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Wish.com

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Wish.com

Overall Rating

1.9

1005 Customer Reviews

Summary

Wish.com is a factory-to-consumer shopping platform that promises to help you score deals on electronics, apparel, and more.

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Wish Review: Is It Legit or Just Hype?

By Lydia Noyes

Updated on: Nov 1, 2019

What Makes Wish Different?

Founded in 2011 by former Google and Yahoo engineers, Wish.com is an online retailer that features hundreds of different stores and millions of products from suppliers all over the world.

Wish.com merchants primarily sell apparel, electronics, and health and wellness products. The merchandise comes directly from the factory, allowing Wish.com to sell you products at lower prices.

Most products are listed at more than 50% off their retail price, with some at 98% off or even listed as free (you only pay for shipping).

At first glance, Wish looks like an incredible deal. Does the company deliver? Let’s look closer at how the company works, what they sell, and whether shoppers are satisfied to find out.

How Does Wish.com Work?

The first thing you’ll notice after landing on the Wish website is that you have to set up an account with your name and email address or Facebook/Google account before browsing their products. Shopping on the site isn’t possible until you’ve done so.

Wish.com’s home page will display their most recent listings, but you can also narrow your search by category (fashion, accessories, gadgets, etc.), or by product type (shoes, tops, underwear, and so forth).

If you come across a product you want, click on it to view description, pricing, more pictures, previous customer ratings, shipping charges, and estimated arrival time.

From here, you can buy the item or save it to your Wishlist. You can create multiple Wishlists through your account and add or delete items as you see fit. Wish.com also gives you the ability to follow your friends, view their Wishlists, and share your Wishlists to Facebook.

Wish specializes in knockoffs of electronics like smartwatches intended to look like an Apple Watch, Bluetooth earbuds, action cameras that are knockoffs of GoPro cameras, storage media USB flash drives, cables, essential oil diffusers, and more.

The company also sells lots of clothing and accessories in trending styles. For the most part, the site’s products are less than $100 and usually fall somewhere between $5 and $50.

As you browse Wish.com, add items to your Wishlists, and purchase products, you’ll earn rewards in the form of Wish Cash, which can be viewed in the Wallet section of your account.

Is It Safe to Buy from Wish?

Wish’s low prices will likely pull you in, but many people wonder if they are too good to be true.

Our research shows that Wish.com is a valid online platform, similar in function to other multi-vendor sites like eBay or Amazon. Venders are responsible for their own listings, pricing, and shipping policies, but Wish.com will step in if you have problems with your order.

We looked through customer reviews across a variety of platforms—especially YouTube—to see whether people felt scammed when they bought products from Wish.com.

We learned that most shoppers received products that were a “rough approximation” of what they ordered.

In other words, Wish products tended to be lower quality than their name-brand competitors.

Chunky throw blankets weren’t quite as chunky (or the right color) as described. In one memorable instance, YouTuber Safiya Nygaard said the “camera-enabled drone” she bought flew better than expected, but the camera was just a piece of red plastic mimicking an on light.

These findings don’t necessarily mean that Wish.com isn’t reliable if you’re willing to sacrifice quality for price.

The chunky blanket we mentioned earlier was listed for $35, while competitors’ blankets can be over $100. You may find the coloring surprise still worth the savings.

Electronics and apparel might be more of a gamble. Your electronics might have the features described and many reviewers wrote that the clothing didn’t fit as described.

Shipping and Return Policy

Since Wish.com only acts as a marketplace for other sellers, each listing comes with shipping charges, although we found free shipping to be the norm.

From our research, most shipping times ranged from 10 days to three weeks or longer.

All products come with a 30-day refund policy (from the date of delivery), minus shipping and handling charges.

You can initiate a refund through your online account. It’s also possible to cancel your order within eight hours if you change your mind.

Analysis of Wish Customer Reviews

Wish has been in business for a long time and has accumulated thousands of reviews. Here at HighYa, the company has more than 900 reviews and with an average rating of two stars.

Many of these customers vent that Wish’s customer service was horrible and that they never received their promised products.

Others were unhappy with the quality of their purchases and struggled to get much money back when returning them.

Those who seemed happiest with their purchases shared that they ordered simple products such as electronics accessories and phone cases, rather than clothing or electronics.

The reviews aren’t any better on Trustpilot, where Wish has 11,000 reviews, averaging two stars. Customers had the same complaints on this site, citing quality issues, slow shipping times, and poor customer service.

Should You Buy from Wish?

While there are deals to be found, the majority of products are priced low for a reason. Your order might not look as expected when it arrives, and electronics most likely won’t work as well as the competitors it’s meant to mimic.

Wish draws shoppers in with their low prices, but there’s little emphasis on quality or customer service.

While this factory-direct marketplace saves you money, the fact that you are buying from random suppliers means you’re dealing with some unknowns that could, as many reviewers found, result in a disappointing shopping experience.

If you want to have success with this site, you need to know what it’s limitations are so that you don’t buy products you will regret.

Pros:

  • Shipping is often free
  • Lots of options for taking advantage of extra sales and daily deals
  • Can save 95% or more off competitor pricing
  • A cheap way to try out trends or otherwise expensive electronics

Cons:

  • Shipping may take several weeks (and some items never arrive)
  • Quality can be significantly worse than advertised
  • Some vendors may sell knockoff electronics that won’t work as described
  • Customer service problems are common
  • Minimal information about vendors available on the site
  • Clothing often doesn’t fit true to size

Our advice? Pay attention to customer reviews. Lots of products have hundreds of reviews online. Past shoppers will let you know if a purchase didn’t match their expectations so you know whether it’s worth skipping.

Customer Reviews

1.9 Stars out of 1005 Reviews
5 Star:13% 4 Star:6% 3 Star:4% 2 Star:5% 1 Star:70%
24% Recommend This Company
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Posted on Dec 5, 2016

Great site. Fair quality.

By Anonymous Reviewer, Tennessee, Verified Reviewer

All my items arrived as described. However as with all international products the wait at customs can be up to two weeks. A small inconvenience for the products. I have seen many of the same items sold on other sites for double the price or more.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Dec 6, 2016

Wishes do come true!

By Rhonda C Smith, Murray, UT , Verified Reviewer

I have ordered so many things from "Wish" that I lost count. Always satisfied with my orders. I highly recommend them!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jan 18, 2017

Buy what you know

By Rainy, Oklahoma, Verified Reviewer

I buy from Wish.com all the time. Please, you need to understand how one country does business does not mean another country does the same.

1. The sizing is small. Um, the companies come from China, they are smaller people so of course, their clothes are going to run smaller, which is common sense.

2. Shipping is slow. On average not so much. It is common sense that shipping will be slow coming from another country. Be mindful that the items have to go thru several customs stops before getting to your door. The weather can play a role in this. If you want it now, don't buy it from Wish.com. If you still do it, that's your problem, stop complaining.

3. Low quality. You get what you pay for. If you want cheap, you will get cheap. It's very simple.

4. Customer service is bad. The companies are in another country, and their customer service probably doesn't speak your language, so yes, they use email because it can be translated easier. If they had customer services representatives speaking every language, then that would reflect on the pricing.

Overall, use common sense when buying online from another country. Expect some problems and don't complain because shopping online is a calculated risk anyways. Plan ahead.

I buy from Wish.com all the time if I have a problem, I shrug it off because it didn't cost a lot.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Jan 30, 2017

Best cheap stuff

By Calvin Gaines, Los Angeles, California, Verified Reviewer

Well, I must say that the products look a little cheap. The tracking was on time. The products were what I had ordered. Overall, it's a real good site to get really cheap stuff. By the way, everything I ordered came, nothing was missing or damaged. It says to give it a month or more to deliver, which is not true because I got my stuff in two weeks or less.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Feb 1, 2017

I love Wish.com!

By Barb, Portland, TX, Verified Reviewer

I absolutely love Wish.com. I ordered approximately 80 different items at various times, from various vendors, from October through November of 2016. Every single thing I received was exactly the same as described or even better, in some cases much much better than described or expected!

The ONE item I had a problem with (which was not even really a problem), was just that it was the wrong item sent (a clock with roses on the face instead of being a plain face). I sent an email to Wish.com, and had a reply within an hour! I am not exaggerating. I was astonished and highly impressed. I explained what the issue was and that I did not really want a refund, but not only did they refund my money by the next day, but let me keep the clock I had already received. I have never had a problem with billing or not receiving items.

My daughter had much the same experience with Wish.com and is also very, very happy with her purchases. I am now starting to order my next round of items from Wish.com with no hesitation at all.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Feb 2, 2017

Love this site!

By Denise, Buffalo, NY, Verified Reviewer

I've ordered quite a lot since Summer of 2016, and have had zero issues. Most times, my order comes early. I get what I pay for. Sure, the clothing runs small, so order a larger size. I sew, so I can tailor it to a perfect fit. I've told more people than I can count to check it out, and will rock on!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Mar 1, 2017

Go hard or go home.

By Oliver, Verified Reviewer

I love Wish.com. I used to hate it, but I'm a fan now. AliExpress didn't really catch my attention, so Wish.com got me as a customer.

I can literally buy anything from there. If it doesn't arrive, I ask for my money back, and I got them back every time I asked. Either I get my products, or they get feedback and I get my money back with no problem. I used to think Wish.com was a scam, but it's not. Remember, it's "MADE IN CHINA, " and it's cheap, so don't expect it to be real diamonds.

I would recommend Wish.com.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Mar 2, 2017

Never an issue

By David, Nebraska, Verified Reviewer

Both my wife and I have ordered several items. We have never had any issues. Items were as described and always have arrived early, generally not much more than a week or so. We will continue to use this site as well as their sister sites.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Mar 15, 2017

I've had pleasant service

By Nicholas, Ohio, Verified Reviewer

I first come upon the Wish.com app six months ago. At first, I was skeptical, but what the hell, I didn't have much in the bank on that debit card and there is no overdraft. So I purchased a $1 laser light and a $1 precision tool set.

About a month later I received them. Laser worked for what I paid, and I did some little modifications to it. The precision set better than expected. So I ordered a few other things in the $5-$10 range. Two items never came. I mentioned it to customer service, and with 36 hours I was reimbursed for the item and shipping.

So I ordered some more. This last item was a flashlight. I received it a week and a half ago, and I had a complaint. This flashlight was definitely not what the shop was advertising. They got back with me asking to send a photo of the product and a photo of the packaging tracking number. I threw that packaging away and wasn't too worried about the refund, but more or less was letting them know I was a little disappointed.

I sent them a picture of just the product, told them with a few rings and hose washers I made it solid, but that the brightness was nowhere near 10000lm but more like 200lm. The next afternoon they replied back agreeing with me and reimbursed me. Less than 24 hours later I was refunded. I went back on to order the same light but from a different store. I did for a few bucks more, and it was mailed here in the States and I got it within a week. The quality the store advertised was what I got.

I have gotten nothing but excellent customer service. A few items came late and I was reimbursed, but when the product finally came and I told them, they told me to keep the product as a "thank you for shopping." I have not spent more than $10 on one item so the higher prices may have a different service if complaining, but I would risk it from what I have seen. I will keep on buying here and there.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Mar 25, 2017

No problems with Wish

By Joanne, Arizona, Verified Reviewer

I have been shopping online from Wish.com for the past month.

What I have received so far in women's clothing, the quality has been very good. The clothing runs very small. The shoes are the correct sizes as in the USA. It does take a little time for the items to arrive.

I'm pleased with this site.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Apr 16, 2017

Great customer service

By Marie Solange, Québec, Canada, Verified Reviewer

I discovered Wish in February of this year. I've bought a lot of things. I am getting my orders, some earlier than expected. Whenever I have a question or am in doubt I contact customer service and they quickly respond. I am extremely satisfied. I am waiting for the rest of my items, most are already in Canada. Canada Post is extremely slow, it's not Wish that sell the items, it's the independent sellers. It's not Wish mailing them, but they do care about their customers. I always contact the sellers, and all of them respond and are quite helpful.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted
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