BetterHelp Reviews - See What Customers Are Saying

I'm usually not one to write reviews, but whether or not you believe that, I hope you trust my word in saying BetterHelp is really amazing; especially with the pandemic and quarantine happening. You are able to stay in touch with your therapist, and message them whenever you need. Also, there are tons of webinars that touch on things from managing life to dealing with your past, present, and future life problems; or in my case staying in the present and not worrying!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Refreshing, allows me to be my authentic self and feel safe sharing my feelings. It’s helping me be a better me to myself and others.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’m so glad I was able to find BetterHelp. This is an amazing service that pairs you with a great counselor. They have awesome customer service and are so willing to help you in any way they can.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been AMAZING. I have been in counseling with my virtual counselor from BetterHelp since July of 2020. This is the longest I have ever consistently stayed in therapy. We have uncovered so much since July and I am extremely thankful I have found a counselor like mine.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I didn't trust counselors and grew up in a religious house where mental health was cured from praying and trusting Jesus. After BetterHelp found a counselor for me I've cleared a lot of confusion and answered alot of questions. Worth everything!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been very refreshing. I was matched with a therapist very quickly and was able to begin text messaging with my therapist immediately. She responded at least once a day and I was able to establish a connection over messaging very quickly. Soon after connecting with her, she made it clear that we could continue with therapy through messaging, or use calling or videos. This flexibility allowed me to connect with her on my own time and however I was comfortable. Although I haven’t used it, there is also a section for emergency contact in case your therapist is unavailable during your time of need. The app makes therapy very accessible and flexible, I am very happy with my experience so far.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have seen my fair share of therapists and even a psychiatrist, and having the ability to talk to someone at any time of the day during any day of the week is truly a blessing. Whether it’s over text or video, I have felt so much more comfortable in my own safe space talking about my issues rather than a stuffy office where I feel completely uncomfortable. I am truly happy with what BetterHelp has done for me and will not hesitate to use again if I find myself in the need of some therapy. Thank you!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an awesome service. Being able to connect with an experienced therapist has been nothing short of a Godsent. I have achieved so much in my mental health since signing up with BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am finding my doctor is knowledgeable and aware of my stress. He is kind, always on time, and non-judgemental.

I can talk to someone who understands legal and knows this makes no sense. Hoping he will be there for me. His breathing exercises have helped. Me as well. I love this way of therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Very high price to pay to receive rude behavior from a professional therapist with over 10+ years of experience. I believe she’s a scam artist or this website is a ripoff. I’m very unhappy.

Bottom Line: No, I would not recommend this to a friend

My experience has been nothing but positive. This has given me the ability to pull from strength I didn’t know I had. My counselor understands my issues and can relate to my needs.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is affordable. Many therapists are accomplished and the possibility to switch if the fit is not great is wonderful.

I like the different options to communicate with therapists. It really depends on the therapist if, how often, and how quickly they'll respond to messages.

I have had it twice now that a therapist leaves BetterHelp and I can't continue with them for different reasons. This is devastating when you're in therapy and really finally feel a click with a therapist.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I got matched with a counselor within 48 hours and actually was fortunate enough to get a phone session the night I got matched. Had issues and worries about my future and dealing with grief over a loss of a loved one.

My counselor was attentive, gave sound advice, and helped me to sort out the emotional baggage I was carrying for quite some time.

Recommended!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I got this app as an alternative from doing traditional counseling locally and in person. BetterHelp is more affordable, accessible, and just as good as any other counseling. It was definitely worth the try and I definitely needed it. It’s also nice to be matched with a counselor and be able to change one as needed rather than to go find one out in town and spend all that time to find the perfect one.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I believe the first step one takes in their wellness journey is to acknowledge the need to reach out for help and guidance. I reached out to BetterHelp, unsure of what the outcome would be but determined to find the peace and happiness I felt I deserved. BetterHelp expeditiously responded to my inquiry. I completed a brief survey and was then matched with a therapist. Even though my first few sessions were emotionally charged, I felt heard. My therapist acknowledged the pain I was experiencing while supporting my worthiness of peace and happiness. Once I felt heard, I was then guided to reflect on my own core values that have become my beacon of light and hope as I continue along my wellness journey. I have learned to include some practices in my daily routine that promote a positive and healthy mindset.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

If you are thinking about counseling, this is an excellent way and an excellent place to get it. I said it's the best of both worlds because, you can get excellent therapy and do it from the comfort of your own home, in your pajamas if you want.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Having therapy at your fingertips is a godsend. I love how much I can change therapists if necessary and the one I have right now is amazing! Quick to respond and she listens to me. That's the biggest takeaway when dealing with someone who is handling depression/anxiety, the need to be heard, and mine does that.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I called here looking for info, I had called about 10 other treatment facilities and got nasty attitudes. This lady answered and was the sweetest most helpful receptionist. I had to call back and get her name and thank her because that is the person you want to speak with to help you through a tough time like many people who call there.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love having an option to instantly text pics or messages to my counselor and get answers almost instantly. I feel like my counseling via the app is much more supportive than in person.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd been a true skeptic of counseling but now after experiencing the true therapeutic effects of counseling the BetterHelp platform has shown me I'm their biggest cheerleader!

It's really helped and for the first time in 20 years, I can truly see the light at the end of the tunnel.

I urge everyone to give them a try, you won't regret it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had such a great experience with BetterHelp so far. My therapist is incredible. It is the best app I've ever downloaded.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such an amazing help to me and my family. I'm already better than I was and closer to where I want to be. Nice and helpful staff and all in a timely manner. I recommend BetterHelp to anyone that is in need of therapy!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The technology within the app is very user-friendly and modern. The cost is fair and the many options to communicate with your counselor are fantastic. With so many counselors available, you're guaranteed a great match. I have recommended BetterHelp to others thus far. Great app and great service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service rocks! For the price of one in-person session I can text my therapist any time, day or night, regardless of where I am (away on a job out of town or in another state on vacation). I can set up my sessions on my schedule, too. This has been life-changing for me. I can’t recommend this enough. I was matched with a great therapist right off the bat from the options I chose when I was getting set up. I can ask him anything and he responds quickly and calmly, he’s very grounding.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is super convenient and easy to use. I would recommend it to anyone who is short on time or doesn't want to spend months on a waiting list just to get a consultation with a counselor. They have great therapists/counselors as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp connects you with qualified therapists who use a variety of platforms to communicate; text messaging and live sessions via phone or video. It is heavy on the text/messaging and live sessions are only 30 minutes long. It would be better if they were 45 minutes, it's hard to get into much depth with such a short clock but it's meant to supplemented at other times with texts. Therapists are quick to respond and it is possible to switch therapists if you don't click with who you're assigned.

It's great to be able to start therapy within days of signing up, waiting lists for traditional therapists run several months. It's not cheap, but it's worth trying for a month or two if you're able. Therapists provide additional resources you can use outside of the app.

You're only able to schedule one live session in advance at a time, which is frustrating, but there are typically several times open, including early morning and late night. It's a flexible, quality option for those who need help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have had multiple counselors at BetterHelp throughout different stages of my life, transitions, everything. I have started, stopped, been mute for a bit, been super active for a bit. BetterHelp accommodates you for your needs, for your schedule, for what you need exactly when you need it. At the end of the day, everybody needs an outlet to talk to without judgment, with resources, and separate from your life - totally objective, seeking your needs first and foremost. I have found that with BetterHelp on a new level. I've had great therapists in the past, but the ability to change even the way you chat (messaging, instant messaging, video, etc.) helps get me to that meeting...to the next meeting...and I really appreciate that. I'm very excited and I tell everybody I'm close with to look into BetterHelp - it doesn't have a negative connotation and it normalizes the term "therapy". It's the new normal.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend