About Xome.com

With more than 80% of all MLS listings available (120+ million properties), including for sale, rent, or auction, Xome.com is an online portal that claims to make the real estate process more transparent and less complex for consumers and real estate professionals alike.

How? According to Xome, they accomplish this by allowing each party to maintain complete transparency throughout, from financing to insurance, so that everyone knows what’s going on. In fact, Xome.com claims they’ve come up with “a radically better way to buy and sell a home” by “creating a bridge between the offline and online worlds.” In addition, Xome also claims to help buyers and sellers save money on real estate commissions, which we’ll discuss shortly.

But is this really what you can expect by using Xome to purchase your next home or sell your existing one? We’ll answer all your important questions in a moment, but let’s first take a look at the company’s processes.

The Xome Home Buying, Selling, & Auction Process

If buying a home, the Xome.com process works over 3 steps:

  1. Search for homes, select your property, and get a fast-track pre-qualification using a pre-selected lender.
  2. Select your top-rated Xome agent, who will be available 24/7, and who will act as your single point of contact. Buying a home through Xome.com also gives you access to Xome Concierge, which we’ll come back to in the following section.
  3. Make an offer, obtain your mortgage, sign paperwork, and close (including appraisals, inspections, and so forth) on your new home. Most documents are sent through email and signed using e-signature technology, although some paperwork will need to be completed by a notary service.

If selling a home, the process works over 3 (somewhat simpler) steps:

  1. Claim your home on Xome, which involves entering your address on the Xome home page and signing into your account. This allows you to “track important changes to the value of your home and market conditions in your neighborhood.”
  2. Choose your Xome.com agent, who will be responsible for making “sure your home is properly marketed, listed in the MLS, and who will work hard to try and maximize the sales price.”
  3. Review and accept offers, sign documents, and close on your home. Then, you can begin the process again if you’re looking to purchase a new property.

Real estate auctions are handled through HomeSearch.com (in fact, Xome.com appears to be a sub-company of HomeSearch.com, as we’ll discuss in a moment), where you can search for “real estate owned, short sale, pre-foreclosure/foreclosure, and luxury properties for auction.” Again, the auction process works over 3 steps:

  1. Locate a property you’re interested in and contact the listing agent directly.
  2. Bid for the property in real time.
  3. If your bid wins the auction, you’ll be contacted by a representative to begin the closing process, and Xome can help walk you through the paperwork.

Xome.com’s Savings Program

Xome.com’s Savings Program allows buyers and sellers to receive 1% off their total transaction cost by using one of their agents, which is part of the company’s savings program.

This means that if you were to buy a $400K home, you could save $4K in commissions. And if you were to use Xome again to purchase a new $400K property, you could potentially save another $4K, which quickly adds up.

However, according to Xome’s Disclosure page, “The Xome Savings program (Minimum 1% cash back) is not available in the following states due to applicable state law: AK, IA, KS, LA, MS, MO, OK, OR and TN.” As such, if you live in one of these states, you’re out of luck.

Xome Concierge Program

If you’re buying a home, Xome’s Concierge service, is claimed to provide you with all the resources you need, including 24/7 access to your agent via chat, email or phone.

As an agent, Xome.com Concierge also works as a virtual assistant to help you focus on your business, in addition to providing you with “qualified homebuyer and sellers who are ready to go.”

In either instance, the company claims that their Concierge service can help you “get dynamic ratings, real-time data, and revolutionary tools to manage your buying or selling process.”

What Happens if Your Home Listing Isn’t On Xome?

After learning that only about 80% of MLS listings are featured on Xome, we wondered if a buyer found a listing that wasn’t shown on the website, would their Xome agent be able to help them?

There wasn’t any additional information provided online, so we contacted Xome’s Concierge customer service to find out. According to them, all you would need to do is inform the company and they would put the address on the agent’s panel. At the point, your Xome.com agent would then be able to represent you in the transaction.

Are Customers Happy with Xome.com?

At the time of our research, there were very few online customer reviews for Xome. However, we did come across a recent Reddit thread, where one user summed everything up nicely:

From what I can gather, it seems like the big difference is that all Xome agents are similar to Redfin's partner agents instead of one of Redfin's salaried agents.

Redfin's idea is that by offloading the marketing, planning, etc. to tech and other parts of the company, deal writing agents can be more efficient. This allows the company to play with slimmer margins and more volume (and hopefully equal or greater service). This business model doesn't really work for lower priced markets because there is a certain fixed cost per house associated with it - that's why the 200k limit exists. Instead, at those price points, they do a referral program to third party agents that pay some sort of referral fee.

From what I can tell, Xome is entirely based off referral fees. It appears that the idea is that the technology platform of Xome should be a great enough advantage for RE agents that they would be willing to give up 1% commission and a referral fee. They also seem to make money off of mortgage and title/escrow, perhaps through referrals or even through subsidiary companies.

In some sense, Xome actually feels like a Zillow that charges per sale rather than per click.

Some of the company names listed on the Xome.com website include Xome Inc. and Xome CT LLC, both of which are based out of Lewisville, TX, although neither were listed with the Better Business Bureau.

According to a June 2015 HousingWire.com article, however, “Xome is formerly known as Solutionstar and is an indirect wholly owned subsidiary of Nationstar Mortgage Holdings.” At the time of our research, Nationstar Mortgage held an F rating with the Better Business Bureau, based on a whopping 3,100+ complaints (as of 6/18/15).

Most of these appeared to reference everything from misapplied mortgage payments to unwanted, high-pressure phone calls.

Finally, according to 46 HighYa reader reviews for HomeSearch.com, they gave the company an average rating of 1.5 stars, with common complaints citing difficulty closing on properties after successfully winning auctions, listings that contained incorrect information (accidentally or otherwise), poor customer service experiences, and that the overall experience isn’t focused on being user friendly.

Granted, since Xome.com is a subsidiary of these companies, this doesn’t mean you’ll experience the same.

Xome.com Pricing & Fee Structure

Whether you’re a buyer, seller, or an agent, signing up for a Xome account is free, which you can accomplish by entering your Facebook credentials or signing up manually using your email address.

As a real estate agent, there are no upfront costs for joining Xome, although you will have to reduce your commission for all purchases and sales by 1%, in addition to paying a “referral fee” (amount undisclosed) to Xome for each closed transaction.

Note: According to the Xome website, you’ll be required to “bid for qualified home buyer and seller opportunities,” so this means you might have to reduce your commission even further in order to actually land a client.

If you have any questions, Xome’s customer service can be reached by phone at 844-251-0077.

Will Xome Change the Way You Buy & Sell Your Home?

Chopping to the point: Xome.com seems to represent the beginning of a big shift in how we buy and sell homes, which instead of locally, seems to be increasingly moving online. And as a result of their new business model, you might be able to save a big chunk of change on commissions during the buying and/or selling process.

With this said, it seems that Xome’s parent companies have less-than-stellar online reputations with customers, so you might want to approach carefully.

Have you used Xome? If so, be sure to tell the world about it by writing a review!


Read 60 Xome.com Customer Reviews and Complaints

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Average Customer Rating: 2.6
Rating Snapshot:
5 star: 22 4 star: 2 3 star: 1 2 star: 1 1 star:  34
Bottom Line: 40% would recommend it to a friend
Showing 1-11 of 60
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  • 5 out 15 people found this review helpful

    So far so good

    • Redondo Beach, CA,
    • May 9, 2016
    • Verified Reviewer

    I just came across this thread kind of by accident and feel compelled to comment. I've been a broker for 29 years and have sold over 5000 properties, including about 30 through XOME. Any agent will gladly give a referral fee for a good listing or buyer that closes, it's done all the time. The site could be a little more intuitive, but so far I've had nothing but good experiences with the people I've dealt with.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 6 people found this review helpful

    Great company! Got my home sold!

    Great company! I was trying to sell my home for sale by owner and gave up. Too many tire kickers. Xome.com assigned me to an amazing agent who got it sold for me fast and painlessly. I would definitely use them, again. I didn't pay any fees or commissions which made it even better.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 4 people found this review helpful

    Great experience!

    • Newman Lake, WA,
    • May 21, 2018
    • Verified Reviewer

    Xome helped us buy and sell a home. They provided excellent customer service and saved us money on both selling and buying. We did run into some problems at the beginning of the buying process, but Xome stepped up to the plate and solved our issues immediately. I would definitely recommend their services.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    How to increase your gross commission income

    • Las Vegas, NV,
    • Sep 25, 2018
    • Verified Reviewer

    Xome.com has been a great tool for our team. It has helped us increase our business and our gross commission income. I highly recommend working with Larry and his team if you’re looking to increase your bottom line.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Vision of the future!

    • Florida,
    • Sep 25, 2018
    • Verified Reviewer

    As we already know, real estate is an ever-changing industry, and if you don’t adapt to those changes soon, you will become obsolete. Xome is at the leading edge of this industry changes, always innovating in adapting to the ups and downs of this market.

    With Xome, I have the opportunity to work all sides of the transaction - buyer, regular seller, FSBOS, short sale, REO.

    And yes, you have to work. Yes, you have to sharpen your skills! But that’s the best part! Only the best agents in the industry will stay with Xome and rise to the top!

    Now I look forward to changes because I know with Xome we will be ahead of the curve. I can honestly say we will be partners for life.

    Put your "Xome Glasses" on and see the future!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    I love Xome!

    • Los Angeles, CA,
    • Sep 25, 2018
    • Verified Reviewer

    I love the Xome team. They are one of the few companies out there that actually care us about us brokers/agents. I am getting countless opportunities to grow my business. They are creating new options for how to list, market and sell real estate. On top of that, they are all a great group of people.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Amazing

    • Chino, CA,
    • Sep 26, 2018
    • Verified Reviewer

    Working with Larry and Xome is amazing. It has allowed me to be creative in my business and offer options and new ideas to my clients. I am grateful to have a partnership with them and would definitely recommend their products.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Partner for life!

    • Houston, TX,
    • Oct 6, 2018
    • Verified Reviewer

    I have been a Xome Broker partner for years now. Began working with them helping to sell distressed assets. The innovative and forward thinking team at Xome are constantly creating programs and products to enhance the selling and buying experience for consumers and to provide a steady stream of business to their real estate partners. Through their programs such as the Super Seller Package, we have turned the way commissions are traditionally paid on its head, saving sellers thousands! In fact, I just closed a property with them last week where we were the highest sales price per square foot ever sold in that neighborhood!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Awesome company to work with

    I have been working with Xome for a few years now, and it has been an amazing experience. They managed to successfully incorporate and work with agents on REO, Short Sales, Super Seller, and the Purchase Program. Looking ahead of the wave always. Great people and staff, always helping you succeed.

    Keep it up and LET'S KEEP ROCKING TOGETHER!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Awesome business partner

    • McKinney, TX,
    • Oct 10, 2018
    • Verified Reviewer

    I recently closed on my first two transactions with Xome. They referred a seller to me and after selling their home, I helped them buy a new home. That's two transactions I would not have had last month.

    Xome was a great business partner as they provided the necessary tools and documents up front, assisted when needed, always took my phone calls and answered emails. Oh yeah, their staff is not only helpful, they're friendly. Of course I had to share my commission with Xome, but I do that with anyone that refers clients to me.

    Overall, it was a painless transaction. My clients loved the ability to save on the commission when selling and receiving help with closing cost on their purchase. Sign me up for the next one!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Xome is awesome!

    • Sacramento, CA,
    • Oct 14, 2018
    • Verified Reviewer

    I've partnered up wit Xome for about 1.5 years. Their product and service are awesome. Xome has helped me get quite a bit more business at the bottom of the sales funnel, which is typically the hardest to get!

    Bottom Line: Yes, I would recommend this to a friend

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