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Wish.com

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Wish.com

Overall Rating

1.9

1005 Customer Reviews

Summary

Wish.com is a factory-to-consumer shopping platform that promises to help you score deals on electronics, apparel, and more.

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Wish Review: Is It Legit or Just Hype?

By Lydia Noyes

Updated on: Nov 1, 2019

What Makes Wish Different?

Founded in 2011 by former Google and Yahoo engineers, Wish.com is an online retailer that features hundreds of different stores and millions of products from suppliers all over the world.

Wish.com merchants primarily sell apparel, electronics, and health and wellness products. The merchandise comes directly from the factory, allowing Wish.com to sell you products at lower prices.

Most products are listed at more than 50% off their retail price, with some at 98% off or even listed as free (you only pay for shipping).

At first glance, Wish looks like an incredible deal. Does the company deliver? Let’s look closer at how the company works, what they sell, and whether shoppers are satisfied to find out.

How Does Wish.com Work?

The first thing you’ll notice after landing on the Wish website is that you have to set up an account with your name and email address or Facebook/Google account before browsing their products. Shopping on the site isn’t possible until you’ve done so.

Wish.com’s home page will display their most recent listings, but you can also narrow your search by category (fashion, accessories, gadgets, etc.), or by product type (shoes, tops, underwear, and so forth).

If you come across a product you want, click on it to view description, pricing, more pictures, previous customer ratings, shipping charges, and estimated arrival time.

From here, you can buy the item or save it to your Wishlist. You can create multiple Wishlists through your account and add or delete items as you see fit. Wish.com also gives you the ability to follow your friends, view their Wishlists, and share your Wishlists to Facebook.

Wish specializes in knockoffs of electronics like smartwatches intended to look like an Apple Watch, Bluetooth earbuds, action cameras that are knockoffs of GoPro cameras, storage media USB flash drives, cables, essential oil diffusers, and more.

The company also sells lots of clothing and accessories in trending styles. For the most part, the site’s products are less than $100 and usually fall somewhere between $5 and $50.

As you browse Wish.com, add items to your Wishlists, and purchase products, you’ll earn rewards in the form of Wish Cash, which can be viewed in the Wallet section of your account.

Is It Safe to Buy from Wish?

Wish’s low prices will likely pull you in, but many people wonder if they are too good to be true.

Our research shows that Wish.com is a valid online platform, similar in function to other multi-vendor sites like eBay or Amazon. Venders are responsible for their own listings, pricing, and shipping policies, but Wish.com will step in if you have problems with your order.

We looked through customer reviews across a variety of platforms—especially YouTube—to see whether people felt scammed when they bought products from Wish.com.

We learned that most shoppers received products that were a “rough approximation” of what they ordered.

In other words, Wish products tended to be lower quality than their name-brand competitors.

Chunky throw blankets weren’t quite as chunky (or the right color) as described. In one memorable instance, YouTuber Safiya Nygaard said the “camera-enabled drone” she bought flew better than expected, but the camera was just a piece of red plastic mimicking an on light.

These findings don’t necessarily mean that Wish.com isn’t reliable if you’re willing to sacrifice quality for price.

The chunky blanket we mentioned earlier was listed for $35, while competitors’ blankets can be over $100. You may find the coloring surprise still worth the savings.

Electronics and apparel might be more of a gamble. Your electronics might have the features described and many reviewers wrote that the clothing didn’t fit as described.

Shipping and Return Policy

Since Wish.com only acts as a marketplace for other sellers, each listing comes with shipping charges, although we found free shipping to be the norm.

From our research, most shipping times ranged from 10 days to three weeks or longer.

All products come with a 30-day refund policy (from the date of delivery), minus shipping and handling charges.

You can initiate a refund through your online account. It’s also possible to cancel your order within eight hours if you change your mind.

Analysis of Wish Customer Reviews

Wish has been in business for a long time and has accumulated thousands of reviews. Here at HighYa, the company has more than 900 reviews and with an average rating of two stars.

Many of these customers vent that Wish’s customer service was horrible and that they never received their promised products.

Others were unhappy with the quality of their purchases and struggled to get much money back when returning them.

Those who seemed happiest with their purchases shared that they ordered simple products such as electronics accessories and phone cases, rather than clothing or electronics.

The reviews aren’t any better on Trustpilot, where Wish has 11,000 reviews, averaging two stars. Customers had the same complaints on this site, citing quality issues, slow shipping times, and poor customer service.

Should You Buy from Wish?

While there are deals to be found, the majority of products are priced low for a reason. Your order might not look as expected when it arrives, and electronics most likely won’t work as well as the competitors it’s meant to mimic.

Wish draws shoppers in with their low prices, but there’s little emphasis on quality or customer service.

While this factory-direct marketplace saves you money, the fact that you are buying from random suppliers means you’re dealing with some unknowns that could, as many reviewers found, result in a disappointing shopping experience.

If you want to have success with this site, you need to know what it’s limitations are so that you don’t buy products you will regret.

Pros:

  • Shipping is often free
  • Lots of options for taking advantage of extra sales and daily deals
  • Can save 95% or more off competitor pricing
  • A cheap way to try out trends or otherwise expensive electronics

Cons:

  • Shipping may take several weeks (and some items never arrive)
  • Quality can be significantly worse than advertised
  • Some vendors may sell knockoff electronics that won’t work as described
  • Customer service problems are common
  • Minimal information about vendors available on the site
  • Clothing often doesn’t fit true to size

Our advice? Pay attention to customer reviews. Lots of products have hundreds of reviews online. Past shoppers will let you know if a purchase didn’t match their expectations so you know whether it’s worth skipping.

Customer Reviews

1.9 Stars out of 1005 Reviews
5 Star:13% 4 Star:6% 3 Star:4% 2 Star:5% 1 Star:70%
24% Recommend This Company
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Posted on Jun 1, 2016

Wish.com

By Becki Podgurney, Whitecourt, Alberta, Verified Reviewer

I have used Wish on a regular basis, and have had no problems. I don't always get top of the line items, but sometimes I get lucky. I would recommend Wish.com but be sure to read all reviews before buying. That seems to make all the difference.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 48 People Have Voted

Posted on Jun 2, 2017

Do some research before

By Lauren Schmidt, Minnesota, Verified Reviewer

I've been buying things off of the Wish app for a few months now. While most of the items I have gotten from them are cheap, it is to be expected for the price. Also, for everyone complaining about the sizes of their clothes being too small, I suggest always ordering a size or two larger than you normally would get. Many of the clothes are made to fit people who are naturally more petite than the rest of the world. If you keep that in mind, you shouldn't have any problems. Also, take the time to read the reviews of the product and company before buying. Don't just order without doing any research into the product and company before spending your money. I have done this in the past and only blame myself.

I am surprised to see the number of negative reviews about Wish's customer service. As I said, I have been ordering from the app for months. I have had my fair share of lost packages. I think people need to remember that many of the shipping problems occur because of the store selling the product itself, not Wish. I have had nothing but pleasant customer service from Wish. I have always heard back the same day that I file a complaint. As long as you are clear about the situation, there shouldn't be any problems. I have always been refunded or helped in some other way whenever I have had a problem.

In conclusion, I think people need to see Wish more like a flea market as opposed to one big shop like Target. Each purchase is through a different company who is using Wish to sell their products. Because of this, the experience you have depends on who you buy it from. As long as you do your research before buying, you shouldn't have very many problems.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 33 People Have Voted

Posted on Nov 21, 2017

This “company” stole my money

By Nilda Ruiz, Buckeye, AZ, Verified Reviewer

Don’t buy anything; you will lose your money. On August 21, 2017, I ordered a Diigo WiFi doorbell wireless Bluetooth video camera and a phone case, and a new Soft TPU LED flashlight, and they never arrived. They put the estimated day that it will arrive on September 29, 2017, but it didn't arrive. I started to send them messages asking where was my item and they send me messages saying that the item will arrive in September and nothing to this point. Don’t buy into this scam.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 33 People Have Voted

Posted on Nov 14, 2016

Scam

By Brian Biederman, North Carolina, Verified Reviewer

It's a scam and huge waste if my time. I think their business model is to sell cheap stuff, not to deliver, and hope no one asks for a refund because it is not worth due to time and effort.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 31 People Have Voted

Posted on Feb 22, 2018

Order that never reached me, raised refund request but got excuses.

By Sebastian Ong, Singapore, Verified Reviewer

I placed an order on January 21, 2018 for a large fridge magnet.

I waited.

In the app, it says February 7th delivered. I waited again, in case of delay.

February 14th: I posted a query on status and was asked to wait 2-3 more days.

February 16th: I posted again after double checking that tracking says it's picked up at another post office.

February 16th: they tell me they can't help, check with post office.

February 19th: I went down to post office and confirmed that it's neither addressed to me nor my address, I posted on the site.

February 19th: I got a rubbish reply: "pass this feedback to the team."

February 21st: I asked for a refund.

February 21st: an excuse was given that since it's delivered, no refund, even if it's wrongly delivered.

Bottom line, buy at your own risk.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted

Posted on Jul 27, 2017

Not what I was hoping for, be careful

By Thomas Meagher, Rhode Island, Verified Reviewer

I ordered several items from this site with many of them taking three weeks or more to receive. When I did receive them, they were in fact of poor quality, and several of the items that contained a box for self-storage were ripped and or cut with like a box cutter.

Upon contacting them, like other reviewers stated, I received several "automated" messages asking repeatedly for more photos and/or info, constantly stating prompt "replies are needed due to our 30-day policy," which apparently goes from the purchase date, not received. So they just dragged me out beyond the 30 days of doing nothing.

Yes, the prices are good and inviting, but remember you get what you pay for and sometimes it's just not worth it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 28 People Have Voted

Posted on Jun 2, 2017

Horrible. NEVER use this site!

By Addalee Finlay, New Zealand, Verified Reviewer

I had two orders placed incorrectly so I canceled immediately and got confirmation it was canceled. And then I placed a third order correctly on a different credit card number. They then took all three payments from one card and claim they can't refund as the goods were shipped out (this was only a few hours after placing the order, so I doubt anything had been organized or sent!).

The stuff has not arrived, and they still refuse to refund and send an auto-reply email to me, again and again, no matter what proof I send them, they do not care. They have STOLEN over $150, and the one order I did expect has now half arrived, way past the due date and is incorrect colors to what I requested.

I recommend that everybody save themselves the huge crap storm and do not use Wish and tell everyone else to save themselves too.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Oct 30, 2017

Get Wish closed

By Joe Rightmire, Menifee, CA, Verified Reviewer

Wish stole my money. Help me get them shut down. $280 could have helped me with my meds. I thought I was going to get good stuff, but instead, it was cheap.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Nov 9, 2017

Purchases are not secured

By Tiffany Partin, Garden City, MI, Verified Reviewer

My 6-year-old was able to make several different purchases, bounced my bank account $200 in fees (for $30 total in product), one for each transaction. They cleared it up for me, I emailed Wish what happened, and they wouldn't even mail me a label to send the products back. They basically said "oh well."

I'll never use this site again. Wish does not have your back. I even tried to cancel the orders, and they state you only have 8 hours to do that. I'm highly doubtful that the products are packed up and shipped that fast when it takes months to receive some of them.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 24 People Have Voted

Posted on Oct 27, 2017

Multiple payments

By Nathan O'Hare, Bristol, United Kingdom, Verified Reviewer

I ordered one item and looked through a couple more, only to then have my bank calling me saying they had tried to take 8 payments of £76 from my account. The item I ordered was £23 (+£10 shipping).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Jan 8, 2018

My "trial" experience

By Lee, Knoxville, TN, Verified Reviewer

I ordered two “smart watches” advertised for iPhone and Android. The total cost, with shipping, was only $25. I used PayPal because I did not trust the site.

The packages arrived in the time that was specified when I ordered. However, in the instructions, it was clearly stated that iPhone was not supported. I did connect it to an old Android device that I had around the house, and it synced and seemed to function well.

The watch will chime when you received notifications but to read the notifications you have to cycle through their menu. To do so seemed like a hassle to me but perhaps with regular use, the user may get used to it. You do not have the option of replying to messages; it simply notifies you that you have them.

Beyond simply seeing if the watches would function, I did not wear or utilize the watch. I have submitted a return, but Wish does not pay for the return shipping, it must be paid by the consumer. I have not as of this posting received reimbursement. Once the return is received, this experience will have cost me approximately $18 (I do not believe they will reimburse the initial shipping cost either). If it wasn’t for the fact of wanting to experience the return process through Wish, I would have given the watches away. After all, $25 - $18 = $7 for two watches.

I have attempted to go on the Wish site and post a review of the product so that others would know that they, in fact, do not work with iPhone, but it is not as easy as other sites, and I have not bothered with the time to figure it out. I did research the cost of the same watches on other sites that I order items through (and trust, and have had excellent experience with), and the difference for both watches would have been an additional $2.

In summary, I feel I gave Wish a fair trial but will remain loyal to other sites that have treated me well.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 23 People Have Voted
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