Founded in 2004 and based out of Orangeburg, NY, NoNo Pro Hair Removal claims that its patented “thermicon” technology can help remove hair better than waxing or shaving. This technology actually crystallizes hair by transmitting a gentle pulse of heat through it, while leaving the surrounding skin untouched. According to the company, no!no! Hair is suitable for both men and women, for all skin complexions, hair colors, and hair types, and can be used on most parts of the body.
With more than four million units sold across 55 countries, no!no! Pro Hair Removal has appeared online, on television, and in numerous fashion magazines. The company has an active social media presence with nearly 11,000 Facebook likes, and close to 2,500 Twitter followers. Amazingly, Radiancy, Inc.—the manufacturer of no!no! Hair—has 326 closed complaints with the Better Business Bureau, yet still maintains an A rating. However, the product does have an overwhelmingly negative online reputation.
How NoNo Pro Hair Removal Works
What differentiates NoNo Pro Hair Removal from the competition is its use of thermicon” technology. According to the company’s website, this patented technology uses a thermodynamic wire to transmit a gentle pulse of heat to your hair, which actually crystallizes it. During the process, the surrounding skin remains untouched, even while the device is gliding along. Despite the ease with which no!no! Hair can remove most body hair—including along the bikini line—the company states that it should never be used on the nipples or the genital area.
To begin using NoNo Pro Hair Remover, first make sure that your skin is clean and dry. Then, simply place one of the Thermicon tips onto the device, press the tip to your skin, and glide along in one slow, smooth, and steady motion. During this part, it’s important that you move against your hair’s grain (e.g. from wrist to elbow on your arm). If you’re using your no!no! Hair Removal correctly, a blue light will appear. The smell of burning hair is normal, and will lessen with frequent treatments.
Once you’ve addressed all the areas you need, all you have to do is buff your skin in order to exfoliate it, which removes any remaining crystallized hair. After treatment, you skin may be slightly red or irritated, which should fade quickly. NoNo Pro Hair Removal's manufacturer recommends using the device 2-3 times per week for the first 4-6 weeks, and only when necessary thereafter.
See Also: The Young & the Careless: 4 Skincare Mistakes You Should Avoid
no!no! Hair Removal claims that after you’ve used the device regularly for a few months, you’ll begin to notice that your hair has begun to regrow thinner. Eventually, they claim you’ll even be able to be able to stop using the device altogether, except for occasional maintenance.
NoNo Pro Hair Removal Pricing & Return Policy
no!no! Hair Removal devices come in four models:
- The 8800: This is the newest no!no! Hair model, which includes a slimmer profile and a status screen. Available in pink, white, and black. Price: $270.00.
- Classic: One of the original models. Available in black and pink. Price: $249.95.
- Plus: Includes many of the same features as the Classic, with the addition of three different treatment levels. Available in pink, green, and black. Price: $250.00.
- Hair Pro: Sleek, slim design. Available in pink, blue, chrome, and black. Price: $290.00-310.00, depending on color.
In addition to your no!no! Hair remover, each package comes complete with a set of Thermicon tips for the device, a buffer pad, and a travel case. Available accessories can vary by package as well.
If you’re not satisfied with your no!no! Hair Removal device, the company claims it can be returned for a full refund within 60 days—but only if purchased directly through their website. However, you must keep it for at least 45 days in order to also have the shipping and handling costs refunded. If you quickly do the math, this ultimately means you have a 15-day window to return it for a full refund.
See Also: Five Mistakes You Should Avoid to Prevent Damaged Hair
No additional details about the refund policy or return process are listed on the no!no! Hair website. However, it does indicate that this information will be included, along with a prepaid return shipping label, with your order.
Lastly, each no!no! Hair device is covered by a one-year warranty, but only for parts and service.
Bottom Line: Is NoNo Pro Hair Removal a Scam?
Despite the overwhelming number of negative reviews online, no!no! Hair devices do not appear to be a scam. But why? Based on our research—which includes material from several consumer watchdog groups—the device actually works, if used as directed. However, the catch is that it takes effort, patience, and time to get it to work as advertised. And, just like a wide variety of other beauty treatments, no!no! Hair appears to work much better for some individuals than it does for others.
With that said, no!no! Hair appears, at minimum, to be a more time-intensive hair removal process than many other traditional treatments. So, if you decide to purchase no!no! Hair, keep in mind that you may actually be paying for the “pleasure” of spending even more time on your hair removal.
I was lucky enough to get an honest sales rep who actually used this product herself - so I knew what I was getting myself into, unlike many other reviewers.
There are several issues that most never hear about before deciding to purchase/return. First: the infomercial is misleading - the results NoNo produces are almost solely cumulative. That means it could take months before you realize you absolutely love this product. And those are not passive months either: this is a product to which you need to commit.
You MUST use this at least 3 times a week and yes, at the beginning it can take half hour per facial session. However, I have thick dark facial hair that could grow a full beard in a month if left alone. No exaggeration.
You must also be prepared for the way results appear - slowly. So slowly you're not sure if you're imagining any change. Over time you will see re-growth is less coarse and lighter in color but you still need to use NoNo 3x week - and it will not get all the hair. And the hair must be short to begin with or it won't work (use something else prior to first NoNo session, then keep up with it using NoNo. Use NoNo the next day to jump start the process). You may still need to use something like Finishing Touch to clean up stray hairs. You may not notice most results for quite some time. And you should use it those three times each week even if you don't appear to need it. Works even better that way over time).
I dithered about returning it since it was sooo expensive and I didn't see lasting results before end of return period. However, I was prepared for all this by the honest sales rep who shared her own experience and encouraged me to only purchase if I were willing to make the time commitment and be patient enough to wait for results. During the wait, you can occasionally use another product for cleanup though the less often you do that, the more quickly you'll see NoNo begin to work.
Let's face it, if you're like me you have tried every cream, razor, depilatory, wax, electrolysis and know that none last forever, all take a time commitment and there are no permanent results ever. NoNo is no different - except over time, results are better and eventually you need only 10 mins instead of 30 because there IS less hair and it is easier to remove every time. But you won't notice that for months. And you won't be sure during those months if there really will be better results coming later.
If you allow that to discourage you will have wasted hundreds. But if you keep it up, after 6 months you will never want to be without this - you will wonder how you ever accepted the mediocre methods of the past and you will agree the manufacturer lived up to all claims (except permanent - nothing is 100% though this comes close). I also have very sensitive skin and this leaves the least damage of any other method I've tried.
However, if you're not expecting all the above… well let's just say i would have returned mine in a flash based on 30- 60 day trial period. And it is tough to keep up with when you're not seeing the results right away.
Keep at it though and it will be one if the best investments you ever made. Great on neck and chin, so-so on mustache, great on legs, not contoured properly for underarms.
And yes, you do need to buy expensive replacement tips when yours break or burn out. Sometimes you get a dud but they will replace them. Be aware though you should not go through more than 2 large and 2 small tips in a year (that means one replacement set in first year). Always ask if they have a bundle - they always do, and you can use the extras the following year - much less expensive that way. If you're going through tips any more often than that, you have a defective unit (it us overcharging the tips, causing them to burn out sooner. Call, they will replace the unit free of charge. It's NOT normal to go through new tips every 6 weeks!)
This has changed my life. But it did take nearly a year and a commitment of lots of time and patience three times a week. Now I still use it 2-3 times per week but only for 5 minutes each time. Well worth every annoyance and hassle it took to get there! And God bless honest reps who care that you expect the huge commitment you're making and who aren't going for just a quick sale.
Having used this product for a while, the design is poor, time consuming, and expensive. A complete waste of money. To do the chin, the design does not work. To do legs, the time required is ridiculous and can never achieve hair free. To do underarms is impossible. All in all, don't bother, it is not worth the money and I have one for sale if you do insist on trying it.
My wife ordered me to purchase one of these without knowing the outrages cost and negative reviews. I reluctantly bought one for her and she has not been happy with the results. Basically it's a waste of money.
Bought a NoNo 8800 model two years ago. Barely used it so I can't really say if it did anything (if I could have seen the results, I would have used it more).
Anyway after 2 years of barely any use, it won't work. No blue light, no smell of "burning hair." Nothing. Tried to replace the thermicoms (which, by the way, no where in the ad does it mention replacement frequency and cost). Tried replacing the charger as unit doesn't seem to hold a charge.
Bottom line is that I spent a lot of money and got nothing. I was informed by "customer care" that there's nothing they can do because their warranty is for one year only and they won't bend the rules for me. I've been burnt and duped.
I get sick to my stomach when I see their TV commercials that I helped pay for apparently.
They say you can get a refund within 60 days, but when you call you are told that you cannot since you must try it for the 60 days, we omitted to call and now are stuck with it, they will not help you in any ways, so, if you have the least problem with that thing, do not listen to them and demand a refund on the spot, but an even better choice, don't even bother. My wife tried this thing for a while for no results whatsoever.
I had my No No pro for seven months and my hair on my face is growing very slow, and it thinned out. I only use it once a month now. I followed their directions and it worked out great for me. You have to be patient and process is slow, but in the couple months hair does grow slower and thinner, I have sensitive Skin but no no never bother me like waxing does. I rather spend money on no no and these results than having to wax every two weeks.
I got a NoNo and used it for only two weeks. It takes too long to use and the smell is uncomfortable to me. However, the areas where I applied the NoNo have less and thiner hair one year later. So it does work even though I only used it for two weeks. I wish I had the patience to use it for the recommended six weeks. I returned the NoNo but had to pay sh&hd because I returned earlier. If you are the patient user this may work for you. For me waxing is faster.
A complete waste of time and money.
I purchased the nono pro, and had a good experience with customer service, however, that was the ONLY good experience. It took three weeks for delivery, due to bad weather, according to the representatives, and when I got the nono, the large thermicon tip didn't work, because the very flimsy wire that burns the hair was bent. I was supposed to get the hair reducing cream, but it was not included. So, I used the smaller tip instead, and started on my legs... What a nightmare! They recommend starting on the lowest level, but that didn't remove ANY HAIR WHATSOEVER, regardless of how many passes I made. I had to use the highest setting, and even then, I had to make about fifteen passes to remove the hair! The nono says to only make four! Even THEN, it didn't remove ALL the hair, just cut it in half basically. So, you have to use this buffer VERY aggressively in order for it to remove your hair, which left legs feeling raw and very dry. It took me 4 HOURS to do both legs, but I'm a big girl, so I would imagine if I were a much smaller woman, it might have taken two hours, which is still a ridiculous amount of time! I tried my face next, thinking I'd have better luck, but the nono is not shaped well enough to fit below your nostrils, and going over my chin was a total pain. Actually, every second using the nono was a total pain! I knew the very first day that this product wasn't for me. The hair started growing back the very next day. I called the reps, and spent thirty minutes on the phone listening to how I was doing it wrong. When I asked why it didn't remove all the hair, why I could still feel stubble, I was told, "It won't remove all the hair, because the wire can't touch your skin, or else it'll burn you." Then why did I pay 300 bucks for this thing? I had to wait 45 days to return it in order to get return shipping waived, and it took a week to get back to them. I followed my tracking number, and the same day it was in their office, I called and they immediately put in an order for my refund, which I received two business days later. I don't care if my hair grows back finer and more slowly, if I have to go through that experience for MONTHS before I even see results, it's not worth it. This product would be great if you found it for 9.99 in the bargain bin at Walmart. I also never got my large thermicon tip and cream, because it was mailed to the wrong address, and if you're not careful, the nono WILL burn your skin, especially in areas where skin is a little loose or folds, though the pain was slight. The commercial was so misleading! Shame on you, NONO.
The Government works better then the No No
I bought this product 5 months ago and I did everything I was suppose to. It doesn't work for thick dark hair. My 1st tip broke after the 3rd time using it. I'd rather have paid someone 270 dollars to punch me in the face then buy this worthless product. Don't waste your money people.
Save ur $$..I called to return..and they said I missed 60 day return by 2dayz! Really? I never order anything from TV.. and never will again! Wish I'd found reviews too!
I bought into the marketing on TV. The marketing is effective, "Not a laser! Not a razor! It's No!No!" The TV commercial makes it look and sound like such an easy solution to long-term hair removal that will make your life easier. NOT THE CASE! FAR FROM IT! It's similar to a laser in the sense that it's very tedious ... you have to SLOWLY run it across every last hair and then buff that area to completely remove the hair. Sometimes, you have to do it two or three times in one area to achieve the smooth result.
It's similar to a razor in the sense that the hair removal only lasts a day or two and then it grows back because the No!No! beam is only "burning off" the very top portion of the hair, just above the skin. The only plus to it ahead of using a razor is that there aren't any nicks in your skin at the end. Is it worth the amount of money they charge for it? NO!!!!!!! I got the "full meal deal" No!No! Pro that came with a power supply, three wide Thermicon tips, three narrow Thermicon tips, three buffer pads, a no!no! cleaning brush, some lotion, and both a user manual and disc with instructions on how to use it. I really gave this thing a fair trial. I tried it over and over again, several times, over the course of about two and a half months just in case I was doing it wrong the first time ... so I could make sure I was getting it right.
I also wanted to see if there would be less hair growth, over time, if I used it again and again. I tried all the buffers, all the Thermicon Tips. I really gave this thing a fair try. It's very disappointing. Honestly, I’ve gotten better results using a manual razor with shaving cream, an old-fashioned thirty-year-old electric razor, or Nair/Veet hair removal lotion. To me, if you’re going to charge hundreds of dollars for something, it had better save someone either a lot of time or a lot of money. This does neither. It takes forever and the hair grows back right away. Don't waste your money, people. Put it toward laser hair removal instead.