Read 72 Wolfgang Puck Pressure Oven Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 2.6
Rating Snapshot:
5 star: 19 4 star: 7 3 star: 4 2 star: 8 1 star:  34
Bottom Line: 38% would recommend it to a friend
Showing 12-22 of 72
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  • 8 out 8 people found this review helpful

    Do NOT buy Pressure Oven or Pressure Cooker

    The pressure buttons failed on my Pressure Oven in a little over a year, which is out of the warranty period.

    OK, bad luck, but you cannot get it repaired anywhere per customer service.

    Bad luck? Pressure button failed on the Pressure Cooker shortly after the warranty expired. I bought a second one. The pressure button failed on the second one shortly after that warranty expired.

    No repair available. Wolfgang is a con man.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Awful!

    I was excited to get my new pressure oven from Wolfgang Puck. I tried to prepare meals in it, ranging from roast beef, to turkey, to corn beef brisket. I can't even describe the disappointment each night at dinner time! The meals were disgusting. The following problems surfaced from the use of this oven:

    1) Burned plastic smell/taste. Thought it would wear off, but no. It just got worse. The meat was burned every time, even under careful watch. I never burn meals in my professional restaurant oven. The smell sickened the household.

    2) The finish wore off the pan that came with the oven. It was scattered on the meat, and speckled the juices, ruining it all.

    3) The oven got so overheated, it warped the pan, and it burned the juices onto the pan.

    4) Shriveled up shoe leather-looking meat. Even stuffed green peppers were burned although I consistantly backed the time down from their suggested times, and there were cold spots as well.

    5) The oven itself was hot as heck, and I feared it would damage my countertop. I had to place the oven on top of a wooden cutting board to prevent damage.

    6) Cooking smells from the previously attempted meals tainted the current meal, usually a burned plastic taste, hard to describe. Just horrible!

    7) The oven got filthy during the cooking process. It was VERY, VERY difficult to clean and keep tidy becaue of the poor design. I lost my mind trying to clean it after the disaster meal.

    8) Even though I felt my oven was defective, the company made me pay for shipping both ways (yes I sent it back!), and they charged me handling charges as well. For over $300.00 for my order, since I bought the rip off rotisserie that when used, the chicken fell off the rod system and what a mess! It was not balanced at all. Imagine trying to stick burning hot chicken back on the spit rods after picking up the meat from the bottom of the oven. Not good.

    9) I tried to make tomato based dishes, but it tasted "harsh" and burned. Not like when sauce sticks to the bottom of a sauce pan, just an odd flavor. Possibly due to excessive heat.

    10) Back to their "trial" offer, you know, "if you don't like it, send it back for a full refund within 90 days and we will gladly give you your money back, no hassle refund" is a lie! The shipping back was over $30.00 (it is extremely heavy), and the hassle of having to box it up and take it to the post office is a major pain. Thank God my family did all of this, or I would have been stuck with the unusable junk. It most likely cost me nearly $100.00 for my free trial offer, so I got really ripped off. They claim to tell you they charge the shipping/handling fees when you place your order, but I was NOT advised.

    11) This product is another too good to be true gimmick. Sadly I was sucked in, being a physically disabled person. I was hoping it was something easy, so I could help prepare dinner, but my son had to make all the meals and followed the directions to a T, and he took into consideration my advice to cut back the time recommended in manual.

    12) Please save your money; this product is horribly misleading. You will waste money on burned, inedible food, and you will lose a large amount of money for shipping and handling fees for their cheap, defective product. Look elsewhere for a quality product to cook in. Even if you have to pay a bit more for a product from a reputable store, you will be ahead even if you must return the item.

    Sorry if I have disillusioned you about this pressure oven, but it is what it is, garbage and cheesy product. The BBB should be contacted to talk to them concerning their jank business practices. I am very disappointed with the Wolfgang Puck oven. I am glad it is gone! Thank you for reading my very honest review.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Approach with caution

    The oven worked as advertised, and in the two and a half years the oven worked, I pressured cooked three turkeys, maybe five chickens, heated up about twenty frozen pizzas, and toast in the mornings with my coffee. The point I'm trying to make is that the oven was not heavily used in the short time it worked for my wife and I.

    When I called the customer service department and informed them that the oven just stopped heating up, they mentioned a one year warranty, and that I would need proof of purchase along with the serial number off the bottom of the unit.

    Since it was a gift I had no proof of purchase. I was directed to send an email with the information I had and requested that they work with me. Customer service response, in short, was, "a one year warranty, and no proof of purchase, so sorry, bye bye."

    For the hundreds of dollars my sister spent on this item I was truly disappointed the response I got from Wolfgang Puck's customer service department.

    Since I got no support for the two-year-old oven, I had no other choice but to toss it in the garbage and go purchase a toaster oven I know will last at least a decade, and cost much less.

    Also, the printing on the control dials was so poor I had to use my label maker to print out what we could barely read and adhere these on each dial the day we opened the box.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Unsatisfactory

    The pressure valve quit working shortly after purchase. I wish I had read the reviews before purchasing. I could have purchased a regular toaster oven for a lot less and which will do what this one now is doing.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Disappointed

    • New Port Richey, FL,
    • Nov 14, 2017
    • Verified Reviewer

    I have had this oven for three years. I was so happy up until about a year ago. The door will not open when you are done cooking until the oven is unplugged for at least 15 minutes. Turning off does nothing. I have overcooked many meals.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    A waste of money.

    • Arkansas,
    • Nov 22, 2017
    • Verified Reviewer

    I paid big money for this oven and while it worked, it worked (great), but 20 months after purchase it for no reason stop heating. I called and was told that there wasn't any way to repair it. I was told that all the parts were internal and there are no repair parts. $400 for less than two years. Don't make this mistake. Stay away from Puck junk!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Oven is a fire hazard

    The oven keeps turning on by itself and the timer keeps turning none stop, and that makes it a fire hazard. I can provide a video to prove it. I will not recommend this product. I went online to see if there was a video to fix it myself but couldn’t find any.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Do not purchase

    I purchased the oven in October 2016. The oven stopped heating over two weeks ago. Luckily, I purchased the 3-year warranty. I called KitchenTek and they told me to cut the cord on it and send a picture of that with the serial number, and I would receive a replacement within a week and an email the next day. I never received the email, and I've called them several times. I was told that they get lots of calls, and I had to wait until my oven was in the queue.

    I'm fighting for my oven because I'll be damned if I paid over $250 for something that stopped working in a little over a year. My father has one, and the timer won't turn off on his!

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Concern with potential safety issues

    • Myrtle Beach, SC,
    • Jan 11, 2018
    • Verified Reviewer

    I purchased this pressure oven (model # WPROR1002-B) six months ago and experimented with a lot of recipes. It does a good job of cooking both in the pressure mode and conventionally. However, I am not going to continue to use this oven due to concerns with potential safety issues in Kitchen Tek's design and manufacturing.

    1. The oven is light-weight with no added stability on the bottom. When pushing the button to open the door, one must hold the backside of the oven so it won't move around (oven gets quite hot on the outside, of course).

    2. Sometimes upon completion of cooking in the pressure mode, the pull-down level will not release without major strength, and I need to call husband for assistance. Also, the vent mechanism on top needs refinement, so fingers are not so exposed to hot steam.

    3. The timer knob has lines for some numbers which are difficult to see to insure an accurate cooking time (i.e., below 20 minutes, the time is marked only by a line). The worst potential hazard is at the end of time cycle (this occurred about four months after purchase), the timer knob would continue past the off and automatically turn the oven back on, and it would remain in the "Stay On" feature. Therefore, with each use, I would make sure to pull the power plug.

    4. It is difficult to clean. I much prefer an enamel type inside to this stainless steel type finish.

    I reported my findings to Kitchen Tek Customer Service and was told if under warranty with a receipt, I could return it. However, I concluded (and related this to them in an email) that if it was replaced, I would still have the same potential safety issues, which for me is not worth it. I decided to throw it away, as would not want someone else having to deal with the above issues.

    Hopefully, your commitment to product reviews will continue not only to alert consumers of pros and cons, but to help manufacturers to prioritize potential safety problems and make necessary changes.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Horrible product!

    • Detroit, MI,
    • Mar 3, 2018
    • Verified Reviewer

    I bought this as a wedding gift a year ago, but the wedding was canceled, so I kept it. I just took it out of the box last week. I put in my meal to cook on standard cooking, no pressure. The door would not open again. My meal was ruined.

    I was finally able to open the door once it was cooled off. I tried it again to make fish. It heated up fine, and I put my fish and once again the door won't open. It's not under pressure. It finally opened once it cooled, but again the meal was burned. I see the latch is releasing when I push the button once the door is opened and cooled, but I just tried to cook in it again. The pizza is still in there, burnt to a crisp, and the door won't open.

    I paid over $250 for this thing, and I cannot return it, and it's absolute junk. I see they are just about giving these things away now at Williams Sonoma outlets. I can't believe Wolfgang Puck would put his name on such garbage.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful
    Updated review

    Disappointing

    It is disappointing that Wolfgang Puck himself is not trying to resolve any of these issues.

    Bottom Line: No, I would not recommend this to a friend

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    • Previous review
    • Oct 5, 2017

    Not yet sure

    I saw his demo on HSN and thought this was going to be super for my small apartment, as with regular oven, it heats up my apartment a lot. However, it came with NO instructions as to how to put the components of the rotisserie together. All I got were pieces and description giving only the of name of them.

    It didn't tell me what went where. I used the oven to make my pasta casserole and it took forever for it to warm the meal. I could have done it in my oven in a fraction of the time. However, my Temptations 11x7 rectangular pan fits just fine, as did one of my Rachael Ray round casserole pieces. When I did try to cook with the pressure on, there was an extremely loud boom that scared the life out of me.

    And finally, the exterior gets EXTREMELY hot. I burned myself, and I am an adult. Put it up so that the children cannot possibly reach it. I have a stainless steel microwave, and it doesn't get hot. So, why can't Wolfgang Puck make his oven so that it doesn't get hot? It was made in China.

    Bottom line: Way too expensive. Okay for some things. Don't expect it to solve all your needs. I bought special rotisserie baskets and can't even figure out how to use the rotisserie. I will be baking my chicken (whole) in the oven.

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Showing 12-22 of 72

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