BetterHelp Reviews - See What Customers Are Saying

Whenever I thought about having to find a new therapist I’ve always dreaded the process and the interviewing and all the effort that was necessary to get into it. BetterHelp has brought that process to the internet and I feel as though I am now part of the process to find my therapist. For me, the first one was the charm. I’m sure there are others that have to go through multiples but at least it’s not like starting over if the person doesn’t fit and you both agree that you don’t fit then you can move on to the next one and it’ll do the same thing. Just remember, you’re in charge and this person really is your employee first and everything after that is what grows as you go through therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My time with my therapist has been by far the best thing I’ve ever done for myself. She is highly educated and has years of experience to back her up. I’ve never felt led astray by her words. She always makes me feel better and I wholeheartedly believe she truly wants to see me succeed in my mental health journey. There’s no doubt she listens, understands, and makes her recommendations tuned toward me. Which I find to be an incredibly special skill set. I know she is talking to me with her advice and it directly relates to me. Not just something spoken from a book. I have come further in my journey to better mental health with my therapist than with anything else I’ve ever tried. I’m so happy to have someone who cares, like genuinely cares.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I never thought I’d have the time to have therapy sessions once a week, with my work schedule, but BetterHelp has proved me wrong! Love this service and all it stands for. Now the busy people of the world can get the mental help care they need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My therapist, Mark, makes me feel heard and understood. I can depend on him to be responsive based on my needs for each meeting. He is kind and attentive. I feel that I can trust him to provide quality counseling services.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had the utmost experience using BetterHelp. Since the pandemic, I was having difficulty finding a therapist and despite my health insurance, it was a hassle to find a therapist within my coverage. BetterHelp is amazing because of its convenience for me, being able to message or talk to my therapist whenever I need. With my job, it’s difficult to take time off during the day but with BetterHelp I’m able to schedule virtual services throughout the evenings and early mornings. Also, canceling and rescheduling are a breeze, so I don’t feel tied to co-pays and cancel fees. Beyond that, my therapist was perfectly selected for me based on my needs. BetterHelp is an integral part of my health!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Professional and on the ball. This app makes it easy to get excellent help in a quick and reasonably-priced way. I really needed help and BetterHelp ticked all the boxes. Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love the flexibility offered by BetterHelp, with methods of contact and scheduling. It's easy to schedule and to change therapists if needed. I have had the same luck finding a therapist that is right for me using BetterHelp, as I've had with in-person therapy. I get a lot out of my sessions and even though I prefer in-person to video, it just doesn't fit in my schedule. My therapist offers evening and weekend appointments and you just can't beat that!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have enjoyed my therapist so much! I was matched with her on the first time and experienced so many great things. She was so accommodating, understanding, and relatable! She made therapy fun and it felt like I was speaking with a trusted friend. I value her advice and her kind heart and I am so thankful to have a first experience with therapy and an Autism diagnosis with open-minded and interesting individuals.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Totally worth it, I wasn't interested until I knew I needed professional help at my convenience. As a college student who travels frequently, it's very difficult to have consistent therapy, especially in person. Therefore having this outlet always available to me has bettered myself in the short time I have been using it, which has been about almost a month.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m not very tech-savvy, and I was able to use it with ease. I thought I might need to switch therapists a few times before landing on one I thought was a good fit, but I felt comfortable with Jaunice Foust right away. But the app makes it easy to switch if you feel the need to. I have been able to handle stressful situations better. I don’t overreact. I highly recommend.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Finding help through BetterHelp has been the most painless experience I've encountered when searching for a therapist! And the convenience of everything being online. I can get the help I need through my mobile device!

I found BetterHelp through an ad on social media. I was just looking, to see what they were about. I didn't expect to find a therapist and be booked within several minutes! I'm so glad my curiosity landed me here! It's more than just chatting with your therapist, they have free live seminars "groupinars", as well! You can tune in and listen to the topic of your choice. I recommend BetterHelp 100%. And no, this isn't a paid ad, and I'm not an employee, I swear!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp for a year and am grateful for the progress I have made with my mental wellness.

My therapist cares and responds whenever I send her a message.

We have a weekly appointment, and then I can message her during the week with updates or if I need her. I have recommended BetterHelp to colleagues, friends, and family members as a resource.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp. I pay a monthly fee of $180, which to me is definitely worth it. First of all, you can request another therapist until you find one that you really vibe with. I went through two before I found the one that I loved. My therapist encourages me to send messages throughout the week in between sessions if I'm having a hard time or just need someone to talk to. She responds within 24 hours every time. Then you get to choose if you would like your live sessions through text, phone call, or video. I always do video because I like to see who I'm talking to, but you can pick whatever you're comfortable with. You get one live session a week and unlimited texts that they will respond to whenever they have the time. I love BetterHelp and I think it's well worth the money. If you're in a pinch you can pay per session, but I haven't done that yet.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This has been a helpful experience, so far. I was paired with a kind and helpful therapist to guide me through my first time in therapy. The video format is a great option for me. As in all digital communication, some patience is required on initial setup. This was easier than Zoom, and the app has all the helpful interface needed. I recommend BetterHelp to anyone looking for therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I felt like I was in crisis mode and was able to get help fast. My therapist understood what was going on and offered practical advice that clicked. I really love how easy it has been to get therapy in a timely manner. It’s so hard to choose a therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me get through the toughest parts of my life and added so much clarity to the past experiences that shaped me to be the person I am today. Never felt judged but always felt supported.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

In a world post-pandemic, mental health has been a struggle for all, and finding an expert to talk to, dealing with insurance, the whole search has not been easy. BetterHelp is easily accessible and I was matched instantly with someone that fit my preferences. For less than a tank of gas and one session per week, I have already improved many areas in my life that I have struggled with. Highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From the admin (support staff) to the easy-to-navigate app, I’ve thoroughly enjoyed my experience with BetterHelp. My therapist, Kerline Alexis, has been a Godsend and I can honestly say she has made a difference in my overall well-being in less than a month. BetterHelp is the best thing that has happened to me in a long time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with my therapist has been amazing. I finally feel comfortable exposing myself to someone and feel safe. And that’s hard to do. I feel that my words are heard and understood.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I didn't expect to need therapy - until I needed it. I was concerned with going to someone local and running into them at the grocery store.

BetterHelp matched me with the perfect therapist - they have an awesome matching procedure - I have a therapist who understood my issues, was compassionate, listened, and was thoughtful. Couldn't ask for a better experience.

I love how there are the journal, private, and group sessions - makes the whole experience economic and so useful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Having someone to listen, and to give healthy feedback, has been very helpful to me. I suffered a traumatic event, something I wouldn't wish on anyone, and to have a counselor able to be there literally any time I need someone to talk to is priceless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Better than going to a therapist in office. Easily accessible and actually affordable. The option to switch therapists if the one you were given doesn’t work for you and you also get to narrow down the type of therapist you want to begin with, e.i. someone of the same gender or race so that they can understand certain struggles you may have had on a better level. They even offer financial aid on an already low-cost platform and it’s easy to access.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

It is so hard to get in to see a therapist face to face. I am an introvert and have trouble talking about myself when people are looking at me. Being able to chat with my therapist has allowed me to open up and learn about myself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Just started therapy and I already feel like my head is clear. Talking through all the thoughts in my head and having her help me dissect them and work through them has put my mind at ease.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp through a YouTube creator I follow. It has been the best decision I’ve made for myself! My therapist is a godsend! She has helped me tremendously!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I just started using this app but right away I knew I was going to love it. It is easy to navigate and the quiz questions are very thorough and personal, which I love because they match you with the best therapist FOR YOU. I definitely believe that was the case for me. My therapist is specialized and experienced in every area that I need help in and certain things that I preferred in a therapist is exactly what she is. I knew I needed to talk to someone but the idea of having to visit an office, pay a large copay, and have to deal with insurance was just too much for me to handle with my work schedule. BetterHelp has easy payment options and it’s a lot less stressful. I truly appreciate this app so much because if it wasn’t this easy, I would probably still be suffering alone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp’s web and mobile versions make it incredibly easy to access your therapist like never before. At a time, one used to have to schedule a session and only be able to receive therapeutic support when they could SEE their therapist IN PERSON. And that is if you could afford it.

With Betterhelp, I was not only able to meet for a session with my therapist virtually, I was also able to chat, send audio messages, even (optionally) share journal entries. This helped to fill in the gaps in between virtual sessions and it didn’t feel like I was completely starting from scratch, having to retell old stories.

The rate for four weeks at a time was affordable and reasonable given all of those ways to connect with my therapist. We covered so much in 4-5 months together and I’m so grateful something like this exists to support me in my health and wellness!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend