BetterHelp Reviews - See What Customers Are Saying

I love that I don’t have to get myself together and leave the house to talk with a therapist. I would end up canceling most therapy appointments from the anxiety of having to go. The fact that I get to sit at home and not even get out of bed is what makes this service so great!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I've never done therapy before and tried it because of how easy and affordable BetterHelp is. If you've ever considered therapy, this is an affordable and low-risk way to try it. As a generally happy person, I found the help I received to alleviate almost any frustration that I had in my relationship. I highly recommend it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is exactly what I needed. Being able to get therapy from the comfort of my own home is awesome. I was able to get matched with a therapist within 24 hours and she's been such a great help. BetterHelp is very affordable and they have financial assistance available for those who need it. I love the fact that I can get the app on all of my devices so I can access it anywhere at any time. I also love that I can message my therapist at any time rather than having to wait until my next session to bring something up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The changes that I have seen in my life since I started using BetterHelp are powerful. My therapist is amazing to work with and I love how the BetterHelp platform provides so many tools, like the journal and the worksheets, to help make the progress feel tangible. The customer service at BetterHelp is probably the best customer service I have ever experienced, too! Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great tool to have in your life.

They make finding the perfect therapist so easy. Once I filled out everything I needed help with, what my major concerns were, I received a message about who I was matched with.

I am so happy with my therapist and am so thankful to have Ann in my life.

If you are struggling with life and everything it’s been throwing at you, I would seriously recommend that you give BetterHelp a try.

Signing up for BetterHelp has truly been one of the best decisions I have ever made in my life. I still have issues that I am dealing with but now I have someone to talk to help me work through them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such an improvement in my life. Dr. Colleli helps me each session to figure out life’s challenges, so glad I met her! Looking forward for what is to come.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was overwhelmed with searching for a way to get the therapy I needed. From I coat of therapy to location, to new patient availability, I wasn’t having at luck where I live. Thanks to the BetterHelp app, I can get therapy anytime I want right on my phone or computer. The app makes scheduling live sessions and messaging my therapist in between live sessions super easy. The app has a journal that makes great suggestions for me to document my growth and shortfalls. Journal entries can easily be shared with my therapist to be discussed during our live sessions too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never done therapy before but knew it was something I needed for my own healing right now. I was nervous about it, but the BetterHelp platform makes it so easy to connect, communicate, and do virtual appointments from the comfort of my own home without going through the annoyance of schedulers. I'm very pleased with the therapist I was matched with, and am so grateful for the work of BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was being crushed under stresses that no one else could truly comprehend. That wasn't what Kathee tried to do, she just tried to help me do the comprehending. Helping me turn pages in my life like an incomplete novel. My body felt like it was going to give up, I had a tremendous amount of pain lifted from me. I honestly believe I would have died had I not been seen especially so quickly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The process was quick and easy! I was paired with a wonderful therapist and I'm looking forward to growth. I highly recommend this service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a life line on a number of difficult transitions in my life - it has been a resource that I keep coming back to, but I have recently decided that it is a support that is worth maintaining on a long-term basis for impartial support and continued growth.

Better help has a broad range of therapists to support all concerns with a variety of different tools. If you don't find the right therapist at first, do reach out to their customer support team who can help you better determine your needs and select an appropriate therapist.

What I find invaluable is the ability to journal and have quick objective feedback in text form on challenges you face in between sessions or unhelpful thought patterns and distortions I have. Whereby, working purely a session basis with therapists previously had never worked for me because by the time I met them, the moment or challenge had passed - especially with relationship and communication challenges.

Another this is the matching service tool, it's rubbish. You should be able to peruse therapist according to area of the challenge of skills needed. It may also be useful to have a phone consultation to help with the matching and to explain the different types of therapy.

Also, being able to schedule the same therapist at the same time each week would be amazing, and would help me to not miss sessions. I'm better with a regular routine. At the moment, I can't re-book until I've had the session. So it's impossible to keep the same time each week.

Regarding the subscription, it jumps from quarterly, to bi-annually, to annually. It would be great if there was an option in between bi-annually and annually i.e. to pay for 9 months upfront. Also to have the option of being able to have more regular sessions.

Lastly, I don't like the fact that the therapist doesn't get paid for no-shows when BetterHelp takes a monthly subscription. Therapists should not lose out on this revenue because I don't show up, whilst BetterHelp's revenue isn't affected. This doesn't sit right with me. I would seriously consider switching or stopping with BetterHelp because of this. For me, it's ethically wrong. When I become aware of an alternative I will switch.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Before completing the (very quick) sign-up process, I'd have to admit I was kind of skeptical, but after signing up and being matched with a therapist almost instantly, I knew right then I'd be sticking with BetterHelp. BetterHelp has some top-of-the-line therapists who will work with you about any issue you bring to their attention and give you many alternatives to help you with said issue. You can also log in anytime or just put your pin in if you don't have your login information saved and send a message to your therapist, no waiting for the website to open up or anything! I truly see myself using BetterHelp more in the future.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been foundational in my recovery from an extraordinarily traumatic series of events that left me temporarily limited. I have experienced a wonderful recovery which, though in progress, has been greatly facilitated by these services.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have struggled with anxiety since I was a child. It produces symptoms similar to ADHD and OCD, making it hard to concentrate, feel present in the moment, and trust the people around me. BetterHelp is a real daily way for me to strengthen myself against my intrusive thoughts; I love the journal feature I often feel better as soon as I write something down. And I can message my therapist anytime.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am surprised by how effective my video sessions have been. My therapist is a real therapist, not a coach or whatever. I have been in face-to-face therapy and this is just as good. Plus, I can take my sessions in my car for privacy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been fortunate enough to find this platform and be matched with a great (for me) therapist. The inital questionnaires weren't overwhelming, and the turn around was incredibly fast, considering all the criteria. I was matched well, and the platform itself (which I use on my phone) makes it very easy to stay connected as needed.

I have had a few issues (possibly with my phone) where the video connection in-app seems to have issues with either the audio or video connection, but always quick to resolve (and if it's problematic, super easy to switch to phone or text).

The app has a ton of functions included, such as journaling, worksheets, and exercises, and is very easy to schedule/change appointments. It has made a huge difference for me to be able to access good, legitimate mental health care from my home/on the go.

If you are considering therapy but not sure if it is workable in an app, I'd urge you to give it a try. It has been a wonderful experience for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had an extremely positive experience with BetterHelp. I would recommend them to anyone and everyone. The therapist is very professional and makes recommendations I can use. I always feel as if I have her full attention. The company BetterHelp stays in contact with me. So far it's been a win-win situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was recommended this therapy company through passing for one of my jobs and it caught my attention.

At first, I didn't know what to think regarding some aspect of the service, but now being a patient I truly feel it is worth it. I enjoy the daily questions in the journal as a form of self-reflection. More importantly, it allows you to share those thoughts with your therapist if you would like. This feature is awesome because it helps you connect with the therapist in between session, therefore it gives the doc some insight into what is going on, on a deeper level. Keeps you connected.

Moreover, it just helps you reflect.

The best of it all is it searches for a therapist that best fits your profile. I hated this part when I sought out therapy the first time via my insurance. I found that step to be stressful considering I already had other things going on. I'm not sure if it was luck this time around where BetterHelp connected me to a therapist it felt was a great fit for me, I just know it was a great selection. I'm am pleased so far with my therapist and the company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

10/10, this platform is amazing and you get immediate help at a great value. Easy to change therapists if the one you have doesn’t fit, and matches are super quick! Plus, there’s all that amazing self-knowledge they offer with many groups to attend per day. I realized I can get as better as quickly as I can via the highly responsive, abundant platform they offer. Just truly amazing in both the UI, product, and quality care network.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, the most flexible and affordable therapy service you will find. I have had such a wonderful experience! You really can customize your therapy service with specifics about what you're looking for and need from a therapist. The flexibility is amazing and you just can't beat the price.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I really have enjoyed my experience with my therapist, Ms. Senior, and with BetterHelp.

I am a busy professional and it’s hard for me to drive to be seen. It’s also great to be able to see somebody that doesn’t live in the same town. BetterHelp works out the best. I can journal my thoughts or text my therapist and she will respond back within a day or sooner. Usually sooner. It is so very nice to have somebody that can listen to you and respond so quickly. I really enjoy the app. And it has been very easy for the most part. I wasn’t sure if it was going to be for me at first but it was so easy and it just worked.

Looking forward to knowing myself better this year, and being able to enjoy life more with less stress! Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Getting matched with the right therapist was a breeze. I was able to meet with my therapist in a matter of days. I was a little apprehensive of therapy via video but I actually really like it. It is extremely convenient and nothing is really lost in the exchanges.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp’s offering of professionals from all walks of life and therapeutic modalities is wonderful. The interface is very user-friendly and straightforward. Furthermore, you can tell they are a company that truly cares and considers their customers. Between their payment options and quick customer service response, I would recommend the platform to anyone I know.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Over the past 22 years, I have encountered numerous psychiatrists, nurse practitioners, counselors, therapists, and psychologists. Rhonda is by far the best I have talked with. I have educated myself significantly throughout my journey of maintaining stability while enduring the struggles of a mental disorder.

She doesn't listen to respond with generic phrases or try to change your thoughts and feelings. She is attentive to everything you share, provides wisdom and guidance with knowledgeable information, resources, and tools. Rhonda has an energy about her that automatically has you feeling comfortable during the 1st session. She asks, "What do you need from me? What can I do for you?" That is something that has always been missing. The first time she asked me, it took me back a little bit and I had to think for a moment what I really needed. It's always been someone telling me what they thought I needed and that never worked out in my favor.

Rhonda and I have a great connection and I only hope others will have the same opportunity as I have with her. I know I'm not the only one who feels this way.

Thank you Rhonda!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My therapist at BetterHelp has been a blessing in my life. I connected instantly with Heidi, my therapist, and I look forward to talking with her every week. I dreaded therapy sessions before I met her. Doing it online is great as I live outside the US and feel very isolated where I am.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love this service. When I’m in “the black place”, it’s hard for me to leave my home, so having someone to counsel with over the phone is very helpful and lovely. My counselor is extremely patient and kind. She stays in touch with upbeat, positive messages, and has helped me start to heal.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent therapy platform because first, it is affordable and beneficial, they have great webinars that are rich in useful information for different topics and overall wellbeing. Every time I attend webinars I learn something new. Second, you can choose your therapist based on your criteria. And so far I like the therapy sessions because if you commit to attending you will get better. Plus there is a journaling feature, which is great.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend