About NoNo Pro

The NoNo Pro is a handheld personal hair removal device that promises to zap away unwanted follicles, from peach fuzz to dense growth, on every skin type and tone under the sun. On the market since 2004, it has gone through several evolutions but the basic principles remain the same: the no!no! uses patented properties to remove your hair, and claims that repeated use will result in long-term hair removal.

With over 4 million units sold to customers in 55+ countries, it’s obvious that consumers want to believe there’s a better way to remove their unwanted hair. So much so that they’re willing to bite, despite the steep price. And who blames them? The alternatives for hair removal are awful: lasers, razors, hot wax, plucking… half of which aren’t even in the privacy of your home (and that’s just dealing with standard hair growth, not the mustache fuzz variety).

But the online consensus can give would-be buyers pause: there seems to be one glowing review for every ten that bemoan the product’s failures. That’s quite a gamble! We’ll take a look at all the facts to see how it works, and more importantly, if it could work for you.

What You Need to Know to no!no!

When using the device, it’s important to start with clean, dry skin, and choose a Thermicon tip that’s appropriate to the size area you’ll be treating. Once the unit is turned on, press the tip to your skin and glide in smooth, steady sweeps. If you’re using the no!no! correctly, a blue signal light will appear. A red signal light means you need to adjust your pressure or speed.

It’s important to go in the opposite direction of your hair’s growth, so the no!no! can reach as close to the root as possible. Also, if your hair is long enough to curl slightly, you may need to trim it down some, but be careful not to shave completely, as some hair still needs to be present.

After use, the NoNo Pro will leave you with a burnt smell and an arm, leg, chin, or upper lip full of stiff stubble. This is the result of your hair being “crystallized” and requires buffing with the included pad to achieve the smoothest results.

To see a long-term difference in hair thickness and density requires that a user treats each area with the no!no! 2-3 times every week, for a minimum of 4-6 weeks. You must continue using the no!no! to maintain any hair removal results.

Buyers should also be aware that the unit tips burn out, and need to be replaced about twice a year. This costs $7 per tip, or bulk packs of three offer one for free, and should be factored in when considering the purchase.

“How it Works” vs. How it Works

The NoNo Pro device sends electrical pulses through a thin, coated wire. When each hair makes contact with the wire, it delivers a small shock down the hair shaft and into the follicle. That heat pulse results in the burning smell you’ll often read about in user reviews. It also can have an effect on the hair follicle over time, which we’ll talk about in a minute.

In the How it Works section of the no!no! site, this process is said to occur with the patented “Thermicon” heating element, which “works using the scientific principles of thermal technology.” Their site also uses the word “thermodynamic” often, which makes the product sounds more like something NASA had originally developed to fly rockets.

In reality, thermodynamics is just the branch of physics that’s concerned with how heat relates to energy, and how that can make stuff work. So sure, it can mean fancy-pants inventions that take us into space. But you know what else uses thermodynamics? Your stove.

So how does the no!no! actually remove your unwanted hair? The folks at no!no! call what happens to your hair "crystallization", but mostly leaves this process to the reader’s imagination.

However, research shows that a hair growth can only be stopped by destroying the follicle, and the no!no! claims to do this with heat, unlike lasers that use light. Singing each hair shaft explains the rough, stubbly feeling, and is also why the area must be buffed to achieve the desirable smoothness.

Buyer Options

There’s a few different models of no!no! available, although the inherent differences in each model seem to be more oriented in color choice than addressing hair removal needs:

  • The 8800: This is the newest no!no! Hair model, which includes a slimmer profile and a status screen. Available in pink, white, and black. Price: $270.00.
  • Classic: One of the original models. Available in black and pink. Price: $249.95.
  • Plus: Includes many of the same features as the Classic, with the addition of three different treatment levels. Available in pink, green, and black. Price: $250.00.
  • Hair Pro: Sleek, slim design. Available in pink, blue, chrome, and black. Price: $290.00–310.00, depending on color.

Each device also comes with one narrow tip and one wide, a large buffer, a tip cleaning brush, charger, user manual CD, and a quick guide to get you up and going.

Is no!no! Worth the Investment?

The NoNo Pro promises both short and long-term hair removal, so we’ll address the results in two stages:

After personal use of the product on my arm, I found the area to have noticeably less hair but was not pleased with the resulting texture. Much like the result of singing a thread to prevent unraveling, no!no! use left my arm smelling like something overcooked and feeling rough with stubble even immediately after treatment.

Long-term use is reported to cause a noticeable reduction in hair density by customers who spoke about their experience with the product, both on HighYa’s previous no!no! review and YouTube videos found by searching the product’s name. These reviews all emphasize dedicated use over a long period, and only some were pleased with their results.

What Do Other Consumers Have to Say About the NoNo Pro

The no!no! catches a lot of heat online because their marketing message promises faster, professional-level hair removal; but even in the positive reviews that report actual hair removal, the results don’t match the marketing hype. While there were reported results of thinned hair and satisfied customers, it’s difficult to find a review that claims this product removed their hair completely. It’s important to remember that you must continue using the no!no! to maintain hair reduction or removal.

The most positive reviews state that some who stuck to their routine past the several month mark reported a thinning of hair. One positive review on HighYa’s previous overview of the no!no! state that it has drastically improved her appearance, and she very happy with the result. The individuals who report the highest level of satisfaction with their purchase tend to be those who struggled the most with a combination of unwanted hair (typically facial) and sensitive skin prior to using.

Concerns raised in reviews focused on the claim that hair removal results would be seen in just a 4-6 week time frame. Many reviewers expressed disappointment in the lack of reduced hair after regular use during this initial window and were dissatisfied enough with their purchase to return the product.

Another common complaint is that the NoNo Pro is not contoured properly to be useful on the chin or underarms.

NoNo Pro's Questionable Return Policy

Finally, there are enough reviews to raise an eyebrow regarding the no!no!'s return policy: the site promises a money-back guarantee (minus the cost of shipping) if you're not satisfied within 30 days from the date your no!no! is received. However, they require you call their customer service for a return authorization number (RMA) before mailing it back.

Some reviewers report being told the product must be used for 60 days before returning and being denied an RMA, so it’s unclear how frequently their policies on returns change and if would affect the guarantee. They at least offer the security of a one-year warranty to cover mechanical failures.

Bottom Line

The bottom line is that this product takes some serious commitment: Users who reported the best results claimed to have dedicated 30+ minutes per body area, 2-3 times a week for up to one year. So if you already spend several hours struggling with unwanted hair each week, but aren’t in the market for laser treatments, this product may be for you. For everyone else, it seems a little too steep an investment to be satisfied with the minimal results.

SEE ALSO: Which Hair Removal Strategy Suits You?

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103 Customer Reviews for NoNo Pro

Average Customer Rating: 1.5
Rating Snapshot:
5 stars: 9 4 stars: 4 3 stars: 0 2 stars: 4 1 stars: 86
Bottom Line: 12% would recommend it to a friend
Showing 1-11 of 103
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  • 9 out 9 people found this review helpful

    NoNo to NoNo

    • Midway, GA,
    • Jun 18, 2016

    Every once in a while a product which is highly advertised falls far short of its claims. The NoNo pro is one of them. This product does not even begin to perform as advertised. After using this machine for 2 months, I see no noticeable hair loss. Their return policy is none existent.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    21st Century Snake Oil, do not buy!

    I bought this NoNo Pro for my wife and it is a COMPLETE LIE! It does not work as promised and their money back guarantee is subject to a short 15 Day window between using the product for 45 days (if returned earlier, you lose your shipping) and returning it for a SUPPOSED full refund in 60 Days. After 60 Days you're stuck with this box with a paper weight inside (because that is all it's good for).

    Do not give this company any money because you will not get it back.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 22 people found this review helpful

    Yes hair and yes pain.

    It doesn't work at all. If you want to remove your hair this is not the tool that you want to buy. Besides, sometimes it hurts because a hot wire can burn your skin. If you want to know how your skin is going to look after using it, try to burn your hair of your arm with a lighter and you're going to get the same effect. It is really a waste of money.

    Bottom Line: No, I would not recommend this to a friend

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  • 55 out 56 people found this review helpful

    They named it a NoNo for a reason!

    I lucked out, and found my NoNo Pro 5 on my wish app for like $75, and couldn't wait to get it. I felt like a kid at Christmas the day it came in the mail, because I've heard so much about how wonderful it was, and the "never shave again" was what sold me. I sat down and started experimenting with it, starting with my arm, and the burning smell wasn't what got me, it was my burnt flesh that did it. It looked as if I took a razor blade to myself, and it hurt really bad. It took weeks to heal. I tried it several more times on my legs, and to same thing happened. I found that the wire on the tips was touching my skin, and was therefore causing the burning.

    The end result is, I would rather stick to waxing and shaving.

    Bottom Line: No, I would not recommend this to a friend

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  • 50 out 52 people found this review helpful

    Does not work

    • Virginia,
    • Mar 26, 2016

    No, it doesn't work. I wasted my money on this because it hasn't removed ANY hair. It's in my drawer because they wouldn't give me a dime of my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 21 people found this review helpful

    NoNo

    • Connecticut,
    • Mar 23, 2016

    I am using original NoNo and I love the result. Of course it's going to take some time and effort. I see my hair lightening and the smell is pretty weird but you get used to it. I wish I could upgrade without paying 200+ but I guess I will stick to what is working.

    Bottom Line: Yes, I would recommend this to a friend

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    • Jun 2, 2016

      Lauren bell

      This is clearly a fake review as all the other reviews tell us different! This product should be taken to court.

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  • 44 out 46 people found this review helpful

    Not Happy

    • New Brunswick,
    • Mar 12, 2016

    I can already see this being a problem. They charged me $103 more than what it said it was going to be. I e-mailed them and told them to cancel my order. They have not returned any of my e-mails. With all the reviews I read about returning it, I can see this is going to be a headache already. I do not want this product for $366 when it should have only been $250. They emptied my account. I refuse to use it and feel I shouldn't have to pay for shipping costs when I was wrongfully charged in the first place. If they do not cancel my order I am going to send it back right away. I am not impressed.

    Bottom Line: No, I would not recommend this to a friend

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  • 28 out 29 people found this review helpful

    Returned. NoNo is a no no.

    I seen the advert for the NoNo in my TV Choice magazine, stating there was a 60 day no risk policy. I ordered one and it was dispatched 10th June 2015. I stopped using my Braun Epilator 3 and just used the NoNo. After a few weeks my hair roots were getting thicker and stronger. I returned the NoNo 30th July by registered post. I have written to TV Choice, and have sent 6 letters to NoNo and have spoken to 3 different people at NoNo. I have spent £251.55 and I am still waiting for a refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 26 people found this review helpful

    In love with my NoNo

    • Plymouth, United Kingdom,
    • Feb 25, 2016

    I was lucky enough to receive a NoNo Pro as a Christmas present. I was very unsure about the product after doing a little research, due to the amount if negative reviews I found, but as it was a gift I thought, why not give it a go. I am so very glad I did. I have found the product to be absolutely amazing. My chin was my problem area, and before using my NoNo Pro, I was plucking between 200 and 300 coarse black hairs every morning. I have been using it twice a week since Christmas, and have seen a dramatic decrease in the amount of hair growth. I now have around 20 hairs to pluck, and this number is decreasing with every further use.

    Please do not be put off by the bad reviews. It may take a little bit of effort, but 20 minutes twice a week is nothing compared to the amount of time I was spending plucking each individual hair, and it also saves the huge embarrassment if I accidentally forgot.

    Bottom Line: Yes, I would recommend this to a friend

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    Comments (2)
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    • May 9, 2016

      PepitoHonguito87

      You must work for them. Because No No doesn't do anything that you claim it does.

    • Jun 2, 2016

      Lauren bell

      I agree. I think I'm going to take this further.

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  • 26 out 26 people found this review helpful

    Do Not buy

    The NoNo Pro is not all it said to be, I have burned myself twice and I have been using it since 2010. The hair is grows back like it always did. So the company's claim that hair eventually will not come back is false, I believe. I think they should be charged with false advertisement. I rated it 1 star but it could even be less. I even ordered one for my granddaughter and she tried to return it without success.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 32 people found this review helpful

    Everything about it is bad

    • California,
    • Feb 10, 2016

    I would give it a zero rating if I could.

    I got the NoNo Pro for Christmas, so didn't check the reviews ahead of time. It burned me twice, I smelled like burned hair after each use, and I never had a satisfactory result from it. I read the letter that came with it, and it gives a window of 15 days to return and get a refund. It should be more than 45 days, and less than 60 days from receiving it. I am now in that time period, and have called them twice. The first time, the lady said she would send a return slip to my email. I waited two days and didn't receive it, so I called again, and was told once more that it would be sent. I had the representative wait on the phone for me to check my email, but it never came. Then he asked for another email address, but it didn't come there either. He then said that he would mail it.

    I have been waiting for five days, and still nothing. I will call again, but don't know what else to do but mail it back without the slip. I don't know if I will get a refund or not. Very, very disgusted with the whole thing.

    Bottom Line: No, I would not recommend this to a friend

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    • Feb 20, 2016

      Jo

      Please don't send it back without the number for a return or you definitely will not get your money back. Keep calling everyday.

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Showing 1-11 of 103

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