Zulily

Zulily

Overall Rating

2.0

171 Customer Reviews

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Summary

Zulily provides daily deals on a wide variety of brands in categories such as clothing, toys, housewares, and school supplies, with claimed discounts of up to 70% off.

Pros

  • New merchandise offered daily
  • Price matches Amazon and Walmart.com
  • Lower prices than many retailers for popular brands

Cons

  • Slow shipping time
  • Refunds only provided as store credit
  • Must pay $8.99 restocking fee for returns
  • Item quality is questionable

Customer Reviews

2.0 Stars out of 171 Reviews
5 Star:16% 4 Star:6% 3 Star:2% 2 Star:9% 1 Star:64%
25% Recommend This Company
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Posted on Apr 18, 2018

It's a mixed bag

By Karen Booth, Monroe, WI, Verified Reviewer

I have placed eight orders with Zulily over the last couple months, purchasing a number of items for an upcoming trip overseas. The merchandise has been a really mixed bag of good and bad. The name brands - Flitflop, Propet, Ruby Rd. and Cutter & Buck have all been fine. So have a couple of the "unknowns." But some of the other unknown items have been awful - chintzy fabric and construction, too small or too large and non-colorfast jeans with dye that rubs off on my hands and legs.

I think the lesson is that old adage "you get what you pay for." I'll probably order again, I have some substantial credit, after all. But I'll stick to the name brands.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Aug 5, 2018

Good website for experienced online shoppers

By Tracy C., Colorado, Verified Reviewer

Contrary to many reviews I've read, I've always had good luck with Zulily. Each item has a size chart specific to the brand that they're selling (since they sell many different brands), which I found very helpful. You HAVE to look at the size charts, even for shoes! I've ordered all sorts of things from here over the past couple years - a coat, lingerie, shoes, a purse, and a dress, and the merchandise has always arrived well-packaged and mostly on-time.

I've only experienced their customer service once, but there was no issue. I had ordered a couple of bras through Zulily, and one of the colors was no longer in stock as they had thought, so they issued me an immediate refund, and the remaining bra was sent on time.

The only reason that I gave 4 stars instead of 5 is that they use a multitude of different shipping companies, some of which I've never heard of, and the items often don't all ship at once, making it tough to track orders. This is the nature of a website that sells merchandise from other companies though, I imagine, so it's not a dealbreaker.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Aug 14, 2018

Tips before you shop on Zulily

By K B., Hawaii, Verified Reviewer

I've shopped on Zulily since 2014. I've never had any issues with customer service except recently they appear to not answer emails for returns or damaged items. I've received several damaged items and they always credited back my credit card and gave me a $10.00 credit.

They are also currently using several different shipping methods and you never know how your items will be sent until the item is sent out. AND yes most of the items take a ridiculous length of time for delivery, and I thought it was just me living in Hawaii until I read other reviews. I am actually grateful for the flat rate shipping that I'm charged on my orders, as other websites tend to think Hawaii is on Mars and charge unsubstantiated stupid high shipping rates.

I also noticed that when my items are shipped using a certain carrier, Zulily's website tracking page showed the item was "delivered" but the item was not received until several days later. There have been many changes, both positive and negative since QVC bought the company.

So if you want to give Zulily a try:

*Pay attention to each clothing item's size chart. Many items are China size (made for petite people)!

*Know that if the price is ridiculously cheap, the item will probably be of low quality.

*Shop for brands you are already familiar with and understand their quality and size chart.

*Don't try to return stuff by email because they no longer have staff responding efficiently.

*Compare prices to other websites such as Amazon, department stores, designer websites or Chinese clothing companies.

I am addicted to checking Zulily every day for new daily items and have received many compliments on clothing, shoes, and house stuff I have purchased. Although the site may have grown too large too fast, I will keep shopping cautiously on their website.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Jan 10, 2019

I love Zulily

By Debbie S., Perryton, TX, Verified Reviewer

I have ordered several things from Zulily and I’ve had great results with each order. I’ve mostly ordered tunics, and they have been of excellent quality. I get compliments every time I wear them. The shipping is very slow, so don’t order from them if you are in a hurry. Most of their items say "no returns." The price is so low on most items that I have been willing to chance it. I have not wanted to return anything I’ve bought from them. I suppose at some point I will be disappointed, but so far I’ve been very pleased.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Aug 13, 2022

Mostly happy with purchases

By Sandra V. , Monroe, MI

I have been mostly happy with my purchases, especially clothing and name-brand shoes. I've had a couple of shoe returns but knew ahead I would need to take credit.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Can buy name brand items at cheaper prices.

Customer service is polite and helpful.

Owned by QVC, whom I know and trust.

Length of time for deliveries.

Sizing not always accurate.

Shipping is high.

Posted on Jan 22, 2023

Pros and cons listed here are accurate!

By Crystal A., Ogden, UT, Verified Reviewer

I came here to say exactly what your summary lists as the pros and cons.

Great variety of things on the website and decent prices but with that comes with questionable quality of certain items. Shipping is slow as molasses. By the time I receive my goods, I forgot what I ordered.

Returns are easy but they charge a return fee and you only get back store credit. I try not to use this site unless it's for something I am really in no rush to receive....like weeks and weeks to get some items.

Also, their product descriptions are often lacking. I find myself googling items in interested in just to find better descriptions and specifications.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Variety of goods

Competitive prices

Easy returns

Extremely slow shipping

Return fees are pricey

Quality is questionable

Product descriptions are lacking

Posted on Aug 8, 2015

Disappointed

By Sherry Ferguson , Pennsylvania

Well where to begin, I have not been able to understand how an item, say a dress can cost 178.00, on sale for 14.95, and not be name brand. Are we being made to believe we purchased an item that was a total steal? Yes we are.

I recently purchased name brand sunglasses, they arrived the only thing name brand on them - Made in China.

Bought a jump suit, medium, I tried it on, the look was like it was that of Steve Urckle - short from to shoulder to waist leaving the hip area up my butt, thus the Steve Urckle look.

Buyer be ware. I also gotten great items from them, but it does not to make up for deception of a product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on May 7, 2017

Clothing doesn't stay in good shape for long. If it seems too good to be true...

By Alicia Michael, Maryville, TN, Verified Reviewer

Clothing can be expensive and reasonable. You have to be careful. If it says to handwash; be sure to follow directions. I got some nice things and not so nice things. Be sure to check the charts!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on May 16, 2017

A lesson

By Yen Luong, Vietnam, Verified Reviewer

They did reply to emails very fast, but seemingly they did nothing to solve the problem.

At the time I clicked "Confirm Order," the amount of money to pay for that order was charged immediately from my bank account. The customer service explained that it was not a real charge; it was just pending payment status. When the order was canceled before their shipment, that pending payment would have fallen off of authorization after 3-5 days. If you also encounter this case, no need to be frustrated. If you use a credit card, after 3-5 days, you will see your money back to your account. However, if you use a debit card, it will take 30 days.

Unfortunately, I used a debit card, so I had a frustrating shopping experience at Zulily. Anyway, after 30 days waiting and worrying, my money was back to my bank account.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 11 People Have Voted

Posted on Nov 20, 2017

Don't order anything if you need it on time

By Cathy Cridge, Newtown, PA, Verified Reviewer

After promising myself that I'd never order from Zulily again, I gave in and placed a few orders. The prices of the toys I wanted were really good and I couldn't resist. But again, I am disappointed. The toys did not ship on time and will not be here by the date I need them.

If you have lots of leeways as far as delivery, you can sometimes get a good deal, but don't order toys for a child's birthday; you may both be disappointed.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Nov 19, 2018

Bought a Dusty Sage Queen comforter.

By Rene S., Ham Lake, MN, Verified Reviewer

I ordered a Dusty Sage & Almond reversible comforter for a new Queen bed. When it arrived in good time, it was a Dusty Blue & Almond comforter, although it stated it was Sage & Almond. I wasn't sure I wanted to keep it, as it was in no way any color of green, but I liked the Almond side. I washed according to directions. It held together, although the wrinkles look permanent, and it says not to iron. I put it all on the bed, it looks ok (wrinkles apparent), but it's very comfortable. For the price, I will keep it, but the description in no way is the item I ordered.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted
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