ZipRecruiter Review - Ideal Job Marketplace?

By J.R. Duren
HighYa Staff Updated on: Jan 9, 2019

ZipRecruiter is an online employment marketplace that uses in-house technology to match businesses with millions of job seekers and their app, their website says, is the “#1 Rated Job Search App.”

The company’s technology and standing as one of the premier online employment sites means that not only do companies and job seekers have access to countless opportunities, but also that the experience of finding a job and hiring people is a fluid, simple process.

A 2018 article from Inc. does a good job of describing the effectiveness of ZipRecruiter’s efforts to use artificial intelligence to match the right job seeker with the right position.

“ZipRecruiter began investing millions of dollars in AI and data research,” contributor Jeremy Goldman wrote. “They shifted their focus from delivering the most candidates to using their new deep learning tools to deliver the right candidate.”

The company is based in Santa Monica, CA, and employs around 1,000 people across two states and three countries. Its four founders – Ian Siegel, Ward Poulos, Will Redd and Joe Edmonds – launched the company in 2010 and, over the past eight years, the company has, according to their website, served more than 1.5 million employers and more than 430 million job applications.

In this review, we’ll analyze how ZipRecruiter works, its pricing and refund policy, its customer reviews and how it compares to other job-search sites.

How ZipRecruiter Works

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from the job seeker’s perspective first.

ZipRecruiter for Job Seekers

To get started on your job search, you’ll have to set up an account with ZipRecruiter online or through their app and upload a resume, although they won’t require a resume for you to create a profile.

Through this profile you can add a photo, your work history, pay requirements and other vital information you think employers should know. Here’s a screenshot of a profile page we created by uploading a resume:

The more detailed and complete your profile, the better chance you’ll have of ZipRecruiter matching you with the right position.

You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

Meanwhile, ZipRecruiter’s matching technology is finding suitable jobs on your behalf and, when a particular position is posted that fits your profile, ZipRecruiter will send you an invitation to apply.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered.

And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

Also, ZipRecruiter will send you notifications when a job has closed so that you can move on to other opportunities.

ZipRecruiter for Companies

ZipRecruiter’s proprietary technology analyzes your jobs in real-time in order to maximize your placement across all of their more than 100 job board distribution partners, which includes Google, Facebook, LinkedIn and Monster.

Each of your job postings on ZipRecruiter is mobile-friendly and can include your company’s branding (logo, etc.).

Companies can also add candidate screening questions to their job posts, which help you qualify applicants quicker.

After candidates have answered the questions and submitted their résumé, you can manage your candidates via a user-friendly dashboard. You have the ability to track and rate each applicant.

More importantly, you can give a good candidate a thumbs up. This thumbs-up helps ZipRecruiter’s AI understand the type of candidate for which you are looking and will help it send application invites to the most appropriate candidates.

Also, you can use your dashboard to create custom email responses and export your candidate list to Excel.

On top of all this, ZipRecruiter gives you the ability to search more than 12 million résumés in their résumé database.

ZipRecruiter Pricing & Refund Policy

Job seekers can use ZipRecruiter for free, whereas employers have the option of trying a four-day free trial. After the trial ends, paid accounts begin at $249 for a Simple account and go up from there:

  • Standard: Distribute to 100+ job boards
  • Premium: Distribute to 100+ job boards, Premium placement in 15 million+ emails, Access to our database of 12 million+ resumes
  • Pro: Everything that Standard & Premium Offer plus TrafficBoost for urgent or hard-to-fill jobs, Send candidates directly to your external ATS

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings each month, without any additional charges. To obtain pricing, you must contact the company directly.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan).

If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter emphasizes providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat 24 hours a day.

What Do Other Consumers Have to Say About ZipRecruiter?

To get a sense of how happy people are with their ZipRecruiter experience, we took a look at the company’s ratings on HighYa, Google Play and iTunes.

More than 175 HighYa reviewers give the site an average rating of 1.5 stars, with many recent reviews from employers noting that they received poor results and candidates that didn’t match what they were looking for.

The company’s Job Search app received more than 170,000 reviews in Google Play with an average review of 4.8 stars, which is a fantastic score. Some of the common phrases included in the reviews were “easy to use,” “helpful” and “informative.”

ZipRecruiter’s Job Search app earned equally sparkling reviews in the iTunes store, where more than 175,000 reviewers gave it an average rating of 4.9 stars.

The company also has a sparkling profile on TrustPilot, where more than 5,000 reviewers gave the company an average rating of 9.1 out of 10.

How Zip Recruiter Compares to Other Job Search Sites

One of the best ways to understand how well a service like ZipRecruiter performs is to put it in the context of its competitors. The following table shows the app store metrics of four popular job search services:

ZipRecruiter Indeed Monster.com Glassdoor
iTunes rating 4.9 4.7 4.4 4.7
# of iTunes reviews 175K 538K 3.5K 223K
Google Play rating 4.8 4.3 4.4 4.5
# of Google Play reviews 174K 767K 35K 116K
# of downloads 1 million+ 50 million+ 1 million+ 5 million+

As far as app-store user reviews go, ZipRecruiter is the clear winner here, as it receives the highest ratings in both the iTunes and Google Play stores. Glassdoor garners the second-best ratings followed by Indeed and Monster.com.

These metrics are important to keep in mind mainly because there’s a good chance you’ll conduct a significant part of your job search via the app and you’ll want that experience to be as seamless as possible.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful.

ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match and to make the process as simple and as straightforward as possible.

The reviews they earn from users are, for the most part, high, and their app ratings are better than Indeed, Monster.com and Glassdoor, three of the site’s competitors.

Because the site is free, there isn’t much downside for job seekers, as the only up-front cost for you is the time it takes to fill out your profile.

If you think ZipRecruiter is a good fit for you as a job seeker, then take a few minutes to complete a profile with them and then keep an eye on the application invites they send you. There’s a good chance you’ll be happy with them, based on the reviews the company gets.

If you aren’t happy with the results, Indeed, Glassdoor and Monster.com are options you can try out and compare to your ZipRecruiter experience.

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787 Consumer Reviews for ZipRecruiter

Average Consumer Rating: 4.0
Rating Snapshot:
5 star: 528 4 star: 75 3 star: 6 2 star: 21 1 star:  157
Bottom Line: 78% would recommend it to a friend
Showing 1-11 of 787
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • Satisfied customer service professional

    • New Jersey,
    • Feb 25, 2019
    • Verified Reviewer

    I have been using ZipRecruiter for about 6 months now. I must say that out of all the job search apps, this one is the most reliable. You get real-time updates from employers when they view your application. I am very satisfied with ZipRecruiter and recommend it to anyone looking for a job.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      ZipRecruiter Support, CSR

      Thank you for the feedback, Peter! We're so glad you're enjoying our service and the communications we're sending.

      If there's anything else we can do to help, please let us know! Our team can be reached at 24/7 at support@ziprecruiter.com.

      Best of luck!

      Maxcine

      Customer Care

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  • Prompt response

    • Tennessee,
    • Feb 25, 2019
    • Verified Reviewer

    ZipRecruiter is very prompt to respond to let you know if you are a good match on your application. They also send you jobs on a base that you want. They also let you know if the job has closed their posting, but they will show you some more jobs.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      ZipRecruiter Support, CSR

      So glad to hear you're enjoying those updates, Marilyn! We definitely understand that communication is always key, especially when trying to avoid the 'Black Hole' of job searching!

      If there's anything else we can do to help, please let us know! Our team can be reached at 24/7 at support@ziprecruiter.com.

      Best of luck!

      Maxcine

      Customer Care

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  • Appreciation

    • Kenya,
    • Feb 25, 2019
    • Verified Reviewer

    ZipRecruiter has been really helpful. Getting to find work ain't easy without a network. And I think ZipRecruiter has been a great one for me so far as I hope to get a job as an EMT. I'm so grateful.

    Bottom Line: Yes, I would recommend this to a friend

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    • Feb 27, 2019

      ZipRecruiter Support, CSR

      So happy to hear we've been able to help you with your job search as you expand your network - I know that's not easy!

      Best of luck with the search and have a great rest of your week!

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  • Ease of access

    • Oklahoma,
    • Feb 25, 2019
    • Verified Reviewer

    Very simple app to use and very awesome advanced search options. They also have numerous employment opportunities to search and apply for. I would personally recommend this site to anyone who is unemployed.

    Bottom Line: Yes, I would recommend this to a friend

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  • Data Entry CS

    • Holiday, FL,
    • Feb 25, 2019
    • Verified Reviewer

    Having been searching for a work at home position, ZipRecruiter has been more in line with my work requirements.

    Keep up the great work. One of these days they will locate the right job for me as I have to work at home.

    Bottom Line: Yes, I would recommend this to a friend

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  • Job search

    • New Jersey,
    • Feb 25, 2019
    • Verified Reviewer

    I am currently looking for a job. I was awake at 3:58 am and I look into my email and opened this email. I got interested and tried applying online, hoping that this company will finally help me find a job.

    Finally I hope that this will come true.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great resource

    • Portland, OR,
    • Feb 25, 2019
    • Verified Reviewer

    The site is an invaluable resource for job-seekers, along with employers and those casting about who are currently employed, but curious as to available jobs in chosen fields, along with comparable pay, etc. ZipRecruiter offers a huge variety of hiring companies and positions, along with reviews by users.

    Bottom Line: Yes, I would recommend this to a friend

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  • What do I think about ZipRecruiter?

    • Iowa,
    • Feb 25, 2019
    • Verified Reviewer

    When I've been in need of employment over, eehh, 4-5 years or so, they have never let me down. Good fresh leads. Thanks ZipRecruiter.

    Full time to temporarily or musty contracts.

    Companies that are good named businesses that you could prosper with, with good wage and benefits.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Recruitment professionalism

    • McAllen, TX,
    • Feb 25, 2019
    • Verified Reviewer

    Phill or Phillip of ZipRecruiter is an excellent professional hiring director who is efficiently taking care and immediately updating his applicants. No one compares.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Call center

    • New York,
    • Feb 25, 2019
    • Verified Reviewer

    Easy to search, seems like a fast and easy way to search for jobs or just about anything. It doesn't pop up with other things that you're not looking for, it goes directly into what you're looking for.

    Bottom Line: Yes, I would recommend this to a friend

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  • I have had very good experiences using ZipRecruiter

    • Texas,
    • Feb 25, 2019
    • Verified Reviewer

    I love the job posting, I'm always going to find something I can use or refer to someone. I'm always telling people about the site. The diversity of the career field is very attractive, being a woman with a very wide range of services and traits, it is a must that I can choose from any field or trait that I please. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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