Clean Zone CPAP Cleaner

I have had my cleaner for 2 months and my machine will no longer charge. I can find no way to contact the company for help. It was cheaper than the SoClean machine and there is definitely a reason why. I have learned my lesson. I purchased my machine from Walmart.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have to clean everything with soap and water after using. There is a nauseating smell, I’ve never smelled anything like it before, but it can make a person throw up.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

The machine stopped after the 90 days and when I called the customer service number I was told that it was passed their return date and too bad for me. I even tried to mail it back and they returned it to me.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I ordered my first Clean Zone in 2021 and by 11/22 the port had broken. I phoned them at 1-800-340-3418 and they said if I buy a warranty for $14.99 they will ship me another one, which they did. Now less than a year later this one has the same issue but when I called they informed me I would pay the same $14.99 and I would also have to pay $49.99. This product obviously has a defect or they do this so it does break and you have to buy another one. Either way, I would not recommend this product.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I would expect a $100 item would last more than 10 CHARGES. The battery will not charge. The battery on/off light is green but beeps and stops working within 4 minutes useless. Can you send me another battery? You should have an attachment ability so I could send you a photo of this.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I emailed to return one of two of the machines I purchased due to my CPAP breaking. No response by email so I called TopDog Direct to return one machine. The rep was short with me and rude. I had to drag it out of her how to go about returning the device. How hard would it be to explain the process and give the address? I explained that she might want to consider a different line of work since customer service is clearly not her forte'. She said "thank you for the compliment" and we parted ways. The device itself works fine but you have to wonder about a company that tolerates poor customer service.

Bottom Line: No, I would not recommend this to a friend

Bought this at Bed Bath & Beyond. Got a good price. Can't attest to if it is killing germs or not. What it is doing is leaving a very foul odor embedded in the hose, head gear, and nasal pillow. Even after not using the cleaner and running my CPAP all night for several nights, the odor concentrates and is very strong when I go to turn the CPAP machine on at night. I literally have to let the hose, mask, and pillow vent for a minute before I can put it on my face for the night. This is not good.

I am a real buyer.

Bottom Line: No, I would not recommend this to a friend

It takes 1-1/2 hours to complete the cleaning cycle not just a 1/2 hour as advertised. It's true that the machine's cycle takes 30 minutes, but you must also leave everything in the tightly sealed plastic cleaning zip bag for another hour to allow the ozone to revert to ordinary oxygen. According to the Clean Zone operating instructions, elevated concentration of Ozone is HARMFUL to your health. The instructions state that the Clean Zone does not remove skin oils or mucus from the mask, so it must be cleaned manually.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered my cleaner during the shutdown in March 2020. I was very happy with it for a little while, but about two months later, I noticed that it wasn't keeping the charge so I recharged it. Now it is not working at all. It won't charge and it won't turn on. I am very disappointed and would really like a replacement.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I placed an order for a cleaner bag in December. Received an email with a delay notification. Then the order was canceled by CZ. Called and received no explanation for the cancellation. So, I reordered. Never received the order. Then received another cancellation email. After several attempts to reach a customer service telephone number, I spoke with a representative who said they no longer ship this bag to customers. The product works well, but I don’t recommend Clean Zone based on the lack of customer support.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Why would a company "NOT" include a USB adapter for this unit. Without a USB Adapter, you can't use it?

Remember when you were a kid and received a Christmas gift without batteries and couldn't use it? I got the same feeling upon receiving this unit.

I bought a USB unit for less than $2.89 retail but it should have been included!

WHY WOULD you "NOT" include the USB?

Bottom Line: No, I would not recommend this to a friend