Carvana Reviews - How It Works, Warranty, Financing, Returns

This was my first purchase. Took 30 minutes compared to 4 hours at a dealer. The entire staff in Memphis, especially Erica, were professional and very helpful. Got the car we wanted for a great price. Delivery was so amazing at the tower. (Surprise for my wife.) Follow up calls to answer questions. Paid the full bill to have the car looked over and a minor repair made!

LOVED THE EXPERIENCE. Will never buy a car anywhere else!

Bottom Line: Yes, I would recommend this to a friend

I can’t say enough good things about my experience with Carvana. This would be my second purchase through Carvana. The first car I bought was totaled not even two months after I purchased it. I was T-boned by another driver and I didn’t know what I was going to do. Injured and with no vehicle, Carvana helped to get me in another car sooner than I could’ve ever expected and I absolutely love my second vehicle from Carvana! The process is so simple and easy. The hardest part is deciding what car you want. I don’t think I’ll buy any other way again.

Bottom Line: Yes, I would recommend this to a friend

I was a little concerned because I had read some negative reviews, but took a chance and I'm so glad I did! Full disclosure, my first delivery date was delayed for 2 days and I was worried. But it came on the second delivery day, within 15 minutes of the time given, as confirmed by the driver when he called to give me his location. It got here, and it was beautiful! I've been driving it for a week now and love it! The whole process was unbelievably easy and I'm a very happy and satisfied customer!

Bottom Line: Yes, I would recommend this to a friend

At first I thought someone was playing a hoax because the whole buying experience was too good to be true. It has been 3 years since my purchase and I'm truly pleased with the staff and the financing of my beautiful car.

Bottom Line: Yes, I would recommend this to a friend

I had my first car buying experience in November/December with the Carvana Milwaukee team, and it was so effortless and designed to help me. I had very limited knowledge on car buying/cars in general going into this process, and I was so intrigued about how Carvana operates mostly virtually. What really made the experience was Adie, the member of the Carvana Milwaukee team that I met with. At the time of picking up my 2015 Chevy Trax, I was within a week of Black Friday, and Adie was so helpful in describing the promotion that Carvana was running for Black Friday and how I could take advantage of it. That conversation stuck in my mind for the next few days, so I decided to look on Carvana’s website at other options; I didn’t completely love my Chevy Trax, initially. I found my 2016 Ford Fusion and I set an alarm to wake up early on Black Friday to call Carvana, and just as Adie had described, the process was surprisingly simple and effortless. I’m so thankful and appreciative for Adie’s guidance, because I am completely in love with my new car. It’s perfectly suited for all of my needs, it’s an amazing deal and I have had nothing but amazing customer service from Carvana. I don’t doubt that I will continue to have amazing experiences with Carvana Milwaukee and I’m so thankful for Adie and her guidance.

Bottom Line: Yes, I would recommend this to a friend

I sold my car with Carvana. They picked it up, with a wonderful young man Chris, out of Grand Rapids, it was fast, professional, and perfect!

I would recommend Carvana to anyone.

They gave me a great price for my car and didn’t push...buy one from us!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The most pleasant transaction! Thank you Carvana. I would recommend this to anyone who is in the market to sell a used car.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The process has been extremely easy, user-friendly, and everyone I've come into contact with through Carvana has been wonderful! I am a very big fan!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really like this service. I was able to quickly find my car, get financing, get an appraisal for my car, and make the purchase. The whole process was flawless!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I felt I had to write a review because some of the information I read was incorrect. When I purchased my car, my credit was below 550. My down payment option were (based on the cars I saw), $1500 for cars $20,000 and under, and $2000 for cars from $20,000-$29,000. I saw a Jeep Grand Cherokee 2014, for $2000 down because it was above the $20k threshold. So the person who posted that he was over 6K for a 14K car must have had very low income. That is another factor they look at. Think about it, if your income is below 50k a year (less than 33 after taxes, of course, the company will have you pay 6k for a down payment. However, low credit score would put you at around 1500 for a 20k and under vehicle, with at least 50k income.

I am beyond happy with my purchase. 2014 GMC Terrain SLE-2. I got it for under 20, so only $1500 down payment. The process was smoother than going to some of the dealerships that I've been to. To the person who wrote about the delay, I would be upset too but I would not want a vehicle that does not pass the 150 point inspection.

I recommend everyone in my situation to buy from Carvana. I am a real customer and not associated with Carvana.

Bottom Line: Yes, I would recommend this to a friend

I recently purchased a Jeep from Carvana. Overall it has been a great experience, and I would likely do it again, and recommend it for others. I enjoyed having the ability to take my time viewing vehicles of all makes and models while reading reviews and performing thorough research. For me, going to a dealership is time intensive and usually high pressure. I enjoyed not having to deal with that. The customer advocates at Carvana have been attentive, friendly, courteous, and helpful, as was the driver that delivered the vehicle and picked up my trade-in.

Acquiring financing was simple. Carvana offered several options for financing, and I chose to go through their lender. After registering for their website and providing a few minor details, I received a financing quote within minutes. My credit has some blemishes, so it's not stellar, yet I was easily able to acquire financing at what I felt was a decent rate. After purchasing the vehicle, I received a call from a representative from the lender, GO financial, to review the terms. She too was friendly and helpful.

I had a trade-in vehicle that was in fair condition with a couple of mechanical issues. I entered all of the details through their website, and again, it was relatively painless. While the website states that you can receive a quote in two minutes, it took a couple of days for me to receive my quote. I didn't really mind the delay as I wasn't in a major rush to make my purchase. I would imagine that the delay was a result of the fact that I had started the process on a Saturday and had entered some notes about the mechanical issues with the vehicle, so it probably needed human review. On Monday morning an advocate emailed or called to check in with me, and I mentioned that I was still waiting for my quote. The quote was received minutes later. It was relatively painless, but the delay is worth noting for those with similar circumstances.

As to finding my jeep, and as previously stated, I wasn't in a rush to make my purchase and enjoyed taking the time to check out all of my options and do research on my purchase. I was working from an iPhone, which of course gave me a slightly more limited mobile site to work with. Even still, I found it to be loaded with features, and useful filters to narrow my options down. There were some minor bugs in the interface (e.g. at one point I had to resign my documents and, after doing so, the site didn't show it as being done and the problem was easily resolved by an advocate over the phone), but nothing that necessarily made my experience unpleasant or hindered my usage greatly. Overall, I thought it worked fine for my needs.

The actual purchase (signing the paperwork) was great. It's mostly all done through electronic signatures in a very intuitive and user-friendly interface. As previously mentioned, I did have to resign my documents as I failed to advise Carvana that I wanted to transfer my registration from my trade-in to my new jeep. Doing so was no major ordeal. There was some additional paperwork that needed to be filled out at the time of delivery, which took all of about five minutes. Again, no major ordeal.

I scheduled delivery of my Jeep to my driveway for the following Saturday. It was supposed to be done in the afternoon, but the delivery driver contacted me the day before and offered to come out earlier than scheduled. Of course, I didn't mind getting my new toy early, so I accepted. The delivery driver showed up exactly on time and was a pleasure to work with. She gave us the opportunity to test drive the new Jeep, which I took, while she looked over our old one to ensure that it was in line with what I stated. Upon our return, we spent a few minutes with the driver, confirming details and signing paperwork. The experience was so quick and pleasant that my wife and I were joking with each other about feeling like it was too good to be true and our expectation that someone would be showing up shortly to take the jeep that they had mistakenly left at our house back! Haha.

The driver noted that the new Jeep was missing its floor mats and had thus found some that would work in the short-term and threw them in prior to leaving. She ordered the proper mats, which were delivered to the house within days.

The Jeep was detailed that morning, and was spotless when it arrived.

Overall the entire purchase experience exceeded my expectations.

And now for the bad part, and reason that I didn't give a 5-star rating. While test driving the new Jeep, my wife and I noticed a sound coming from the rear of the vehicle, but as our old Jeep made similar noises, we chalked it up to being a "Jeep thing" and blew it off. We also noticed that there was a faulty tire pressure sensor, but again didn't really think of it as a major issue.

Carvana gives a seven-day trial period for their purchases. Unfortunately, I was busy through that seven-day period and didn't have the opportunity to take the vehicle to a mechanic to check it out. I would highly recommend that, even if one thinks the vehicle is immaculate, they take advantage of that trial period and take their purchase to a qualified mechanic or dealership to have it thoroughly looked over. My wife took our Jeep to a local dealership, who determined that the noise we were hearing was a rusted out rear differential. Fortunately, it was covered under the 100-day warranty provided with Carvana vehicles, and it was replaced at no cost. They reset the tire pressure sensor, which cleared the initial error, but it returned the following day. We haven't taken the time to get that sorted out yet.

When purchasing a used vehicle, of course, I expect there to be some issues, but I certainly didn't expect to be replacing something so major immediately after purchasing it, especially considering the thorough inspection and repair process that Carvana touts. I find it hard to believe that anyone else that drove the vehicle wouldn't have noticed the same problems. That part was disappointing. I probably should've realized something that was up when I saw on the inspection paperwork that a rust treatment had been performed by Carvana. Hopefully, additional internal rust damage won't be found at some later, out-of-warranty time.

As stated, overall I am pleased with the entire experience, and would recommend Carvana to others, just make sure to be a smart buyer and take advantage of that seven-day trial period.

Bottom Line: Yes, I would recommend this to a friend