ZipRecruiter Review - Ideal Job Marketplace?

By J.R. Duren
HighYa Staff
Updated on: Jan 9, 2019

ZipRecruiter is an online employment marketplace that uses in-house technology to match businesses with millions of job seekers and their app, their website says, is the “#1 Rated Job Search App.”

The company’s technology and standing as one of the premier online employment sites means that not only do companies and job seekers have access to countless opportunities, but also that the experience of finding a job and hiring people is a fluid, simple process.

A 2018 article from Inc. does a good job of describing the effectiveness of ZipRecruiter’s efforts to use artificial intelligence to match the right job seeker with the right position.

“ZipRecruiter began investing millions of dollars in AI and data research,” contributor Jeremy Goldman wrote. “They shifted their focus from delivering the most candidates to using their new deep learning tools to deliver the right candidate.”

The company is based in Santa Monica, CA, and employs around 1,000 people across two states and three countries. Its four founders – Ian Siegel, Ward Poulos, Will Redd and Joe Edmonds – launched the company in 2010 and, over the past eight years, the company has, according to their website, served more than 1.5 million employers and more than 430 million job applications.

In this review, we’ll analyze how ZipRecruiter works, its pricing and refund policy, its customer reviews and how it compares to other job-search sites.

How ZipRecruiter Works

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from the job seeker’s perspective first.

ZipRecruiter for Job Seekers

To get started on your job search, you’ll have to set up an account with ZipRecruiter online or through their app and upload a resume, although they won’t require a resume for you to create a profile.

Through this profile you can add a photo, your work history, pay requirements and other vital information you think employers should know. Here’s a screenshot of a profile page we created by uploading a resume:

The more detailed and complete your profile, the better chance you’ll have of ZipRecruiter matching you with the right position.

You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

Meanwhile, ZipRecruiter’s matching technology is finding suitable jobs on your behalf and, when a particular position is posted that fits your profile, ZipRecruiter will send you an invitation to apply.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered.

And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

Also, ZipRecruiter will send you notifications when a job has closed so that you can move on to other opportunities.

ZipRecruiter for Companies

ZipRecruiter’s proprietary technology analyzes your jobs in real-time in order to maximize your placement across all of their more than 100 job board distribution partners, which includes Google, Facebook, LinkedIn and Monster.

Each of your job postings on ZipRecruiter is mobile-friendly and can include your company’s branding (logo, etc.).

Companies can also add candidate screening questions to their job posts, which help you qualify applicants quicker.

After candidates have answered the questions and submitted their résumé, you can manage your candidates via a user-friendly dashboard. You have the ability to track and rate each applicant.

More importantly, you can give a good candidate a thumbs up. This thumbs-up helps ZipRecruiter’s AI understand the type of candidate for which you are looking and will help it send application invites to the most appropriate candidates.

Also, you can use your dashboard to create custom email responses and export your candidate list to Excel.

On top of all this, ZipRecruiter gives you the ability to search more than 12 million résumés in their résumé database.

ZipRecruiter Pricing & Refund Policy

Job seekers can use ZipRecruiter for free, whereas employers have the option of trying a four-day free trial. After the trial ends, paid accounts begin at $249 for a Simple account and go up from there:

  • Standard: Distribute to 100+ job boards
  • Premium: Distribute to 100+ job boards, Premium placement in 15 million+ emails, Access to our database of 12 million+ resumes
  • Pro: Everything that Standard & Premium Offer plus TrafficBoost for urgent or hard-to-fill jobs, Send candidates directly to your external ATS

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings each month, without any additional charges. To obtain pricing, you must contact the company directly.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan).

If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter emphasizes providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat 24 hours a day.

What Do Other Consumers Have to Say About ZipRecruiter?

To get a sense of how happy people are with their ZipRecruiter experience, we took a look at the company’s ratings on HighYa, Google Play and iTunes.

More than 175 HighYa reviewers give the site an average rating of 1.5 stars, with many recent reviews from employers noting that they received poor results and candidates that didn’t match what they were looking for.

The company’s Job Search app received more than 170,000 reviews in Google Play with an average review of 4.8 stars, which is a fantastic score. Some of the common phrases included in the reviews were “easy to use,” “helpful” and “informative.”

ZipRecruiter’s Job Search app earned equally sparkling reviews in the iTunes store, where more than 175,000 reviewers gave it an average rating of 4.9 stars.

The company also has a sparkling profile on TrustPilot, where more than 5,000 reviewers gave the company an average rating of 9.1 out of 10.

How Zip Recruiter Compares to Other Job Search Sites

One of the best ways to understand how well a service like ZipRecruiter performs is to put it in the context of its competitors. The following table shows the app store metrics of four popular job search services:

ZipRecruiter Indeed Monster.com Glassdoor
iTunes rating 4.9 4.7 4.4 4.7
# of iTunes reviews 175K 538K 3.5K 223K
Google Play rating 4.8 4.3 4.4 4.5
# of Google Play reviews 174K 767K 35K 116K
# of downloads 1 million+ 50 million+ 1 million+ 5 million+

As far as app-store user reviews go, ZipRecruiter is the clear winner here, as it receives the highest ratings in both the iTunes and Google Play stores. Glassdoor garners the second-best ratings followed by Indeed and Monster.com.

These metrics are important to keep in mind mainly because there’s a good chance you’ll conduct a significant part of your job search via the app and you’ll want that experience to be as seamless as possible.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful.

ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match and to make the process as simple and as straightforward as possible.

The reviews they earn from users are, for the most part, high, and their app ratings are better than Indeed, Monster.com and Glassdoor, three of the site’s competitors.

Because the site is free, there isn’t much downside for job seekers, as the only up-front cost for you is the time it takes to fill out your profile.

If you think ZipRecruiter is a good fit for you as a job seeker, then take a few minutes to complete a profile with them and then keep an eye on the application invites they send you. There’s a good chance you’ll be happy with them, based on the reviews the company gets.

If you aren’t happy with the results, Indeed, Glassdoor and Monster.com are options you can try out and compare to your ZipRecruiter experience.


Read 796 ZipRecruiter Customer Reviews and Complaints

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Average Customer Rating: 4.0
Rating Snapshot:
5 star: 528 4 star: 74 3 star: 6 2 star: 22 1 star:  166
Bottom Line: 77% would recommend it to a friend
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  • 19 out 22 people found this review helpful

    Not Friendly for home based businesses

    • Scottsdale, AZ,
    • May 29, 2015
    • Verified Reviewer

    I run a profitable business from my home as a lot of business men and women do. I signed up with ZipRecruiter and filled out all the information they requested and placed my ad which took about half hour. The job did not post right away and in fact it did not post at all. The company emailed me back and told me that I did not qualify because the address I put down for a business was a home address and that I needed a physical business address, no PO box, no home address, no mail drop. I guess that leaves out 38 million customers.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 20 people found this review helpful

    It is definitely a scam!

    I read the advertisement that said if I was not satisfied, I could get a money back guarantee. So I figured, not a big risk, right? It was unclear that the request was only honored for the first 30 days of membership. I did not get a lot of applicants, but wanted to try it a little longer. When it became clear that I was not getting any qualified applicants, because none fit the job description, I asked to cancel and get my refund. They flat out refused, and forced me to file a dispute with my credit card company, which I have done today. I hope this results in a refund. Do not use this service, try Indeed instead. You have more control over the process, and can quit at any time. Also, they have sent me 100 times more applicants, which have lead to successful interviews and hires.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 12 people found this review helpful

    Free Trial turns into $99/mo without warning and without receipts

    I signed up for the free account. Never did a single thing with it. I never noticed that they were charging my credit card for 4 months. Then they would not refund the money even though I never actually used the service. Never give a CC number for a free trial.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 24 people found this review helpful

    Horrible customer service. Does not honor 100% money back guarantee. Manipulates ads.

    • Las Vegas, NV,
    • Jul 19, 2016
    • Verified Reviewer

    When I stated to company I would be filing to BBB and a credit card dispute they deleted my account and locked it so I could not have access to it for the credit card company.

    We were encouraged to use this service because they offered a 30 day money back guarantee and from other reviews, clearly those reviews are not that valid.

    First Ziprecruiter takes your ad and then rounds up your pay so that when potential candidates call you they think they are making more money. For example our pay range was 10.40 to 11.00, a field that was on Ziprecruiters' web site. ALL of the candidates that contacted me when they discussed "pay" told me the job was advertised for $11 per hour. When I attempted to advise them that the job was a range based on skill set I was met with opposition and accusations that I falsely advertised.

    As a small business owner everyone knows that the reputation of a company is very important. Now I have about 100 people who think poorly of our company. That is an epic fail.

    When I addressed this with Ziprecruiter they state it is a programming flaw and they are not responsible for it.

    This alone was a huge waste of resources (time and energy) interviewing candidates who thought the job was offered at $11 per hour.

    Next there is a check box that allows you to choose only candidates that "have a resume". This check box was checked on all 3 of my ads. Every job posting sent me half of the candidates without a resume. Yet again another waste of resources. When I addressed this with Ziprecruiter they had no solution for me just an apology.

    Thirdly the most important factor is that if when you are creating your ad, at checkout you can upgrade your account to be able to actually look through resumes to choose candidates. With this option you get the service at half off and the service guarantee that if you don't find any qualified candidates within 30 days they will refund your money.

    I canceled my account 3 days prior to this service guarantee and contacted them by their preferred method of contact "online inquiry" which they state I needed to call to get the refund.

    The customer service reps are clearly reading from scripts and do not know how to answer questions that are outside their scripts.

    When you call you get a recording half of the time that says they are unable to take your call and that they will call you back, which of 3 messages left they did not do.

    The quality of the ads they repost for you are also poor. Several candidates showed me copies of the printed job postings from the 100 plus sites they post to and basically they take the very nicely formatted ad you place and shove it all into one paragraph. This is very poor advertising and makes your company look bad as well.

    I would avoid this company and post the ads yourself, save yourself the headache.

    I am filing a dispute with the BBB and my credit card company for the misrepresentation and blatant disregard for their service guarantee.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Huge price increase

    • Alexandria, VA,
    • Sep 10, 2016
    • Verified Reviewer

    For the price I was originally paying through July of this year, which was $59 for up to 3 jobs, ZipRecruiter was a reasonable deal. Their main source, Indeed, mostly produced very poor applicants, although I got much better results with a direct post to Indeed, so it seems that ZipRecruiter gets "low priority" with Indeed. Biggest issue is that 30 day notice of a more than 400% price increase. Price for the 3 job subscription went from $59 to $249 per month. From my perspective this is highly unethical.

    Bottom Line: No, I would not recommend this to a friend

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  • 29 out 29 people found this review helpful

    Scammers Plenty contacting me about jobs from Zip Recruiter

    • Memphis, TN,
    • Oct 13, 2016
    • Verified Reviewer

    I have received 3 "work at home" job offers now within two weeks. The first one sounded SO exciting. It was from an artist to be his personal assistant. I filled out a questionnaire. He then replied stating, “Congratulations, you've got the job”.

    Then proceeded to tell me he is shipping all kinds of equipment to me and asked what bank I used. I asked him what his website was, and he sent back an e-mail in all caps to me stating, "I am sorry that I told you I was in Puerto Rico and could not meet with you…” and so on, until he closed with, “If you're no longer interested, just tell me no or just don't reply.”

    Before, he was going to meet with me when he came back in town next week. After I asked about his website, he sent the last e-mail to me and said he was going to be in Puerto Rico and not be back for three weeks and would not be able to meet with me. As for his second email, I did not respond.

    The third one was to be a "work at home" assistant to HR department for MTS. I sent him back an e-mail, asked for his website but never got a reply back. I called MTS and was told that the authorities are investigating this. MTS has received TONS of calls from people, and this is a serious fraud.

    Either ZipRecruiter has an extremely poor reputation for vetting companies, or they are a scam agency themselves, or are a front for scammers, like the general "call centers" where people try to get your financial information.

    I found a number for ZipRecruiter and tried to call them, but the recording never gave me any option to talk to anyone. Their recording, however, does state they are not a recruiter. In a nutshell, I am now among those on the "list" of applicants who has a very bad taste for "Zip Recruiter".

    Boo ZipRecruiter. Bad Company, Bad Company! Please stop selling yourself as a help to applicants, and from what I see, an asset to employers.

    No one seems to have any faith and/or confidence in you. The only "confidence" I see here with ZipRecruiter is that they are running a "confidence" (or a CON) game!

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Too many "employers" for same job

    • Galt, CA,
    • Nov 4, 2016
    • Verified Reviewer

    I applied for some jobs on the site and received multiple emails from different companies that claimed to be the one that posted the job. After a few weeks, I just stopped applying.

    Often, an employer would claim to need a new personal assistant, or something different than the job posted online. So I would do research and find the company doesn't exist or have an office listed in the location noted in the job post. Or the alleged employer wouldn't list a phone number so we couldn't have an actual phone conversation.

    The biggest red flag for me was when I was hired for a few jobs after completing some simple questionnaires. But they always asked where I banked -- just the name of the institution and I always left it blank. Coincidentally, I never heard from those employers again.

    You are better off checking Indeed, Monster, and credible sites individually, even though it will take more time.

    That's what I do, and I don't get frustrated or want to vomit.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Terrible

    • New York, NY,
    • Nov 8, 2016
    • Verified Reviewer

    I agree with all of the above posts. They are not even sending me resumes and are billing me $271 a month. I cannot even get a human on the phone to cancel this rip-off. I will have to cancel my credit card and get a new one. This is terrible, no ethics whatsoever.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 19 people found this review helpful

    Spam

    • Colorado,
    • Nov 9, 2016
    • Verified Reviewer

    Every time I have ever looked in ZipRecruiter I only see two or three legit jobs in my community, in between dozens of posts for truck driving schools that are scammers.

    They offer $75,000 to $100,000 per year for CDL drivers. When I click on their job posts, I'm taken to a chintzy "job application" where I only need to answer a few questions. Then a page congratulating me for being chosen.

    Then instructions on how to give them a credit card payment of $30 or more in order to process me. Obviously, there is no one managing the ZipRecruiter site.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    Scams all day

    • Delaware,
    • Nov 14, 2016
    • Verified Reviewer

    It seems like a good idea but it's just a way for scammers to take advantage of desperate people. I had someone copy information from a legitimate company and send it to me in an email that claimed to be confidential from the hiring manager.

    They sent me a cashier's check and told me to immediately deposit it into an ATM and to keep them updated on the progress of the deposit.

    They also want the deposit receipt. Well, my mom didn't raise a fool and society has made me believe if it's too good to be true it usually is.

    Needless to say, I blocked the users, because there were many claiming to be legit companies, and am trying to find a way to report it. I contacted ZipRecruiter but do not plan on hearing from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Before, full of scams!

    • Chicago, IL,
    • Nov 18, 2016
    • Verified Reviewer

    Using the 1-Tap-Instant-Apply feature, I applied to over 100 Entry-level Management and/or Administrative Assistant positions on the ZipRecruiter app.

    The following day, I received emails from about 50 potential "employers" requesting to schedule interviews. I was very excited to have gotten such a great feedback and decided to look more into it.

    90% of them wanted to conduct the interview over Google Hangouts and a few in person. Unfortunately, the in-person interviews for entry-level management positions turned out to be bait- and-switch, outside sales jobs.

    The other 90%? Well, these "employers" were actually cybercriminals and scammers using different companies' information to lure job applicants into believing they are being hired for a real job and therefore, requiring them to submit personal information to secure employment. Not to mention, these scammers are using their new hires to be involved in bank fraud schemes in which they issue you a "company check" for (undisclosed amount) to purchase "work equipment" and require for you to deposit it into your bank account.

    However, the check is fraud. I don't know how they are getting access to these checks but once discovered that it is fraud, they disappear. After this, I tried to get the bank to catch these criminals but usually the banks choose not to investigate the matter.

    Ziprecruiter does not verify the validity of employers before allowing them to post jobs, which puts consumers at high-risk of being scammed. Also, they may not accept any liability or provide insurance to cover damages if you are scammed, nor promise to investigate whoever is behind these schemes.

    It is sad that these criminals would prey on innocent people that are just looking to get a job.

    KEY ADVICE: Sometimes it's best to conduct your job search in person, or with responsible agency/company that provides high-quality protection levels for job applicants.

    Bottom Line: No, I would not recommend this to a friend

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