be aware of this scam regardless whether or not the product works. Their latest ploy to deceive the consumer is to charge you $49.95 monthly after your initial investment for their kit. They will auto charge your credit card monthly without notice and will not stop unless you call and argue with them. My advice would be to try other methods instead of dealing with these scam artists. This is not good business practice and will continue unless others refrain from buying.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 20 people found this review helpful

    Highly Deceptive Practices

    These people employ highly deceptive business practices. They do not make it clear that by ordering their product you are "subscribing" to their services. They then automatically charge your credit card for products that you have not explicitly authorized. They bury this information under number 19 of their "contract," clearly knowing that most people don't take the time to read pages and pages of legalese.

    Most legitimate businesses have "opt-in" arrangements, which require a positive decision on the part of the consumer. White Light Smile has only an "opt out" option, buried in a long document, which requires the consumer to contact them to cancel the "deal."

    When I called them to get the $49.95 charge they made to my account reversed, the agent I spoke with at first said that even though the merchandise (which I did not even know what it was) had not been shipped, they could not refund the entire amount. After I insisted, they finally agreed to refund the entire amount.

    Though the agent was polite and professional, that does not negate the fact that sucking customers into a recurring payment scheme without being up front about it is deceptive and in my opinion, a very bad way to do business. Why not inform the consumer via e-mail that the product is going to be shipped and let him/her say yes or no? The only way I found out about this is that I checked my credit card bill and saw the charge pending.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 11 people found this review helpful

    Repeat unauthorized order

    • Arkansas,
    • Oct 30, 2016
    • Verified Reviewer

    I was not happy with the results of this product, however, I ordered the first one and marked it up to a waste of my money and did not send it back. Now I have received another order that I did not ask for or authorize them to send, nor charge my credit card. I want my account credited immediately or I will file fraud charges with my credit card account. I have called many times and waited over 5 minutess to get a person on the phone.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 12 people found this review helpful

    A Total Scam

    I ordered this the first time and did not see any noticeable change in my tooth color over five uses. However, I DID notice an increased sensitivity in my teeth every time I used it. Thirty days after I received the first kit I received another and an additional charge on my credit card. READ THE ENTIRE TERMS AND CONDITIONS. Item 19 says this is a subscription. They will keep sending you kits until you call them and ask them to stop. I'm not sure why anyone needs additional kits unless you want to outfit all your friends with these bogus gadgets.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 12 people found this review helpful

    White Light Smile wasted money

    • Willenhall, United Kingdom,
    • Oct 5, 2016
    • Verified Reviewer

    I ordered a White Smile kit for my daughter and at a discount for 2 kits ordered a double white smile kit for myself. 4 weeks it took for 1 kit to arrive and noticed 3 payments from my account £51, £12, and £52. Waited for other to arrive and never did. Several emails returned unreceived but finally replied that order was completed and double powder was with first kit. Ongoing emails, many returned unreceived but still say that 3rd order was not for a kit just powder which in that case costs more than a kit. No answer when telephone.

    The third payment was for shopping which is normally included in the price. Many of my questions they fail to answer. Appears from pictures that they promote that I can't even see where my so called double powder is. Unfortunately they will not be realistic and very hard to communicate with, as stated, had about 12 emails returned not received. Be wary.

    As for the product, never been used as the order was split and all I wanted was my other kit which doesn't exist. Can't return the item after 30 days from ordering even though it took about 26 days to arrive. Be very careful with this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    White Light smile

    • Buckinghamshire, England,
    • Sep 28, 2016
    • Verified Reviewer

    This is a scam. I ordered this product over six weeks through advertisements on Facebook ago, and they took more money out of my account than the price advertised. No order number or tracking details were sent.

    I tried to contact via email and telephone no joy, was sent a standard email stating my order had no movement as of yet!

    I am still waiting for a supposed delivery despite being initially informed it would take 3-5 working days. Do not waste your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    No good

    • Santa Rosa Beach, Fl,
    • Sep 17, 2016
    • Verified Reviewer

    Bought it. Took a long time to receive. Used it 5 times and made no difference. Big scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 27 out 27 people found this review helpful

    What a HOAX

    • Seattle, WA,
    • Sep 13, 2016
    • Verified Reviewer

    This is a total waste of money! They give the impression that you just put this light device in your mouth and it whitens your teeth. In truth, they send molding trays you have to heat and mold to your teeth (not easy and doesn't work well) and then you have to add the bleach. Any over the counter bleach kit would work as well without the hassles. I've contacted the company TWICE to get a refund on the two unopened kits and all I get is a bounce back reply saying someone will be in touch but no one ever gets back to me. Obviously they know its a lousy product and they don't want to deal with unhappy customers.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 24 people found this review helpful

    White Light Smile Kit

    I ordered this product, $99.99 and $39.99 for the upgrade. Received conformation of order August 13th, 5 days after placing the order. I have not received the kit and today is August 25th.

    3 weeks for delivery is unacceptable in my book. I feel this company is a scam.

    I hate being scammed and will not buy anything that comes up on Facebook again.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Just received three boxes.

    I waited a long time. I was sent three boxes but none of the lights work. They each had the light, 3 of the lights don't even work. There is ONE lithium battery which doesn't work. The third box (all the same), has the light device with 2 lithium batteries in it!. That doesn't work either. I was so stupid for thinking that I will be getting something good. Now I am just $300 poorer.

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 23

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