This business is more shady than the feud between Kanye and Taylor Swift. I posted a ONE-star review on the BURST website. They did not post it. In fact, the last one-star review was from May 2019 and it is a positive review. Additionally, the Facebook page limits negative reviews to 25 characters. A positive review, surprise, unlimited characters. My review as follows:
"The customer service is nice and sounds like they mean well but no follow through. I contacted Burst several times. My order was supposedly delivered. Then the USPS system was supposedly broken and tracking wasn't available. After never hearing back on several emails...ghosted. I bought another Sonicare. Can't go wrong with a Sonicare. Pricey. But at least you'll get one."
Bottom Line: No, I would not recommend this to a friend