BetterHelp Reviews - See What Customers Are Saying

My experience has been absolutely amazing. I connected to the site, on a recommendation from a friend, at I time where I barely had enough bandwidth to get the help I needed. The site made it so incredibly easy to get help quickly and my counselor is fantastic and has been a huge help already.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I usually ignore the ads on social media but this one intrigued me and also, yes, my pain got great enough. With Covid invading and halting our lives, and my mental health never taking a break, I needed something FAST. BetterHelp was there.

It is so user-friendly and they matched me perfectly with my counselor.

It is so much cheaper than a local therapist and I like how I have the option to chose my schedule.

Please give this service a chance. You are not just another customer, they care about you. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is really great, I have actually recommended it to a ton of my friends. I never saw myself as someone who needed to go to therapy but BetterHelp has actually HELPED me. It is a great service and not a bad price for the high-quality counselors that are matched to you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I decided to try BetterHelp because my anxiety felt crushing. I wish I would have reached out sooner, but I'm so grateful I finally did it. My counselor is kind and calm and helps me think with a fresh perspective without any judgment. It feels safe to tell her all the things bouncing around in my head I'd never want my family or friends to hear.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very good option if you are not comfortable seeing somebody in person during the pandemic, but also if you do not feel on one level with counselors that would be available in your region. It is so easy to match a suitable counselor to your needs and my experiences have been great. I was matched with a professional that I cannot recommend enough. She has given me plenty of good advice and it made me feel instantly better talking to her. I think anyone can benefit from starting therapy on BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Great service that connects you with counselors, group educational sessions, and a journal to track your moods and progress.

I've been using all three for 3 weeks now and it's been a solid support system for me and my wife.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The day I decided to sign up for BetterHelp, I was hurting. Although I didn’t know what to expect and thought it was a bit expensive for me, I didn’t care. I needed some help and needed it right there and then. Today I am glad to say that I don’t regret a bit of having made that choice. Working with Lyn was a great experience and I am thankful she was the one I was assigned to. She is very attentive and listens to me ramble every time. I needed that as I had too much on my chest. She helped me embraced a choice I wanted and needed to make a long time ago without regretting some of the choices I had already made. Thanks again Lyn and keep doing what you do best.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It took a few tries to get matched with the right counselor (just as in real life), but once I got my last one, my life got better within a year. I was suicidal at the initial meeting, and a year later I am able to quit counseling despite going through many difficult things in that year. I felt lucky to be able to change counselors fairly easily despite the hassle of retelling the story every time.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was looking for support and insight during this COVID-19 shutdown.

I'm glad I gave BetterHelp a try.

They begin with a series of questions to help narrow down a counselor match. I decided to be open to the process and just see how it goes. It's turned out to be helpful so far.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This platform has been so helpful to me for my mental health. At first, I was hesitant because of previous reviews. But after being matched with an awesome counselor, I’ve made so much progress in my life than I have made from other therapy sources I’ve tried. The best of all is that it was affordable, because as university students, we need affordable options. I highly recommend this to anyone who needs quick and affordable help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provided me with a great service. The counselor I had in particular was amazing, she supported me through a very low period of time without being forceful or judgemental. Through advice and guidance I have been able to learn coping strategies on how to approach my low moods, how to avoid them, and what to do when I am experiencing one.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp was helpful to my healing. I have struggled for many years with anxiety and stress. I got paired with an incredible therapist that helped me understand how I can improve my life. I recommend therapy and especially the BetterHelp app to anyone who wants to improve their well-being and mental health.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Having the opportunity to speak to my therapist on my phone has been a terrific opportunity for me. I am on my phone for my work, and for health reasons it’s hard for me to get away for in-person appointments. So the convenience is awesome. It is not hard to do this. My therapist helps me to focus on my goals, communicate more successfully, and mentally plan my week. I recommend BetterHelp for anyone seeking therapy, not only people like me who find it difficult to get out. It’s worth every single penny!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Speaking to my counselor the last few months has been extremely helpful as we transition from quarantine back to some new kind of normal. My counselor has helped me to process things that I have reflected on in quarantine, and prepare me for how to set boundaries and expectations as I move forward.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was easy to sign up for, let them know my needs, and then they assigned me a therapist. She’s wonderful. I can contact her any time I wish, and she gets back to me quickly. She’s my champion, and it’s wonderful to have someone to bounce my emotional ideas off of.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very user-friendly app. It’s very easy to maneuver around and change therapists if need be. It was super easy and super quick to change therapists. Most therapists offer a variety of communications like calling, texting, and video call. I found the perfect therapist for me on the first try.

I’ve been in therapy for a few years now, but the most efficient years have been with BetterHelp. I can reach my therapist at any point in the day and can even mark a message as urgent if I need them to respond ASAP. This comes in handy for someone who deals with PTSD and anxiety.

My therapist Karie Bliss is an actual life-saver and changer. This app has completely changed my life forever.

The only complaint I have is that it’s expensive and some therapists on here care more about their clients in their private practice than the clients at BetterHelp. However, I feel like this is due to the fact that therapists on here don’t get paid as much as they should. That goes hand in hand with it being expensive, though. Sometimes it’s hard to get a good signal so the call with drop or freeze.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp isn’t cheap. If you need a daily text buddy, this may be ideal. If you want real therapy, this is probably not the route for you.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was dubious before starting this process but it's been such a help. Taking the leap to change for the better is really scary but BetterHelp made it less so. I have the app on my phone, which means I'm never far away from help and it is less intimidating than going to someone's office for a session. I can be comfortable at home and still get the help I need. My therapist, who I chose, is also lovely and so professional. I recommend this app to everyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I cannot say how grateful I am for finding this site. Actually, it was an ad on TV, and I thought I'd google it to see what it was like. I read a little, then signed up for a therapist, and waited. It did not take long and I was matched with an appointment set up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

For me it's great. I can be 100% honest because it will not interfere with my relations with other doctors I use. I like this, searching my soul, my brain, behavior, etc.

Nice person too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched with the right therapist for me within 24 hours, who had availability that week and is able to immediately help me work through major life changes. The platform is easy to use and contains useful tools.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist has gone above and beyond to help me get through a tough time. I can’t believe that BetterHelp lets me message back and forth with the therapist every day.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have tried to get into therapy in the past but the cost of a single session and awfully long wait times have been discouraging. I saw an ad for BetterHelp and decided to give it a try. The simplicity of the whole process is absolutely one of the things that attracted me from the start. I am very grateful to my counselor, Dr. Landwehr, for providing me with the help that I've needed. Highly recommend it to anyone considering this!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've tried in-person therapy and hated it. I put my mental health on the back of the shelf for years and let myself sink into a place I didn't think I could get out of. I love that I can talk to y therapist every day, share journal entries about anything and everything, and the groupinars are helpful in so many ways.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is not only affordable, but it actually takes your needs and listens to them. They ask you to take a survey, and match you up with a therapist they think will work for you. They have a different therapist for everyone. Religious, sexuality, non-religious, trauma, etc.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an incredible blessing to me! I heard about their online counseling program on a radio station I listen to. My therapist has been so helpful and timely regarding the thought-provoking questions he has asked me and he truly listens to me and is honest with me. I couldn’t have asked for a better counseling situation.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Miranda Metcalf is the best. She is kind and thoughtful. She helped me through some rough times. She’s always there when you need her.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend