• 61 Customer Reviews
  • 39% Recommend This Company
2.6 out of 5
5 star: 36% 4 star: 3% 3 star: 1% 2 star: 1% 1 star: 57%

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  • Extremely difficult to receive answers after closing

    Overall Experience:

    I represented a cash buyer that recently purchased a house through XOME and a $300 "buyers agent bonus" was offered. We utilized a local title company to process the transaction. When I requested the $300 be charged on the HUD closing statement, the local title company advised me that "They are paying for zero fees. Your $300 will come to you after the closing from the auction company." When I contacted XOME inquiring about our check approximately 1 week after the closing, the response was "usually 30 days after closing" is when I can expect our commission check.

    I contacted XOME again on day 30, and was told "your check was sent on Monday UPS, per the Accounting Department." It is now Thursday, 35 days after closing, and XOME cannot provide a UPS tracking number that affirms they have mailed the check, and to the correct address. Their customer service has been absolutely horrible. If they actually had mailed our commission check via SNAIL MAIL we would have received it by now. XOME would not provide any contact information for their Accounting Department, not even an email address to contact. I've left voice messages with Customer Service, also a Manager, without any response. BEWARE if you conduct business with XOME, do not expect to be compensated in a timely manner.

    Bottom Line: No, I would not recommend this to a friend


  • So far so good

    • By Leo Nordine,
    • Redondo Beach, CA,
    • May 9, 2016
    • Verified Reviewer
    Overall Experience:

    I just came across this thread kind of by accident and feel compelled to comment. I've been a broker for 29 years and have sold over 5000 properties, including about 30 through XOME. Any agent will gladly give a referral fee for a good listing or buyer that closes, it's done all the time. The site could be a little more intuitive, but so far I've had nothing but good experiences with the people I've dealt with.

    Bottom Line: Yes, I would recommend this to a friend


  • Total SCAM.

    • By John,
    • Tampa, FL,
    • Dec 12, 2015
    • Verified Reviewer
    Overall Experience:

    This company is a total scam. Do not buy anything from them. Their real estate tactics are borderline illegal. They are also in cahoots with homesearch.com, another scam company. Research homesearch.com and it will tell you all you need to know. They're changing names to Xome to try to improve their company image. There's only so much lipstick in the world, but enough doesn't cover up what's going on with these companies and their parent company Nationstar Mortgage.

    Bottom Line: No, I would not recommend this to a friend


  • Xome Conference

    • By Edward Augsberger,
    • Ocean City New Jersey,
    • Nov 23, 2015
    Overall Experience:

    I recently returned from a Xome Conference in Texas and the entire business plan boils down to taking commissions from the Realtor and using it as a discount to the buyer or seller. What geniuses.

    Bottom Line: No, I would not recommend this to a friend


  • Total lack of follow-throughs and too many lies.

    • By Joe,
    • Tampa, FL,
    • Nov 17, 2015
    Overall Experience:

    I am a realtor and worked as a signing agent for these folks for quite a while. These people sought me out due to my many years of quality work, and I agreed to help them. During this time they have changed their names 4 times and offer no explanation as to why. They most recently started their on app for the cell phone and if you do not use it, you lose everything with them. I have been experiencing quite a few glitches with the app and have called and requested help.

    They have promised help in trying to get the app working but fail to follow through with the help they offer. This has lead them to slam my quality of work, which, when asked for specifics, all they can say is I cannot work their new app. And once again, there was promised help that has never been delivered. I have attempted to be the nice guy and they have done nothing but be late and lie about when things are going to happen.

    They hire young girls that are of little assistance and none of them even seem to care. I do not see them being a main player at anytime. It sounds to me that they just change their name when they fail and try to rally with the same problems.

    Bottom Line: No, I would not recommend this to a friend


  • Be very afraid of this company

    • By Kim S.,
    • Louisville, KY,
    • Jul 21, 2015
    • Verified Reviewer
    Overall Experience:

    I've been a licensed Broker for 26 years and have been listing Nationstar Mortgage and Solutionstar REO properties for 6 years. Xome, their subsidiary, has threatened to cancel my listings unless I sign their Xome agreement, which includes providing them with consumer's private documents for every transaction in addition to the sliding scale of referral fees due, commission rebates due, allowing them to market my services as they deem fit and expecting me to literally show a home to a buyer at a moment's notice without regard for our safety.

    They do not vet or pre-qualify a lead, thus we are expected to bring consumers into people's homes that may not have any qualifications at all. After refusing to sign their agreement, they harassed me daily via phone and email, always ending the conversation with the threat of canceling all other business I have with their affiliated companies. If they are treating Realtors like this, I wonder how they will treat consumers?

    Bottom Line: No, I would not recommend this to a friend


  • Contract altering or change at Xome benifit and agent expense

    • By Anonymous Real Estate Agent,
    • Orange County, California,
    • Jul 21, 2015
    Overall Experience:

    I signed up on their web site as a real estate agent which included a listing agreement that pays a referral fee to Xome on a sliding scale. Just received an email that states that Xome is changing the original referral fee for their benefit at my expense. It referenced where in the original listing agreement it gave Xome the authority to do so. This made me feel that the intent of the contract was a little misleading and one sided. It is not mutually beneficial but rather empowering Xome the ability to control their income by changing the terms of the contract without justification and at their sole discretion and benefit.

    Bottom Line: No, I would not recommend this to a friend


Showing 55-61 of 61

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