Why would anybody use Zumper after reading all of the reviews on this site...seriously. Virtually every person's experience is horrible with only a couple of exceptions. In one of the positive reviews, it is claimed that "...the communication was flawless with both the landlord and Zumper".
Let me tell you about my experience with Zumper's communication and the purpose for writing this review:
On a sunday afternoon at 3pm, I listed my home for rent on Zumper. When I had finished the process, a declaration in my account assured me that my ad would be live within 24 hours (I also receive emails indicating that my listing was well on its way to becoming viewable on their site). 24 hours later, the ad was not visable on the area map so I called Zumper hoping to find out why. There was no answer and I chose not to leave a voicemail (I figured I would be a little patient). Another 24 hours later the ad was still not viewable by prospective renters so I decided to call again. Once again there was no answer but this time I decided to leave a polite message requesting that someone either resolve the issue or contact me to explain what the issue was. Later that night (now 55 hours after my initial attempt to post the ad), I sent an email to Zumper repeating what I had described in my voicemail earlier that afternoon.
On Wednesday morning at 9am, I again tried to call Zumper and again there was no answer so again my only choice was to leave yet another voicemail. This time I explained that the customer service which I had experienced was totally unprofessional and, although I had hoped that someone would finally step up and resolve the matter, such was not the case. I assured the answering machine (clearly nobody listens to the voicemails at Zumper so the extent of my communication was literally limited to that with a machine) that I would be deleting my account immediately and I would inform others of my terrible experience with Zumper.
Nobody from Zumper ever called me, emailed me, or in any way reached out to me regarding any of my communiques, and my ad never became viewable on the Zumper site (despite the continued assurances in my account that my ad would be active within 24 hours). So much for "flawless communication". I truly don't understand why anybody would support or in any way interact with a company that exhibits such appauling customer service as Zumper when there are several superior alternatives available (c*****list, a****ments.c*m,...even the money hungry z***ow is better than a "free service" that doesn't actually post listings). I have now deleted my account with Zumper and I am hopeful that those who read my review stay away from a company that clearly deserves to fail.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend