Read 25 Whitening Coach Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  25
Bottom Line: 0% would recommend it to a friend
Showing 23-25 of 25
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  • 1 out 1 people found this review helpful

    Rude Customer Service

    • San Antonio, TX,
    • Oct 26, 2016
    • Verified Reviewer

    I was told to go to hell. If that don't say enough about this place I don't know what will. I am looking into legal action. I am not going away untill something gets done, I am a customer who will never buy again from this place. Uou can't just talk to people this way and think you can get away with it. Your customer service reps are very rude and ugly and from what I've looked up about your website it is very common.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    this is a scam

    • Virginia,
    • Dec 26, 2016
    • Verified Reviewer

    This product is an absolute scam! Please do not get this for yourself.

    They charged me $94.00 when all I did was get a $3 trial! I had to call my bank to get the charges disputed,

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Unprofessional Business Policy

    • Howell, Michigan,
    • Jan 5, 2017
    • Verified Reviewer

    The return policy allows 15 days to return the product for a web trial in proper new condition and there will be no charge for the product. I was charged for the web trial product prior to the 15 days. The return policy for a web trial, which is what I have, is the full amount. I was told I will only receive 75% back for the return. The other 25% is for restocking fees. The return policing says there is no restocking fee, and I was charged $96.31 prior to the 15-day trial.

    The following is their policy:

    Whitening Coach®'s No-Hassle Product Return Policy

    You can cancel in these easy ways; go to our website and click on the Easy Cancel Button at the top of the page or call our customer service center at 1-855-740-8914 or via written correspondence to:

    Whitening Coach

    7565 Commercial Way, Unit E

    Henderson, NV 89011

    We are open 24 Hours / 7 Days a Week.

    If you cancel during the Web-Only Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the Club in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.

    For subsequent shipments in the Club, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. You must take affirmative action to avoid further billing. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.

    To receive a refund for a returned product from an ongoing product shipment (not a Web-Only Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA number must be written on the package in order for a credit to be issued. All shipping charges on non-trial shipments are the responsibility of the customer. Although you can return product from an ongoing Club shipment, you cannot return product from the Web-Only Trial once the Web-Only Trial has elapsed and you have been billed for the product.

    Customers who cancel during the trial period and return the product are eligible to receive a refund on the Initial Trial fee, as well as initial shipping costs.

    Customers purchasing Whitening Coach through an incentive web site (qualifying for, as an example, a Free IPAD® through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer, will result in disqualification for your free gift.

    If you have any questions about our policy, please email us at CustomerService@WhiteningCoach.com. We will get back to you within one business day.

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-25 of 25

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