ZipRecruiter Review - Ideal Job Marketplace?

By J.R. Duren
HighYa Staff Updated on: Jan 9, 2019

ZipRecruiter is an online employment marketplace that uses in-house technology to match businesses with millions of job seekers and their app, their website says, is the “#1 Rated Job Search App.”

The company’s technology and standing as one of the premier online employment sites means that not only do companies and job seekers have access to countless opportunities, but also that the experience of finding a job and hiring people is a fluid, simple process.

A 2018 article from Inc. does a good job of describing the effectiveness of ZipRecruiter’s efforts to use artificial intelligence to match the right job seeker with the right position.

“ZipRecruiter began investing millions of dollars in AI and data research,” contributor Jeremy Goldman wrote. “They shifted their focus from delivering the most candidates to using their new deep learning tools to deliver the right candidate.”

The company is based in Santa Monica, CA, and employs around 1,000 people across two states and three countries. Its four founders – Ian Siegel, Ward Poulos, Will Redd and Joe Edmonds – launched the company in 2010 and, over the past eight years, the company has, according to their website, served more than 1.5 million employers and more than 430 million job applications.

In this review, we’ll analyze how ZipRecruiter works, its pricing and refund policy, its customer reviews and how it compares to other job-search sites.

How ZipRecruiter Works

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from the job seeker’s perspective first.

ZipRecruiter for Job Seekers

To get started on your job search, you’ll have to set up an account with ZipRecruiter online or through their app and upload a resume, although they won’t require a resume for you to create a profile.

Through this profile you can add a photo, your work history, pay requirements and other vital information you think employers should know. Here’s a screenshot of a profile page we created by uploading a resume:

The more detailed and complete your profile, the better chance you’ll have of ZipRecruiter matching you with the right position.

You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

Meanwhile, ZipRecruiter’s matching technology is finding suitable jobs on your behalf and, when a particular position is posted that fits your profile, ZipRecruiter will send you an invitation to apply.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered.

And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

Also, ZipRecruiter will send you notifications when a job has closed so that you can move on to other opportunities.

ZipRecruiter for Companies

ZipRecruiter’s proprietary technology analyzes your jobs in real-time in order to maximize your placement across all of their more than 100 job board distribution partners, which includes Google, Facebook, LinkedIn and Monster.

Each of your job postings on ZipRecruiter is mobile-friendly and can include your company’s branding (logo, etc.).

Companies can also add candidate screening questions to their job posts, which help you qualify applicants quicker.

After candidates have answered the questions and submitted their résumé, you can manage your candidates via a user-friendly dashboard. You have the ability to track and rate each applicant.

More importantly, you can give a good candidate a thumbs up. This thumbs-up helps ZipRecruiter’s AI understand the type of candidate for which you are looking and will help it send application invites to the most appropriate candidates.

Also, you can use your dashboard to create custom email responses and export your candidate list to Excel.

On top of all this, ZipRecruiter gives you the ability to search more than 12 million résumés in their résumé database.

ZipRecruiter Pricing & Refund Policy

Job seekers can use ZipRecruiter for free, whereas employers have the option of trying a four-day free trial. After the trial ends, paid accounts begin at $249 for a Simple account and go up from there:

  • Standard: Distribute to 100+ job boards
  • Premium: Distribute to 100+ job boards, Premium placement in 15 million+ emails, Access to our database of 12 million+ resumes
  • Pro: Everything that Standard & Premium Offer plus TrafficBoost for urgent or hard-to-fill jobs, Send candidates directly to your external ATS

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings each month, without any additional charges. To obtain pricing, you must contact the company directly.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan).

If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter emphasizes providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat 24 hours a day.

What Do Other Consumers Have to Say About ZipRecruiter?

To get a sense of how happy people are with their ZipRecruiter experience, we took a look at the company’s ratings on HighYa, Google Play and iTunes.

More than 175 HighYa reviewers give the site an average rating of 1.5 stars, with many recent reviews from employers noting that they received poor results and candidates that didn’t match what they were looking for.

The company’s Job Search app received more than 170,000 reviews in Google Play with an average review of 4.8 stars, which is a fantastic score. Some of the common phrases included in the reviews were “easy to use,” “helpful” and “informative.”

ZipRecruiter’s Job Search app earned equally sparkling reviews in the iTunes store, where more than 175,000 reviewers gave it an average rating of 4.9 stars.

The company also has a sparkling profile on TrustPilot, where more than 5,000 reviewers gave the company an average rating of 9.1 out of 10.

How Zip Recruiter Compares to Other Job Search Sites

One of the best ways to understand how well a service like ZipRecruiter performs is to put it in the context of its competitors. The following table shows the app store metrics of four popular job search services:

ZipRecruiter Indeed Monster.com Glassdoor
iTunes rating 4.9 4.7 4.4 4.7
# of iTunes reviews 175K 538K 3.5K 223K
Google Play rating 4.8 4.3 4.4 4.5
# of Google Play reviews 174K 767K 35K 116K
# of downloads 1 million+ 50 million+ 1 million+ 5 million+

As far as app-store user reviews go, ZipRecruiter is the clear winner here, as it receives the highest ratings in both the iTunes and Google Play stores. Glassdoor garners the second-best ratings followed by Indeed and Monster.com.

These metrics are important to keep in mind mainly because there’s a good chance you’ll conduct a significant part of your job search via the app and you’ll want that experience to be as seamless as possible.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful.

ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match and to make the process as simple and as straightforward as possible.

The reviews they earn from users are, for the most part, high, and their app ratings are better than Indeed, Monster.com and Glassdoor, three of the site’s competitors.

Because the site is free, there isn’t much downside for job seekers, as the only up-front cost for you is the time it takes to fill out your profile.

If you think ZipRecruiter is a good fit for you as a job seeker, then take a few minutes to complete a profile with them and then keep an eye on the application invites they send you. There’s a good chance you’ll be happy with them, based on the reviews the company gets.

If you aren’t happy with the results, Indeed, Glassdoor and Monster.com are options you can try out and compare to your ZipRecruiter experience.

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Read 791 ZipRecruiter Customer Reviews and Complaints

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Average Consumer Rating: 4.0
Rating Snapshot:
5 star: 528 4 star: 75 3 star: 6 2 star: 22 1 star:  160
Bottom Line: 77% would recommend it to a friend
Showing 1-11 of 791
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Waste of time for this job seeker

    • Shenandoah Valley, VA,
    • May 7, 2019
    • Verified Reviewer

    After about 3 months of using this site, I'm removing myself.

    They continually send me jobs in geographical areas that I have no intention in commuting to (DC would be a 2-2.5 hour commute ONE way). I clearly set my radius at 50 miles, yet all they send me are jobs in DC, Alexandria, Arlington, upper Maryland, etc.

    I sent an email for assistance and got a generic reply saying where to go in the settings to set this up. It was exactly as I'd already explained that I did.

    Even when you call their 877 number, the message clearly states that they are a service for EMPLOYERS! They are not here for the job seeker, since we aren't the ones paying.

    I have much better search results with Indeed and LinkedIn...and you likely will too!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Lots of poor candidates

    • New York,
    • Apr 30, 2019
    • Verified Reviewer

    We had lots of candidates answer the ad, but none responded to actually coming for an interview. Were these candidates even real people? Also, ZipRecruiter will automatically charge you month to month to keep the ad up, without directly informing you. Apparently, the VERY fine print of the contract says they can do this, and the salesperson does not mention this when you sign up. My sales person who signed me up said the ad would run for a month and that's it; it would be over. Not true. So I am stuck with this additional billing and no candidate to show for it. Certainly an expensive mistake on my part.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Too many scam employers

    • Alberta, Canada,
    • Apr 11, 2019
    • Verified Reviewer

    This is more so about the "employers" that have contacted me. Since I joined, I've been contacted by a company that is part of a company that is a pyramid scheme, as well as, getting a few emails from employers saying they were interested in me after seeing my resume and then asks to confirm my name, email, and phone number. The first one I gave my info, and starting receiving spam emails with my name in it for tracking numbers and packages I've never ordered or heard from. After the first mistake, I have 4 other emails come through in the same way, I marked them as spam and stopped replying.

    People like that are taking advantage of people trying to find a good job. Don't trust the site I will never go to again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    ZipRecruiter website sucks

    • Muskegon, MI,
    • Mar 26, 2019
    • Verified Reviewer

    I couldn't log in, I requested a password reset. I reset, but then I could not enter. So I try to reset again. The website won't allow me to reuse the same password again. I hate that websites do this. Since this is not the only website that has this stupid policy, and it is not the only website that is poorly written and extremely buggy. I am sick of websites having log-in issues and then their reset BS doesn't work, and then you can't use a password again. So basically, I have to try to remember 2 or 300 passwords instead of a few dozen that is more reasonable. Why would I not be allowed to reuse the same password at the same website? A very stupid policy.

    And to top that all off, within a few minutes of sending in a complaint at their buggy website, they text me some jobs that I had already marked that I was not interested in and then I can't sign in to mark it again as not within my interest. This website absolutely sucks.

    Bottom Line: No, I would not recommend this to a friend

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    • Mar 28, 2019

      Company Response from ZipRecruiter, Inc.

      Hi Craig,

      Thank you for your review as we do appreciate your valuable feedback. We're sorry to hear of any less than pleasant experience while utilizing ZipRecruiter for your job search.

      Our team is always here and happy to help you with your account, and we would very much like to ensure you can get signed into your account seamlessly!

      Please feel welcome to email our dedicated customer care team directly at support@ziprecruiter.com. We wish you the best of luck on your job search!

      Kind Regards,

      Tier III Support


  • Satisfied customer service professional

    • New Jersey,
    • Feb 25, 2019
    • Verified Reviewer

    I have been using ZipRecruiter for about 6 months now. I must say that out of all the job search apps, this one is the most reliable. You get real-time updates from employers when they view your application. I am very satisfied with ZipRecruiter and recommend it to anyone looking for a job.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      Company Response from ZipRecruiter, Inc.

      Thank you for the feedback, Peter! We're so glad you're enjoying our service and the communications we're sending.

      If there's anything else we can do to help, please let us know! Our team can be reached at 24/7 at support@ziprecruiter.com.

      Best of luck!

      Maxcine

      Customer Care


  • Prompt response

    • Tennessee,
    • Feb 25, 2019
    • Verified Reviewer

    ZipRecruiter is very prompt to respond to let you know if you are a good match on your application. They also send you jobs on a base that you want. They also let you know if the job has closed their posting, but they will show you some more jobs.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      Company Response from ZipRecruiter, Inc.

      So glad to hear you're enjoying those updates, Marilyn! We definitely understand that communication is always key, especially when trying to avoid the 'Black Hole' of job searching!

      If there's anything else we can do to help, please let us know! Our team can be reached at 24/7 at support@ziprecruiter.com.

      Best of luck!

      Maxcine

      Customer Care


  • 0 out 1 people found this review helpful

    Appreciation

    • Kenya,
    • Feb 25, 2019
    • Verified Reviewer

    ZipRecruiter has been really helpful. Getting to find work ain't easy without a network. And I think ZipRecruiter has been a great one for me so far as I hope to get a job as an EMT. I'm so grateful.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      Company Response from ZipRecruiter, Inc.

      So happy to hear we've been able to help you with your job search as you expand your network - I know that's not easy!

      Best of luck with the search and have a great rest of your week!


  • 0 out 3 people found this review helpful

    Ease of access

    • Oklahoma,
    • Feb 25, 2019
    • Verified Reviewer

    Very simple app to use and very awesome advanced search options. They also have numerous employment opportunities to search and apply for. I would personally recommend this site to anyone who is unemployed.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Data Entry CS

    • Holiday, FL,
    • Feb 25, 2019
    • Verified Reviewer

    Having been searching for a work at home position, ZipRecruiter has been more in line with my work requirements.

    Keep up the great work. One of these days they will locate the right job for me as I have to work at home.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Job search

    • New Jersey,
    • Feb 25, 2019
    • Verified Reviewer

    I am currently looking for a job. I was awake at 3:58 am and I look into my email and opened this email. I got interested and tried applying online, hoping that this company will finally help me find a job.

    Finally I hope that this will come true.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great resource

    • Portland, OR,
    • Feb 25, 2019
    • Verified Reviewer

    The site is an invaluable resource for job-seekers, along with employers and those casting about who are currently employed, but curious as to available jobs in chosen fields, along with comparable pay, etc. ZipRecruiter offers a huge variety of hiring companies and positions, along with reviews by users.

    Bottom Line: Yes, I would recommend this to a friend

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