About NoNo Pro

The NoNo Pro is a handheld personal hair removal device that promises to zap away unwanted follicles, from peach fuzz to dense growth, on every skin type and tone under the sun. On the market since 2004, it has gone through several evolutions but the basic principles remain the same: the no!no! uses patented properties to remove your hair, and claims that repeated use will result in long-term hair removal.

With over 4 million units sold to customers in 55+ countries, it’s obvious that consumers want to believe there’s a better way to remove their unwanted hair. So much so that they’re willing to bite, despite the steep price. And who blames them? The alternatives for hair removal are awful: lasers, razors, hot wax, plucking… half of which aren’t even in the privacy of your home  (and that’s just dealing with standard hair growth, not the mustache fuzz variety).

But the online consensus can give would-be buyers pause: there seems to be one glowing review for every ten that bemoan the product’s failures. That’s quite a gamble! We’ll take a look at all the facts to see how it works, and more importantly, if it could work for you.

What You Need to Know to no!no!

When using the device, it’s important to start with clean, dry skin, and choose a Thermicon tip that’s appropriate to the size area you’ll be treating. Once the unit is turned on, press the tip to your skin and glide in smooth, steady sweeps. If you’re using the no!no! correctly, a blue signal light will appear. A red signal light means you need to adjust your pressure or speed.

It’s important to go in the opposite direction of your hair’s growth, so the no!no! can reach as close to the root as possible. Also, if your hair is long enough to curl slightly, you may need to trim it down some, but be careful not to shave completely, as some hair still needs to be present.

After use, the NoNo Pro will leave you with a burnt smell and an arm, leg, chin, or upper lip full of stiff stubble. This is the result of your hair being “crystallized” and requires buffing with the included pad to achieve the smoothest results.

To see a long-term difference in hair thickness and density requires that a user treats each area with the no!no! 2-3 times every week, for a minimum of 4-6 weeks. You must continue using the no!no! to maintain any hair removal results.

Buyers should also be aware that the unit tips burn out, and need to be replaced about twice a year. This costs $7 per tip, or bulk packs of three offer one for free, and should be factored in when considering the purchase.

“How it Works” vs. How it Works

The NoNo Pro device sends electrical pulses through a thin, coated wire. When each hair makes contact with the wire, it delivers a small shock down the hair shaft and into the follicle. That heat pulse results in the burning smell you’ll often read about in user reviews. It also can have an effect on the hair follicle over time, which we’ll talk about in a minute.

In the How it Works section of the no!no! site, this process is said to occur with the patented “Thermicon” heating element, which “works using the scientific principles of thermal technology.” Their site also uses the word “thermodynamic” often, which makes the product sounds more like something NASA had originally developed to fly rockets.

In reality, thermodynamics is just the branch of physics that’s concerned with how heat relates to energy, and how that can make stuff work. So sure, it can mean fancy-pants inventions that take us into space. But you know what else uses thermodynamics? Your stove.

So how does the no!no! actually remove your unwanted hair? The folks at no!no! call what happens to your hair "crystallization", but mostly leaves this process to the reader’s imagination.

However, research shows that a hair growth can only be stopped by destroying the follicle, and the no!no! claims to do this with heat, unlike lasers that use light. Singing each hair shaft explains the rough, stubbly feeling, and is also why the area must be buffed to achieve the desirable smoothness.

Buyer Options

There’s a few different models of no!no! available, although the inherent differences in each model seem to be more oriented in color choice than addressing hair removal needs:

  • The 8800: This is the newest no!no! Hair model, which includes a slimmer profile and a status screen. Available in pink, white, and black. Price: $270.00.
  • Classic: One of the original models. Available in black and pink. Price: $249.95.
  • Plus: Includes many of the same features as the Classic, with the addition of three different treatment levels. Available in pink, green, and black. Price: $250.00.
  • Hair Pro: Sleek, slim design. Available in pink, blue, chrome, and black. Price: $290.00–310.00, depending on color.

Each device also comes with one narrow tip and one wide, a large buffer, a tip cleaning brush, charger, user manual CD, and a quick guide to get you up and going.

Is no!no! Worth the Investment?

The NoNo Pro promises both short and long-term hair removal, so we’ll address the results in two stages:

After personal use of the product on my arm, I found the area to have noticeably less hair but was not pleased with the resulting texture. Much like the result of singing a thread to prevent unraveling, no!no! use left my arm smelling like something overcooked and feeling rough with stubble even immediately after treatment.

Long-term use is reported to cause a noticeable reduction in hair density by customers who spoke about their experience with the product, both on HighYa’s previous no!no! review and YouTube videos found by searching the product’s name. These reviews all emphasize dedicated use over a long period, and only some were pleased with their results.

What Do Other Consumers Have to Say About the NoNo Pro

The no!no! catches a lot of heat online because their marketing message promises faster, professional-level hair removal; but even in the positive reviews that report actual hair removal, the results don’t match the marketing hype. While there were reported results of thinned hair and satisfied customers, it’s difficult to find a review that claims this product removed their hair completely. It’s important to remember that you must continue using the no!no! to maintain hair reduction or removal.

The most positive reviews state that some who stuck to their routine past the several month mark reported a thinning of hair. One positive review on HighYa’s previous overview of the no!no! state that it has drastically improved her appearance, and she very happy with the result. The individuals who report the highest level of satisfaction with their purchase tend to be those who struggled the most with a combination of unwanted hair (typically facial) and sensitive skin prior to using.

Concerns raised in reviews focused on the claim that hair removal results would be seen in just a 4-6 week time frame. Many reviewers expressed disappointment in the lack of reduced hair after regular use during this initial window and were dissatisfied enough with their purchase to return the product.

Another common complaint is that the NoNo Pro is not contoured properly to be useful on the chin or underarms.

NoNo Pro's Questionable Return Policy

Finally, there are enough reviews to raise an eyebrow regarding the no!no!'s return policy: the site promises a money-back guarantee (minus the cost of shipping) if you're not satisfied within 30 days from the date your no!no! is received. However, they require you call their customer service for a return authorization number (RMA) before mailing it back.

Some reviewers report being told the product must be used for 60 days before returning and being denied an RMA, so it’s unclear how frequently their policies on returns change and if would affect the guarantee. They at least offer the security of a one-year warranty to cover mechanical failures.

Bottom Line

The bottom line is that this product takes some serious commitment: Users who reported the best results claimed to have dedicated 30+ minutes per body area,  2-3 times a week for up to one year. So if you already spend several hours struggling with unwanted hair each week, but aren’t in the market for laser treatments, this product may be for you. For everyone else, it seems a little too steep an investment to be satisfied with the minimal results.

SEE ALSO: Which Hair Removal Strategy Suits You?

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92 Customer Reviews for NoNo Pro

Average Customer Rating: 1.5
Rating Snapshot:
5 stars: 8 4 stars: 3 3 stars: 0 2 stars: 4 1 stars: 77
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 92
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  • 8 out 9 people found this review helpful

    Does not work

    • Canyon, TX,
    • Jan 12, 2016

    I am completely dissatisfied with the NoNo & NoNo Pro. I used it for months & it does not work. I would not recommend this product to anyone. Enough said.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 6 people found this review helpful

    Positive Results

    I purchased the newest model on QVC for $200 with 5 payments, which made the item worth trying. It also came with extra buffing pads and three extra heads and a case.

    I've used the No No twice a day for five days. I noticed a remarkable difference yesterday. Waxing my bikini area is painful and expensive. I have light blonde fuzz on my face. The product is working and I can use it while watching TV. The show host expressed how important it is to USE the No No. So far I am very pleased.

    Bottom Line: Yes, I would recommend this to a friend

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  • 21 out 21 people found this review helpful

    Nothing but lies

    • Tallahassee FL,
    • Dec 14, 2015

    I tried this product and I saw no difference what so ever. I used it everyday and it does not work. NoNo had to send new tips because the first one burned out.

    The man on the ad is a liar. The hair on his arms are thicker than mine and it did not work and I did not see any difference.

    The return policy is to tricky. You have got to keep for 60 days in order to return it. But if you do not call right after the 60th day they will tell you waited too long.

     

     

    Bottom Line: No, I would not recommend this to a friend

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  • 43 out 44 people found this review helpful

    Do Not Buy

    • Nov 27, 2015

    Do NOT waste your time and money on this junk. Customer service is very rude and the No No Pro is made very cheaply. I wish I would have never seen that commercial. Please do not buy.

    Bottom Line: No, I would not recommend this to a friend

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  • 38 out 39 people found this review helpful

    Bad product

    • Cork City, Ireland,
    • Nov 25, 2015

    After paying nearly 200 for this item, it doesn't get the hair off and the product burns when using it.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 22 people found this review helpful

    Love the Nono

    • Weymouth, UK,
    • Nov 8, 2015

    I want to buy for years but was put off by poor reviews. Had some gift vouchers so thought what the heck.

    I have fuzzy hair on my face (bum fluff) and quite a few of the bristly variety. I have used it twice and found it very easy to use. No regrowth so far, not even on the coarse hair. I haven't tried on my body yet so can't comment on its performance. There is a smell of burning hair, shows it's working.

    I think it's not for everyone but for me I'd give it five stars.

    Bottom Line: Yes, I would recommend this to a friend

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  • 25 out 25 people found this review helpful

    Doesn't work

    • Marshall Texas,
    • Nov 6, 2015

    The NoNo Pro doesn't work as good as it says it does. It's very time-consuming. It doesn't look anything like they tell you and they have poor customer service, trying to get any help from them is impossible I think this company should be put out of business because it's nothing but a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 32 people found this review helpful

    How bad the NoNo is.

    • Devon, England, UK,
    • Oct 27, 2015

    The NoNo Pro did not work. We tried it on a friend too and she found it didn't work. I'm not happy.

    Bottom Line: No, I would not recommend this to a friend

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  • 35 out 36 people found this review helpful

    Dissatisfied

    • Clayton, NC,
    • Oct 16, 2015

    The No No does not work. It's just another product on TV advertising which was money waisted, $270.00 was thrown away!

    Bottom Line: No, I would not recommend this to a friend

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  • 43 out 43 people found this review helpful

    Big waste!

    • Colby, WI,
    • Oct 9, 2015

    I have the no! no! Pro5. I used the device on my arms. It took an hour just on one arm and yet there's still hair left. My leg hair grows really weird and some grow different ways so I had to move the device many ways to get it. All 3 tips were broken within three hours. So I ordered a ton of tips. My leg hair is still just as thick, grows just as fast. Basically all it is doing is burns the hair off. It doesn't lessen the amount of hair to grow. Yes buying razors sucks, as does razor burn and cuts but taking 20 minutes to an hour on each leg with the smell of burnt hair is ten times worse. Spending almost $300 on something that breaks so easily and doesn't really do much is an even bigger waste. Not worth the money.

    Bottom Line: No, I would not recommend this to a friend

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  • 38 out 38 people found this review helpful

    Disappointed in the NoNo

    I got the NoNo Pro as a gift as I'd pleaded with my husband for months to get me one, as the advertising promised smooth skin free of hair. Well there's false advertising. Really disappointed in the result. I haven't noticed any difference on my legs and when I use skin cream afterwards my skin stings. Wish I'd asked my husband to buy me a really good epilator as I would of gotten better results straight away. My advice is - don't waste your money on any NoNo product.

    Bottom Line: No, I would not recommend this to a friend

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