I ordered three products on 7/3/18 and have received none thus far. I called them today (7/19/18) and they confirmed that they have sent nothing thus far. They charged my card $38.47, $112.35 and $102.72 on 7/3/18. They will charge your card and neglect to tell you that they will not send your products.
If you call them and are on a recurring order, they will tell you there is a high demand, but your product will go out at the end of the month. If you ask the right questions, they will confirm that they plan to charge you again within two days of the ship date and you will get a second charge before you ever receive the first product. Therefore; they are getting an extra payment in the best case scenario. The worst case is that they never send the product.
I can't say for certain because when I realized what they were up to, I canceled my order on the recurring order, but they said they requested to ship today for the other two more expensive orders and could not cancel those. We will see if they refund and send the other products as stated or if I have to get the refund through my bank. Just say no. If they need to take advantage of people like this, the products can't be that great.
Bottom Line: No, I would not recommend this to a friend
Company Response from Beverly Hills MD
Jul 25, 2018
Hi Pamela, my name is Sam with Beverly Hills MD. I’m very sorry to hear that this was your experience. We do our best to ship out products right away, I’m so sorry to hear about this issue. In addition, we would never charge our customers and not ship them the product. That would be highly unethical. Our auto-ship membership is optional and can be canceled at any time. I would like to look into this right away to ensure that this never happens again. Again, I’m very sorry for any inconvenience we have caused. Please email me at sam@beverlyhilsmd.com and I will be more than happy to issue you a full refund. I look forward to making this right!