About X Out

From the makers of Proactiv comes X Out, a new one-step acne fighting formula for teens. Instead of using multiple ointments to combat zits (like Proactiv and other similar intensive treatments), they say X Out is much easier by working over one step, 2 times a day. They claim you can also use it X Out as a mask or an overnight spot treatment to get rid of any big red pimples that show up just before prom night.

X Out is marketed by Guthy-Renker, a direct marketing company based in Santa Monica, California. They also are the people behind Proactiv (and Proactiv Plus), which they claim is America’s #1 acne treatment system. Guthy-Renker has been accredited by the BBB since 1989 and currently have an A+ rating (this doesn’t mean there aren’t any complaints about them - see below.).

How X Out Acne Cream Works

X Out comes in an aerosol-type dispenser that looks like a bottle of mousse. Its main acne-fighting ingredient is 8.5% “prescription grade” benzoyl peroxide, but it also contains natural fatty acids and lotions that are claimed to help moisturize and improve skin tone.

X Out is considered a “wash-in” treatment, due to the sodium cocoyl isethionate (a cleanser derived from coconut), which they say will help the acne medicine “suck in” to your pores and kill bacteria, even after your face is dry. As such, it’s recommended you leave X Out on your face for 2 minutes, twice a day (they say you can also leave it on your face for 10 minutes as a mask, or let it stay on overnight as a spot cream).

After applying X Out and rinsing, the manufacturer claims you will feel an “Icy Slap” sensation on your face. This is due to the menthol ingredient in the product, which is claimed to contribute to an overall feeling of freshness.

X Out is primarily aimed at teenagers with mild-to-moderate acne, and if used as directed, is claimed to quickly produce results. X Out’s website does not specify the length of time “quickly” references, but points to its own 12-week study in which teens said it worked “right away” and cleared skin with “continued use” (more about this shortly). As with any other skincare product, the makers of X Out caution that results will vary.

Your order of X Out includes:

  • X Out Acne Wash-In Treatment (30-Day or 90-Day Supply)
  • X Out Cleansing Body Bar
  • X Out Spot Corrector (Body or Shine Kit)
  • X Out Shine Control (Shine Kit)
  • X Out Daily Body Scrub (Body Kit)
  • Free Shipping

Is X Out Clinically Proven to Work?

Reading through the X Out website, it’s easy to believe that X Out is proven to work—if for no other reason than their “Proof” section.

However, it doesn’t take long to learn that this page is fully of nothing but before-and-after pictures and customer testimonials. In other words, there’s no proof (clinical or otherwise) anywhere in sight.

With this said, X Out’s FAQ does mention, “In a 12-week study of teens conducted by the X Out™ team, our teens reported that they felt X Out™ started to work right away and continued to clear skin with continued use. And most said they could feel the X Out™ signature cool sensation while it works on their faces.” Unfortunately, this study isn’t made available for review, so there’s no way to confirm the findings.

What is Benzoyl Peroxide? Is It Effective for Treating Acne?

According to Acne.About.com, benzoyl peroxide is one of the most common ingredients used in over-the-counter acne treatments, which works by “introducing oxygen into the pore, thereby killing P. acnes. When the bacteria population is reduced, the number of breakouts on the skin is reduced as well,” while also ridding the follicle of excess dead skin cells.

Over-the-counter treatments typically contain between 2.5% and 10% benzoyl peroxide (X Out contains 8.5%). While products with higher percentages will generally be more effective at eliminating acne, it also means they could lead to some side effects for sensitive individuals, which is what we’ll discuss next.

X Out Side Effects

Benzoyl peroxide is generally well tolerated by most individuals, although common minor side effects may include mild stinging/burning, itchiness or tingling, skin dryness/peeling/flaking, and redness where applied.

X Out Pricing, Shipping, and Returns

X Out offers the Basic, Body, or Shine Kits in 30 or 90-Day supplies. The Basic goes for $19.95 for 30 days and $59.95 for 90; Body and Shine Kits both sell for $29.95 for 30 and $89.95 for 90.

X Out comes with a 60-day money back guarantee. Return product (even empty bottles) within 2 months and the company claims they will refund your money, minus S & H. (Since shipping is free when you order, an undisclosed amount may be deducted upon return; a former employee advised that you ask for a return label, which he says will be furnished.) It should be noted that when you are buying these products, you are not making a one-time purchase but rather setting up a recurring billing cycle, where you will be charged and shipped more X Out every 30 or 90 days. This will continue until you call and cancel.

Bottom Line: Is X Out Worth It?

In a word: probably not. Why? Because benzoyl peroxide is a very common over-the-counter anti-acne medication that does seem to work on some people to help clear skin. However, you can purchase a product with similar (or even greater) strength at your local drugstore for much less money than X Out.

In addition, some have complained that X Out smells like rubber and that its “Icy Slap” also dries the skin. And in spite of its BBB rating and accreditation, there are numerous complaints about poor customer service, billing issues, and returns. As such, we might recommend choosing a better, cheaper product at a local retailer.

More on Acne Treatment: Got Pimples? How to Treat Adult Acne

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18 Consumer Reviews for X Out

Average Consumer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 2 1 star:  16
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 18
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  • 2 out 2 people found this review helpful

    Garbage!

    • Manhattan, NY,
    • Mar 6, 2018
    • Verified Reviewer

    Do NOT even waste your time; it's a scam! I was all excited about this product after seeing it. I used it for one month straight and all it did was make my acne even worst then it was! I tried to be patient with it, but just like Proactiv, it did not work and it is a huge scam. If you are really interested in clearing up your face, try Exposed; it works instantly and it clears up your face really quickly. Otherwise, do not waste your time with any products by Proactiv.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Bad product and will sign you up for reoccurring product

    • California,
    • Jan 22, 2018
    • Verified Reviewer

    My son used Proactive for about two years and until recently, it worked well. We decided to try X Out when he started to get more acne. Wow, it was like he had put on something to start acne, not stop it. We switched to Humane, and this is now clearing up his face.

    Today I got an unexpected shipment from X Out. Apparently, they sign up everyone for their re-occurring shipments. They agreed to send out a label and reimburse me. But, what a hassle.

    DO NOT get this product! I recommend the Humane 10% instead.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Product causes acne

    Don't use this product, this brought out more acne and didn't give any results. The billing departed wasn't easy to work with, and customer service is by far the worst. Don't get started; the product is worthless.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Does X Out work?

    I have been using the product X Out for a while now, and it does not work. Ever since I started to use X Out, I have had way more pimples than ever. This product also burns when I used it. It would really hurt my face.

    I would recommend not using this product. It is just a scam. I learned the hard way because I didn't listen to my brothers. This product "X Out" is a scam. Don't waste your time nor money. For your sake don't use this product. It's up to you. But hey, don't say I didn't warn you.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 6 people found this review helpful

    Untrustworthy

    • Mustang, Oklahoma,
    • Jul 4, 2017
    • Verified Reviewer

    I never ordered or authorized out to charge my credit card, nor have I been on their website. They refuse to quit charging me and are harassing me. Be aware of this company. DO NOT do business with this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    X Out

    • Louisiana,
    • Jun 16, 2017
    • Verified Reviewer

    I used X Out for about two months and as the time went by my acne wasn't getting better. The first month I kept on getting breakouts. I don't recommend this product at all. It is a waste of your time and money. I don't know if it'll work for you, but it didn't for me. I've never had acne before and it started before I got X Out. I ordered X Out, and it just made my acne worse. Don't get this product; it doesn't work.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 5 people found this review helpful

    Way too expensive

    • Illinois,
    • Apr 19, 2017
    • Verified Reviewer

    Seems like a great product to try for the initial $14.99 with a body bar, but then you find out that you actually will be charged $19.95 two more times in three installment payments, and that is $55! Wow, that is a rip-off. Nothing should cost that much to use even for three months. $30 is more than enough, and it is so disappointing that this product is being sold for so much because it is an effective means for cleaning acne skin.

    Once you realize this, if you're like me you have to call them to cancel any further orders and then they will offer you a 20 percent discount, which helps but is still over-priced.

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 16 people found this review helpful

    Scam artists, and the stuff doesn't work but makes it worse

    • New Jersey,
    • Jan 27, 2017
    • Verified Reviewer

    The X Out product does not work. My poor teenage daughter used it, and it made her skin worse. She went from pimples to full out acne on her face. She is horrified by it.

    Then when I cancelled the product, as per what they tell you both in writing and verbally that they will "refund your money if you cancel and send the product back to use, used or not" (which I did and paid for out of my own pocket to be shipped back), they are not crediting my account. Total BS. I will make it my duty to tell everyone about this fraud.

    This website made me put a rating to post a review, so I have to select something, but please note that X Out deserves negative stars!

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 18 people found this review helpful

    XOout doesn't work.

    • Baltimore, MD,
    • Jan 14, 2016

    I bought X Out a month ago for my son with acne. He uses every day and there is no change at all. Just another scam like Proactiv.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 16 people found this review helpful

    Refusing to cancel account

    • Santa Clarita, California,
    • Jan 6, 2016
    • Verified Reviewer

    I ordered X-Out for my granddaughter on a trial basis and committed to a 90 day supply, once a month for three months. After 90 days, X-Out continued to charge my credit card. I called and advised them that I only ordered 3 months supply. They agreed to cancel my account and advised me that I would get a credit to the account. Still, I received another 30 day supply. I called and advised them that my account was cancelled. X-Out advised me that I should return the product by mail. I did and I have a receipt from the post office. The following month I received no product and instead of a credit, I received another charge. I called X-Out and was advised that they did credit my account when in fact they charged me for another 30 day supply. I asked for the date of the credit, but they could not give me a date. I was then put on hold for about 15 minutes while a supervisor supposedly got involved. Then I was given the same song and dance about getting not one credit but two credits. I decided to call my credit card company and put a hold on X-Out and stop payment on the last charge. Do not order X-Out online or give them your credit card.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 12 people found this review helpful

    This is a scam.

    • Naples, FL,
    • Oct 14, 2015
    • Verified Reviewer

    I purchased this product almost one month ago and I was just charged randomly for it again! I don't know what games these guys are playing but I am not having it. I won't recommend this company to anyone else. These guys are crooks! Why don't they put how they charge people on a sly on the commercial so they'd know what you're up to. This is complete BS and they will be receiving a call from an angry me tomorrow morning.

    Bottom Line: No, I would not recommend this to a friend

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