Clean Zone CPAP Cleaner

Bought in December 2019 and used for the first time in June 2020 as I had not traveled due to the virus. I have SoClean at home so bought this for travel. First time I used it the port did not work and it would not charge so I called customer service and was told sorry, the warranty is up, but they will escalate my request for an exchange. Four days later no return call. Total rip off!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

If zero was a choice that would be my rating. Bought this for my husband. It is inconvenient to put everything in their stupid little bag and they have to reassemble the system. IT DOES NOT CLEAN. The mask still had residue that had to be cleaned by hand in soapy water! RUN FAST AWAY FROM THIS CRAP.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have had my cleaner for 2 months and my machine will no longer charge. I can find no way to contact the company for help. It was cheaper than the SoClean machine and there is definitely a reason why. I have learned my lesson. I purchased my machine from Walmart.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered 2 of these and after the first use the odor that was left in our units was so bad we had to replace the hoses and mask. Now I've been trying for 17 days to get my refund.

Bottom Line: No, I would not recommend this to a friend

I ordered my cleaner during the shutdown in March 2020. I was very happy with it for a little while, but about two months later, I noticed that it wasn't keeping the charge so I recharged it. Now it is not working at all. It won't charge and it won't turn on. I am very disappointed and would really like a replacement.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

After only a short couple of months the connecting charger failed to operate properly. When I called customer service they told me I was beyond the 60-day warranty and would have to purchase another device! Product is not made well and certainly did not hold up for me. I will purchase a competitor product that has better customer service and stands behind its product. I was not asking for a refund but rather just a product that works for more than 60 days!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I ordered one. They didn't ship it to me and won't give me a refund. Everyone with problems please report them to the Federal Trade Commission. Let's get them put out of business.

Bottom Line: No, I would not recommend this to a friend

Pretty poor. Within the first week, the zipper broke and needed to be repaired daily. Now the main unit won't take a charge. And they don't respond to issues. Money wasted - buy something else.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Customers complain of smell, the smell is the ozone at work. I put my hose tank and facemask in the ziplock bag and turn the unit on in the morning. When I get home from work I do a quick rinse to get the face oils out of the mask and hose and then let everything air out overnight.

I have two hoses, tanks, and mask so use them every other day. The 24 hours of air out is key to the smell complaint.

I get about six cleanings per battery charge. I have had the unit for six months plus and have no issues.

Try a different charging cable that works with another device you own if the unit will not charge for you.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Saw that they charged my elderly father-in-law's card and he never was sent the cleaner. I called and talked to Sam and she said oh we will send you one right out four months later. Shame on you!

Bottom Line: No, I would not recommend this to a friend

Can't contact them. No phone number listed. The email address listed is non-existent. The form to write them cannot be found. What a terrible website.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend