ZipRecruiter Review - Ideal Job Marketplace?

By J.R. Duren
HighYa Staff Updated on: Jan 9, 2019

ZipRecruiter is an online employment marketplace that uses in-house technology to match businesses with millions of job seekers and their app, their website says, is the “#1 Rated Job Search App.”

The company’s technology and standing as one of the premier online employment sites means that not only do companies and job seekers have access to countless opportunities, but also that the experience of finding a job and hiring people is a fluid, simple process.

A 2018 article from Inc. does a good job of describing the effectiveness of ZipRecruiter’s efforts to use artificial intelligence to match the right job seeker with the right position.

“ZipRecruiter began investing millions of dollars in AI and data research,” contributor Jeremy Goldman wrote. “They shifted their focus from delivering the most candidates to using their new deep learning tools to deliver the right candidate.”

The company is based in Santa Monica, CA, and employs around 1,000 people across two states and three countries. Its four founders – Ian Siegel, Ward Poulos, Will Redd and Joe Edmonds – launched the company in 2010 and, over the past eight years, the company has, according to their website, served more than 1.5 million employers and more than 430 million job applications.

In this review, we’ll analyze how ZipRecruiter works, its pricing and refund policy, its customer reviews and how it compares to other job-search sites.

How ZipRecruiter Works

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from the job seeker’s perspective first.

ZipRecruiter for Job Seekers

To get started on your job search, you’ll have to set up an account with ZipRecruiter online or through their app and upload a resume, although they won’t require a resume for you to create a profile.

Through this profile you can add a photo, your work history, pay requirements and other vital information you think employers should know. Here’s a screenshot of a profile page we created by uploading a resume:

The more detailed and complete your profile, the better chance you’ll have of ZipRecruiter matching you with the right position.

You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

Meanwhile, ZipRecruiter’s matching technology is finding suitable jobs on your behalf and, when a particular position is posted that fits your profile, ZipRecruiter will send you an invitation to apply.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered.

And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

Also, ZipRecruiter will send you notifications when a job has closed so that you can move on to other opportunities.

ZipRecruiter for Companies

ZipRecruiter’s proprietary technology analyzes your jobs in real-time in order to maximize your placement across all of their more than 100 job board distribution partners, which includes Google, Facebook, LinkedIn and Monster.

Each of your job postings on ZipRecruiter is mobile-friendly and can include your company’s branding (logo, etc.).

Companies can also add candidate screening questions to their job posts, which help you qualify applicants quicker.

After candidates have answered the questions and submitted their résumé, you can manage your candidates via a user-friendly dashboard. You have the ability to track and rate each applicant.

More importantly, you can give a good candidate a thumbs up. This thumbs-up helps ZipRecruiter’s AI understand the type of candidate for which you are looking and will help it send application invites to the most appropriate candidates.

Also, you can use your dashboard to create custom email responses and export your candidate list to Excel.

On top of all this, ZipRecruiter gives you the ability to search more than 12 million résumés in their résumé database.

ZipRecruiter Pricing & Refund Policy

Job seekers can use ZipRecruiter for free, whereas employers have the option of trying a four-day free trial. After the trial ends, paid accounts begin at $249 for a Simple account and go up from there:

  • Standard: Distribute to 100+ job boards
  • Premium: Distribute to 100+ job boards, Premium placement in 15 million+ emails, Access to our database of 12 million+ resumes
  • Pro: Everything that Standard & Premium Offer plus TrafficBoost for urgent or hard-to-fill jobs, Send candidates directly to your external ATS

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings each month, without any additional charges. To obtain pricing, you must contact the company directly.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan).

If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter emphasizes providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat 24 hours a day.

What Do Other Consumers Have to Say About ZipRecruiter?

To get a sense of how happy people are with their ZipRecruiter experience, we took a look at the company’s ratings on HighYa, Google Play and iTunes.

More than 175 HighYa reviewers give the site an average rating of 1.5 stars, with many recent reviews from employers noting that they received poor results and candidates that didn’t match what they were looking for.

The company’s Job Search app received more than 170,000 reviews in Google Play with an average review of 4.8 stars, which is a fantastic score. Some of the common phrases included in the reviews were “easy to use,” “helpful” and “informative.”

ZipRecruiter’s Job Search app earned equally sparkling reviews in the iTunes store, where more than 175,000 reviewers gave it an average rating of 4.9 stars.

The company also has a sparkling profile on TrustPilot, where more than 5,000 reviewers gave the company an average rating of 9.1 out of 10.

How Zip Recruiter Compares to Other Job Search Sites

One of the best ways to understand how well a service like ZipRecruiter performs is to put it in the context of its competitors. The following table shows the app store metrics of four popular job search services:

ZipRecruiter Indeed Monster.com Glassdoor
iTunes rating 4.9 4.7 4.4 4.7
# of iTunes reviews 175K 538K 3.5K 223K
Google Play rating 4.8 4.3 4.4 4.5
# of Google Play reviews 174K 767K 35K 116K
# of downloads 1 million+ 50 million+ 1 million+ 5 million+

As far as app-store user reviews go, ZipRecruiter is the clear winner here, as it receives the highest ratings in both the iTunes and Google Play stores. Glassdoor garners the second-best ratings followed by Indeed and Monster.com.

These metrics are important to keep in mind mainly because there’s a good chance you’ll conduct a significant part of your job search via the app and you’ll want that experience to be as seamless as possible.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful.

ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match and to make the process as simple and as straightforward as possible.

The reviews they earn from users are, for the most part, high, and their app ratings are better than Indeed, Monster.com and Glassdoor, three of the site’s competitors.

Because the site is free, there isn’t much downside for job seekers, as the only up-front cost for you is the time it takes to fill out your profile.

If you think ZipRecruiter is a good fit for you as a job seeker, then take a few minutes to complete a profile with them and then keep an eye on the application invites they send you. There’s a good chance you’ll be happy with them, based on the reviews the company gets.

If you aren’t happy with the results, Indeed, Glassdoor and Monster.com are options you can try out and compare to your ZipRecruiter experience.

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Read 789 ZipRecruiter Customer Reviews and Complaints

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Average Consumer Rating: 4.0
Rating Snapshot:
5 star: 528 4 star: 75 3 star: 6 2 star: 21 1 star:  159
Bottom Line: 77% would recommend it to a friend
Showing 1-11 of 789
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  • Editor’s Note: It is our understanding that this company has been asking its customers to leave feedback on HighYa. We assure you that each of these reviews has still been subjected to the same verification & vetting process that all submitted reviews go through. Learn More Here
  • 1 out 11 people found this review helpful

    Seems legit to me.

    • Houston, TX,
    • Jan 15, 2017
    • Verified Reviewer

    I've had three job interviews using ZipRecruiter. Seems legit to me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 14 people found this review helpful

    Worked well for us

    I had walked through all of the steps online but then was asked for a credit card, so I did not continue because I thought it was free but was then contacted by a sales representative that set my company up on a trial with no card needed. I was extremely skeptical at first when something says it's free but then wants a card on file. I was given a 7-day trial to hire sales reps for my company and filled my pipeline pretty quickly.

    We did get a decent amount of unqualified candidates, but what job boards don't do that. We were able to fill our four open positions within our week and downloaded the rest of the resumes for backfills. The ZipRecruiter rep does continue to call me, but I am in sales and understand all the follow ups.

    I have been a hiring sales manager for ten years, and I found this worked very well for me and will try it again if I have a turnover in Q2. I found this whole process pretty simple and quick.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 9 people found this review helpful

    Best app I found so far out

    I see all these bad reviews but to be honest, for two months I have been applying for jobs online, and no other recruitment site has helped me like ZipRecruiter. I applied to ZipRecruiter about a week or two ago. The company viewed my application two times, and I received a call from an employer four days ago to fill out an application. Now, tomorrow the employer wants me to come for a road test, and hopefully, I get hired. The best site in my opinion.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 6 people found this review helpful

    Very helpful

    I used the incorrect address when I initially signed up for ZipRecruiter, and I needed to update it for my accounts payable department even though an invoice had already been generated through ZipRecruiter. Tatianna was very helpful. She gave me the instructions on how to update my address, and she sent her billing team a request to revise the invoice so that I can submit it to my A/P department. Thanks again!

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 6 people found this review helpful

    Great service

    • California,
    • Oct 11, 2017
    • Verified Reviewer

    Customer service was great! My call was answered by a real person named Mike, and he took care of my issue super fast and without any hassles. I will definitely use the service again.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 3 people found this review helpful

    Fantastic customer service

    I called into support about the new change in the layout of how I get leads to my iPhone. The new process would not work for my needs. Mike Shoemaker was amazing. He stayed on the phone and talked with other staff with experience to help me. Later he figured out a way to resolve my issue and took the time to call me and follow up. He really did not have to research and figure it out. I’m happy. Most people would have just said, "that’s the new layout and live with it." He figured out a way to get the old layout back for me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Superior service from your customer success, employer advocate Stacia McKinnie

    • Fort Wayne, IN,
    • Nov 2, 2017
    • Verified Reviewer

    I had inadvertently paid an invoice twice. I called their customer support area and was fortunate to be connected with Stacia McKinnie. I explained the situation, she understood it, as well the two different payment methods we used to make the payments (ACH and Charge Card). She documented the information with the detail their A/R department would need to research and resolve the issue. She told me she would follow up with me on the resolution. The next morning she did so. She was very polite, very communicative, and quite responsive. This is probably no surprise to them; I am sure she gets several positive customer reviews.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 3 people found this review helpful

    Wrong email address

    I was applying for jobs and was given the wrong email address. I contacted ZipRecruiter and Rebecca was so helpful in getting this done for me. They need to give that lady a raise.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 3 people found this review helpful

    Online support

    I've enjoyed using ZipRecruiter over other options. Recently I had an email issue with our account, and Rebecca helped to quickly narrow down the issue and got me the info I needed.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Support

    I was having trouble getting in touch with them over the phone, so I reached out via live chat. It was quick and simple. The rep that worked with me was amazing, polite, and gave me the assistance that I needed.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 4 people found this review helpful

    Great service

    • Seattle, WA,
    • Dec 28, 2017
    • Verified Reviewer

    I called in last week and spoke with a young man named Dejuan. He was very patient and knowledgeable about ZipRecruiter's products and took his time walking me through them all. I was skeptical and thought about canceling after not getting a lot of candidates the first few days, but after speaking with him and making a few changes, I now have over 50 candidates that have applied! I'm very happy with the service. ZipRecruiter works as advertised!

    Bottom Line: Yes, I would recommend this to a friend

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