Beverly Hills MD

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Beverly Hills MD

Overall Rating

4.5

1209 Customer Reviews

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Summary

Beverly Hills MD skincare products claim to help you recapture your youth with ingredients that are clinically-proven to fill in wrinkles and restore lost moisture to your skin.

Pros

  • Many ingredients show clinical evidence for counteracting some of the signs of aging
  • No auto-ship requirements
  • Very positive customer reviews

Cons

  • Some accounts of poor customer service experiences
  • Products may be more expensive than other brands

Customer Reviews

4.5 Stars out of 1209 Reviews
5 Star:71% 4 Star:18% 3 Star:2% 2 Star:1% 1 Star:6%
91% Recommend This Company
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Posted on Jan 16, 2017

Waste of money

By Pat Faschan, Arizona, Verified Reviewer

I was taken in by their promotion to buy more Crepe Correcting Body Complex only to learn of their short shelf life. I made two phone calls to customer service and was told nothing can be done. A disclosure was never given regarding the shelf life, why would anyone buy in large quanties?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Feb 18, 2017

NOT one of the "good guys!"

By Jeri Peyton, Florida, Verified Reviewer

Late last night, 2/15/2017 at 11: 38 p.m. EST, after watching one of their videos, I did order the Crepe Correcting Body Complex, as well as the upsell purchase of three Lift + Firm Sculpting Creams. After researching the BBB and other consumer feedback sites, which I should have done before ordering, I had quickly decided that I did not wish to continue with the purchases, and I wished to cancel and have both orders refunded in full, as promised on their video and website.

So first thing the next morning, I did call the customer service department, 2/16/2017, 9:13 a.m. EST, (6:13 a.m. their time) at 1-877-828-5528 requesting to cancel, stop and refund both of my orders, as well as be removed from the auto ship immediately. The representative, who was abrupt and would talk over me instead of listening to me, said that she would cancel the auto ship, but that the orders were already shipping, which I absolutely do not believe that they couldn't be stopped in this short one-hour time frame from when the warehouse opened.

I work for a company that is very similar and know how the shipping process works, and we would have been able to do so easily and with no hassle or rudeness. They definitely should have been able to as well!

So now I have to pay to ship them back? This is an unacceptable and bad business practice. Thus, when I receive the orders, I will be immediately returning them for full refunds as promised and guaranteed by their company, and will expect a swift resolution on the full refunds. Otherwise, I will be calling my banking institution to dispute and chargeback all the charges.

I was hoping they were one of the "good" guys, but obviously not. Learn from my mistake and check them out on BBB and consumer complaint websites first!

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 14, 2017

Hello Jeri, thank you for leaving us a review of your experience. I am sorry to hear that you did not wish to try out the product. While most of our customers love both of these creams and experience amazing results, we do understand that it is not for everyone. Due to our promise to ship all products within 24 hours, we send them out almost immediately. I apologize for any inconvenience this may have caused you. Please email me at Samantha@beverlyhills-md.com so that I can personally assist you with your refund process to ensure that it is handled quickly. Thank you Jeri, I look forward to hearing from you.

Helpful Review? 21 People Have Voted

Posted on Feb 21, 2017

Don't purchase

By Karen Willis, Spokane, WA, Verified Reviewer

I ordered the Correcting Body Complex, used for 75 days but it didn't perform any better than a drugstore moisturizer. I contacted Beverly Hills MD for return information. I returned it per their instructions (they received the items on 1/12/17), but I have still received no refund. Their customer service claims a credit back was issued on 1/20/17, but today is 2/20/17 and no credit has been issued.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

May 10, 2017

Hey there Karen, Samantha here with Beverly Hills MD. I am so sorry to hear that you were not satisfied with your results of the Crepe Correcting Body Complex. I will gladly check to make sure you have received your full refund. Please email me directly at samantha@beverlyhills-md.com Thank you!

Helpful Review? 15 People Have Voted

Posted on Mar 13, 2017

Lift and firm

By Elissa Geissbuhler, Hilton Head, SC, Verified Reviewer

I have been using this product for over a year. My skin is firmer! I have sensitive skin and never had a problem with this product. It doesn't crumble under makeup and absorbs without a greasy residue.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Beverly Hills MD

Mar 16, 2017

Hello Elissa, Samantha here with Beverly Hills MD. I am happy to hear that you are enjoying the product so far. I would love to hear more about your experience using the Lift + Firm product. Please feel free to email me personally at Samantha@beverlyhills-md.com with any additional comments you may have. Thank you Elissa, I look forward to hearing from you.

Posted on Mar 15, 2017

Useless

By Linda, Chico, CA, Verified Reviewer

The Crepe Correcting cream did nothing for me at all. I used two containers of it. Sorry to say, but it was a total waste of money.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Mar 21, 2017

Hello Linda, Samantha here with Beverly Hills MD. I am sorry to hear that you did not enjoy the product. While most of our customers see amazing results from the Crepe Correcting Body Complex, we realize it is not for everyone. I would be more than happy to issue you a full refund for giving our product a fair trial. Please email me directly at Samantha@beverlyhills-md.com so that I can begin processing that for you. Thank you Linda, I look forward to hearing from you.

Helpful Review? 5 People Have Voted

Posted on Jun 9, 2017

Be careful

By Gloria Potter, Sun City Center, FL, Verified Reviewer

I warn you to be careful when you order from this company. I wanted to try the Crepe Correcting Body Complex so I ordered two jars (so that I would be able to give it enough time to work).

Before finishing the first jar and still unable to say one way or the other if it really did work for me, I received an email saying that my second order of two jars had just been shipped and charged to my account. I did not see that I had signed up for an ongoing order every month that would automatically be sent to me. I buy a lot of internet things. I even have a few items that I have signed up for to be charged and delivered every month or every other month. I am well aware how that works. It is usually very obvious when you sign up for that kind of program. There is one price for a one time purchase, and another price for the auto continue to purchase. I didn't notice this at all. I am sure it was there, but not clear enough to even notice.

I do not trust this company at all. I will never buy from them again.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 12, 2017

Hello Gloria, thank you for taking the time to leave us feedback on your experience with Beverly Hills MD. I am sorry to hear that you accidentally enrolled in our auto-shipment program during check out. There is a box that you must check in order to enroll in the program, and sometimes customers accidentally hit the box without reading what it is for.

As you mentioned, our monthly shipment program does come with a nice discount. Again, we make this program completely optional during checkout. I would be more than happy to fully refund you if you have not already spoken to our customer service department about this. I apologize for the inconvenience and would like to make this right by you. Please email me at [email protected], so that I can get this taken care of right away.

Thank you again Gloria.

Helpful Review? 19 People Have Voted

Posted on Jun 19, 2017

Underarm sagging

By Jacqueline L., St Louis, MO, Verified Reviewer

I am desperate to find a product to help my underarm crepe-like skin. I do not have fat, just the wrinkled lines. I tried the lift and firming cream religiously for two months. I completely adhered to the directions as I want it to work so very much.

After the full 60 days, there was no difference. Nothing. Not even a very good moisturizer, so I had to rate it a one star.

Expensive lesson learned.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Jul 25, 2017

Hi there Jackie, Samantha here with Beverly Hills MD. I am sorry to hear that you did not see the results you expected from the Lift + Firm Sculpting Cream. Since this product is intended for the face and neck, I would suggest trying our Crepe Correcting Body Complex for the crepey underarm skin. You can read all about it on our website. If you have any questions, or you would like to order the product, please feel free to send me an email at Samantha@beverlyhills-md.com. Remember, it is risk-free with our 60-day money back guarantee! Thank you Jackie, I look forward to hearing from you.

Helpful Review? 9 People Have Voted

Posted on Sep 19, 2017

Monthly auto shipping

By Kathlelen M Worthington, Independence, KS, Verified Reviewer

I purchased the Dermal Repair Complex and chose to buy three bottles at a discounted price for buying multiples. I have been taking two capsules each morning and not sure if they are actually working but they do ask you to wait between 30 and 60 days to see the effect.

So far, so good, until this morning. I got a notice from PayPal that they had paid the price of the three bottles ($91.80) this month as well as having paid it last month. ANGER! Having been burned before, I had checked and rechecked that this was not an auto-delivery program. I had figured that if they seemed to work, I could order another three month supply. I went to the site and chat room and was informed that they had a receipt that they could send me where I had signed up for the recurring shipments. WRONG!

Ultimately I was credited the $91.80, and the next shipment was canceled. If they have a good product why do they have to go to such lengths to bamboozle the consumer? Started my day off with a BANG!

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Sep 19, 2017

Hi Kathlelen, I'm Sam from Beverly Hills MD. I am so sorry that you had experienced miscommunication that occurred on our end. It sounds as if you were accidentally enrolled in our monthly subscription service. But this is a totally optional feature, I am happy to hear that our customer service team was able to rectify this situation. Please feel free to email me directly at Sam@beverlyhillsmd.com, if you ever have any further questions or concerns. Thank you!

Helpful Review? 9 People Have Voted

Posted on Sep 27, 2017

Damaged my skin

By Karen Borca, New York, Verified Reviewer

I have always had good skin and bought these products for maintenance as I aged. Not only was there no discernable improvement in my skin but after six months of use, noticeable damage appeared within a two-week period. When I contacted them hoping I would get a suggestion for one of their Famous Organic home remedies, I was sent back to marketing who stated they hadn't had any complaints about a different product (Collagen Replacement) and suggested I see a "doctor/esthetician". Since I have NEVER needed advice from a doctor about my skin, I decided to curtail the use of these products permanently!

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Sep 28, 2017

Hi Karen! Thank you so much for leaving us a valuable review. I am so sorry to hear that you experienced an interaction while using our product. We always suggest that our customers consult their primary physician or dermatologist prior to using our products just to ensure that you won't experience any interactions. I would love to offer you a full refund just for trying our product, regardless of how long it's been. Please email me directly at Sam@beverlyhillsmd.com and I can begin this process right away. I look forward to hearing from you!

Helpful Review? 8 People Have Voted

Posted on Nov 8, 2017

No value

By Darlien Breeze, Las Vegas, NV, Verified Reviewer

I am just finishing my third jar of Crepe Correcting Crème with no results. I'm very disappointed. Due to the claims made in all the ads and information posted by the makers, I expected much more.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Nov 8, 2017

Hi Darlien! I'm Sam from Beverly Hills MD. Thank you for taking the time to leave us a review! I am so sorry to hear that you did not receive the results you had expected when using the Crepe Correcting Body Complex. While many of our customers have had a positive experience using this product, we do understand that it is not for everyone. I would be more than happy to offer you a full refund just for giving our product a try. Please email me at sam@beverlyhillsmd.com and I can begin the refund process right away! I look forward to hearing from you.

Helpful Review? 4 People Have Voted

Posted on Dec 11, 2017

It was a no risk scenario to try the products

By Valerie Walker, New Orleans, LA, Verified Reviewer

It was a no-risk scenario to try Dark Circle Corrector and also Line Wrinkle Filler. I bought multiples of each. The deal made both products affordable, but I never noticed an iota of difference, either after months of use, or, with the Line Filler, an immediate difference as one usually gets from that kind of product. I think the same stuff, more or less, is in every tube, only the label changes.

Oddly, Beverly Hills MD quit sending me emails when I quit buying. I had already been soaked. The BBB should investigate their company for utter fraud.

Bottom Line: No, I would not recommend this to a friend

Company Response from Beverly Hills MD

Dec 11, 2017

Hi there Valerie, Sam here with Beverly Hills MD. I am sorry to hear that you did not receive the results you had hoped for while using our products. We try not to send our customer's too many emails but I thoroughly apologize that by doing this, you feel like we sent you too little. I would be more than happy to refund you for whichever products you were dissatisfied with.

We always honor our 60-day money back guarantee so that customers are able to try our products risk-free. Please email me at sam@beverlyhillsmd.com so that I can begin your refund process as quickly as possible. Thank you Valerie, I look forward to hearing from you.

Helpful Review? 3 People Have Voted
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