Zulily

Very unhappy customer. Orders take forever to be shipped. They give you the run around when requesting a refund. They want you to go back and forth with PayPal to get your money back. Canceled an order September 14, and it's September 24th and I still haven't gotten my money back. I'm done with this place.

Bottom Line: No, I would not recommend this to a friend

I bought a pair of cute printed rubber boots and they are too large. The size is not the standard size 6. I called twice and asked for return information. I was told I would receive an email with a return mailing label and instructions and then I would receive a refund.

The reps were very nice. They said they were having system problems and it could take 24-48 hours to receive. Generally, you get something like this the minute you ask for it while the rep is on the phone.

It is now 5 days later and no refund mailing label and instructions. Basically, they lied and I am stuck with boots I cannot wear. Never again will I buy from them.

Bottom Line: No, I would not recommend this to a friend

I ordered a cute, top that was gathered in the front. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds.

Bottom Line: No, I would not recommend this to a friend

Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

Bottom Line: No, I would not recommend this to a friend

Several weeks ago, I spent over $600.00 placing several orders for a ton of clothes as Christmas gifts for my grandchildren.

I have used Zulily before and all went well.

Not this time however. All the orders were quickly invoiced so they have all my money. Nothing has happened since. Not one item from several vendors has been processed. I have called many times.

I have emailed and texted over and over pleading for help. The items all said guaranteed Christmas Delivery. Now, all they say is “Well, if the items don't arrive, we will send you an email by the 23rd of December.

I gave all my money to Zulily. I can't shop for them again. It will take forever to get refunds.

It is obvious that all my orders went dead instead of being processed from the outset. Thus, it will probably be a terrible Christmas for two sad little girls. I am in shock that no one in customer service will take the initiative to help me by processing these orders.

If a miracle occurs, I will be thrilled to return to this site with an update.

Bottom Line: No, I would not recommend this to a friend

I did a lot of Christmas shopping on this website this year.

I bought the same item for nine of my friends and family. I placed this order on November 27th with a guaranteed Christmas delivery.

I just received an email stating that many of the items I ordered for guaranteed Christmas delivery will now be delivered after Christmas and how "unfortunate" this is. There was absolutely no mention of any compensation for the wait or the fact that I will have nothing for my nieces and nephews to open for Christmas.

Of course, they did mention I could return the items once I receive them for a refund, I'm sure that will lessen the blow for my family. Now I will have to pay God knows how much for shipping to five different addresses so that they will get the present after Christmas, once I receive the item, whenever that may be.

I am extremely disappointed with my whole Zulily experience. I would have never purchased these items if they did not have the clearly stated guaranteed Christmas delivery banner. I would have at least expected some form of compensation for this other than an offer to return the item.

Who the heck is in charge of this company? I will definitely not purchase from this website again. Buyer beware, a guarantee on a shipping date from Zulily is absolutely worthless.

Bottom Line: No, I would not recommend this to a friend

I ordered Christmas presents for three of my young grandchildren on November 29, 2016. On December 7th, I received an email stating that the items were shipped and provided with a tracking number with a December 14th arrival estimate.

I randomly checked the tracking, which provided vague information on the location/status of the products. On December 22nd, I received an email stating that the items would most likely arrive after Christmas, with no estimated date given. So now I must go out and purchase additional gifts for my grandchildren.

If you order from Zulily, you may get good pricing but don't count on receiving your items anytime soon.

Bottom Line: No, I would not recommend this to a friend

I ordered two pairs of ladies Sketchers well over six weeks ago. The first pair arrived yesterday, and they were USED sneakers! Nowhere close to what I ordered and not in the correct box. That is approximately $95 down the tubes.

Only chose one star because I had to. SCAM!

Bottom Line: No, I would not recommend this to a friend

I ordered on 12/09/16 and it was delivered on 1/04/17. I had only received one email after placing the order, and I had to go their website for more information, which wasn't much, just an estimated shipping date was on there. Even when it was shipped, I received no email. There was a page with the items that stated there are no returns, so make sure about the item.

I don't understand the big deal with this company. To save a couple of bucks with bad service and no returns, in this day and age? I will never shop with them again. There are many other decent places to shop.

Bottom Line: No, I would not recommend this to a friend

Honest to Pete, I have officially learned my lesson. Never, ever again will I place an order with an online company that seems too good to be true. I had been sucked into what I consider scam sites before (ones like Rosegal & Modlily) where they had really cute clothes at great prices. Weeks and weeks went by before anything arrived, and the clothes were never what I expected, either several sizes too small or of poor quality. It was too late when I realized that the pieces were not coming from a domestic company but were coming from overseas, usually from China.

I fear I've gotten sucked into the same thing again with Zulily. I thought I had covered my bases by Google searching Zulily and seeing that it was based here in the States, in Seattle, Washington. I SHOULD have also checked online reviews. Instead, I trusted that this was a reputable site that would ship my purchases quickly and that they would be quality pieces that fit me according to the size I ordered.

Well, it yet remains to be seen what the quality of my purchases are because as of today, January 9th, I have yet to receive any of the 12 pieces that I ordered on December 28th. In fact, only ONE of those pieces is showing as having "shipped," although technically, according to tracking, it's been in a processing facility in Hong Kong for almost a week now. It hasn't even arrived in the States yet! And, now that I Google the brands and companies that each of my pieces originated from, they ALL appear to be from China.

I understand now that Zulily is only a hub center that does not actually store inventory. I feel like an incredible fool to have fallen for this kind of ridiculousness yet again. Maybe my clothes will arrive when they are still in season, and maybe they won't. Maybe they will fit, and maybe they won't. Who knows?

I don't often spend money on clothes. In fact, I need to watch my spending very carefully. I am really afraid that I have totally just thrown my money away. What do I do if those clothes arrive and they don't fit? Do I return them and wait another gazillion weeks for the appropriate size?

Trust me. I will absolutely warn people against using Zulily. I have learned my lesson. From now on, I will use sites I know I can trust and can expect my orders to arrive expediently, sites like Amazon. And, at the VERY least, their site should list the expected shipping times when people place an order. If I had seen that it would be weeks, I never would have placed my order in the first place.

Bottom Line: No, I would not recommend this to a friend

I have ordered a lot from this company, and my first few orders were exactly as described (and I was so tickled that I had stumbled on this site), BUT the last four or five times I have ordered from them I have not been impressed AT ALL.

The items that are coming now seem to be very poor quality. Shirts with appliqué started coming off literally after one washing. I ordered some earrings and one of them broke AS SOON as I unpacked it, and a necklace I ordered looked VERY CHEAP.

This will be more than likely my last order with time. This truly saddens me because I loved this site and recommended it to EVERYONE. Well, I'm pretty sure I'll start saying buyer beware. It is so sad because it was such a good company to order from, and I'm not sure what happened.

Bottom Line: No, I would not recommend this to a friend