On 7/11/2016 I called the Customer service number to verify the return address. I was returning the items as I didn't feel this make up was for me. I spoke with Becka, she was rude, tried to talk over me, I asked her to stop talking while I was talking, she said I was over my 60 day return policy (which I was not) and that I would be charged another payment.
I told her that I would stop payment and she told me that I could possibly go into collections. I said even if I return the items my account would still be charged, she said yes. I asked if this was being recorded because she was rude, she said all calls are recorded. I asked if she had a employee number because I was going to write a bad review on the customer service and she lied again saying she doesn't.
I called back and spoke with Trevor (agent #2295649) who was VERY helpful, he said my 60 day deadline was on July 20th and that I still had time to return the items and that my account would not be charged.
He said after I get my tracking number to call back and give it to customer service which I did, I spoke with Ben (agent #2295501), he wrote down my tracking number and EVEN extended my 60 day deadline to be sure the items would arrive on time.
This Becka person should be fired! She does NOT belong in Customer Service. She is a liar! She lied stating I would be charged another payment and the rest of the balance or possibly go into collections, she said I was passed my 60 day deadline. She said she did NOT have a identification number.
Listen to the call because all calls are recorded for training purposes. Well Becka should listen to herself and see how she is NOT professional, she does not need to be in this line of work. Even employees of McDonald's are more polite and courteous than her.
Bottom Line: No, I would not recommend this to a friend
